Just found my elderly mother crying and yelling for help on the toilet. She is not ambulatory due to a broken leg post surgery. I have to visit often to be sure she is being cared for while the facility gets paid to care for her. Shameful! read more

If you're trying to decide where to move your elderly loved one to, this is not the place! The administration at Somerset Ridge failed their residents during Covid-19. They stopped visitors from visiting their loved ones in March (as they should've and I completely agree that this was the right thing to do to protect the elderly so that's not a issue) but somehow Covid-19 still made it's way in in the end of April. It has almost completely wiped out a entire unit, there's 5 patients left (from what I know, could be less by now). One of those residents was my loved one. She was tested positive for Covid-19 and sent down to the Covid-19 unit (rehab part). When she was transferred we called to make sure she had her pace maker machine with her and they said she did not. This machine is suppose to be with her at ALL TIMES. How careless could they be? We call numerous times a day to check in on her and each time we were told something completely different from what the other hours early had said, for example: morning phone call to check on her "she's doing well, she's eating, drinking and seems to be asymptomatic" the next phone call "she's not eating or drinking, has a fever and seems uncomfortable" and this went on for a couple of days. We then got a phone call asking us to choose what funeral home for her but no answer as to WHY?! Is she okay? Is she dying due to Covid-19? Well, no, but it's because she has a "terminal illness" one that she was never actually diagnosed with but did have signs of it for years. So why all of a sudden? Oh, well, you know, they don't know! What?!?! The next day we get a phone call telling us we can stand outside of her window and basically say goodbye to her because she was, indeed, dying due to Covid-19. They say they only allow window visits for those who will be passing away soon. We kept hearing she's asymptomatic but was she really? She passed away three days later. Before Covid-19 my loved one was overall healthy. She was happy, funny, lovable, caring and just the sweetest woman on earth. We, as her family, want answers as to how she and many, many, other residents have caught Covid-19 and have sadly passed away. This is all being hushed, you won't hear about it unless you speak to a loved ones family who (it's being reported only 5 deaths but its more than that) caught Covid-19 and died. This is heartbreaking. I will say the nurses (most) are wonderful. That's probably the only positive about this place. If I could have taken her home during this time (Covid-19) I would've and she would be alive right now. I'll be searching for answers and I will not give up. I came back here to edit because when we called to pick up my grandmother's belongings after she had passed away we only got some of her things! They didn't pack any of her pictures with her stuff, one being a picture of her and my grandfather from their wedding day, a bunch of pictures of her and her great grandchildren, a tv, amongst other things. We had to call to ask them where the stuff is? And we got told "if it's here we'll pack it" and then told to call the administration which, I will say, is completely useless. We did receive the rest of her things a few days later. I also forgot to add that while she was alive this place repeatedly lost her hearing aids and we had to keep buying new ones! If you have a loved one here, get them out as soon as you can! Transfer them to a better place, a more caring place, a place that doesn't just see their patients as dollar signs. read more

Wow! I don't know why the previous two ratings were as negative as they were, but nothing could be further from the truth. I have had a number of relatives and a great many of my assisted living residents there at Somerset Ridge, and frankly, they are always at the very top of my reference list should someone ask. Very rarely does a patient move along to long-term care when they rehab here. In most cases, they return home with ancillary therapies. Both the admin and the direct care staff are top of the line, easy to interact with, and place their patients' welfare first. I cannot say that for very many of the other rehab facilities, but Somerset Ridge is most assuredly at the apex of their field. read more

I only put one star because I had to. There is something going on in this place, if your family is here I am begging you to get them out. If they get corona they will be sent down to the floor designated for them and will be left to die. My grandmother died 5/30/20 from the corona virus after we have not been able to see her since March because they do not let visitors. What they aren't telling you is that they let WHOEVER come in without being tested as long as they aren't a family member. They kept us out to keep her safe and now she is dead and we had to say our goodbyes through a window. Let's not mention how they lost two pairs of her hearing aids when she was there and refused to pay for them or even look. The lazy and careless workers probably piled them up in her beds when they did actually clean them and tossed them out. Disgusting excuse for a place that is supposed to take care of our loved ones. My family trusted them to take care of her and instead they killed her and many other family members. I emailed coroporate and will continue to do so until my family and all of the others at this poor excuse for a nursing home get back to me and make this right. Let me be clear there are some nurses and CNA's that work hard and take care of the patients but not enough to make what Genesis/Somerset Ridge did to my grandmother. read more

Terrible and nurses who have no compassion. Only thing good was the physical therapists(they were great!) but not a place to go to if you are sick and unable to speak for yourself. My grandmother suffered. Working in the health field, I would suggest other options. read more

Where to begin.... my grandmother was here for several years. During this time, some of her items were stolen (admin says no idea by who or how it could happen), her hearing aids kept getting "lost" or were broken (again, admin says no idea ‍), and there was never a resolution. They failed to test for covid so there national guard had to come in and do it. The nurses said they should not bring anyone in from the hospital for the rehab program because it would jeopardize the high risk clients. They did so anyone. One wing of the home caught covid and nearly all the residents have died, my grandmother included. Every time we called we had a different story (she's fine, she's lethargic, she's eating and talking, etc). Does anyone know what was going on? They didn't. We sure didn't because we couldn't visit or see her at all. Then we are told to make funeral arrangements after being told she was fine, and received no explanation. How did covid get there? Well there are a lot of stories too, it was a rehab patient is one version, the other is that THREE nurses had it and were allowed to come into work. Either way, admin failed to follow through with protocols. I also forgot to mention that after she passed, we went to collect her stuff and most of it was missing. Blankets we bought her, photos of her and family (which are irreplaceable), etc. We called and they said they would look for it and were could come back tomorrow. Why is all of her stuff not together??????? Whether they allow their staff to just go ahead and take what they want I don't know, but it is sickening. They also remove most negative comments, so I will take a screen shot of my post and then another street it is removed so I can send it, along with lots of other things, to the better business bureau among other places. Most of the nurses in her unit were good people and I am thankful for that. Admin is greedy and careless. The home gets a lot if money (THOUSANDS PER DAY) for each covid patient more if they need a respirator.... interesting isn't it? read more