"A Gem in the Forest"
As a Private Geriatric Case Manager, I work seven days a week in-homes, as well as following my clients from home to hospital to Rehab and back home. I work as a team member with my client's Doctors, Nurses, Physical Therapists and family members to provide them with excellant care and support during their declining years. Several times I have needed to address issues with facilities when they were providing substandard care that upset my clients.
Today is not one of the times.My current client's family discovered a "Gem in the Forest".
Recently, my client was transferred from the hospital to The Oaks Nursing and
Rehabilitation Center in New Bedford, MA. for rehab. This is the first time in
30 years I have found a client of mine happy in a rehab. The Staff is AMAZING! Her call button is answered within less than 5 minutes. Her meals are hot when they arrive. and absolutely delicious. She recieves Physical, Occupational, and Speech Therapy 7 days a week even holidays. The Rehab staff is professional, and allows my client to rest when needed.The CNA's are gentle and respectable while providing excellant personal care. The Nursing Staff are available to discuss any of my client's concerns and immediately address any issues with my client, her family members, and myself.
The Oaks Nursing and Rehabilitation Center's entire staff works with my client, her family members and myself as a complete team in providing the best care possible for my client's medical, physical and emotional needs.
For over 50 years, I have worked in the Geriatric field as a CNA, HHA, Geriatric Aide, Grief Councilor and now a Private Geriatric Case Manager. This is the first time I have not needed to complain about anything related to the care and attention my client was receiving.
The Oaks Nursing and Rehabilitation Center in New Bedford is a model for what true Quality of Nursing and Rehabilitation Care should be today.
I am so blessed to have my client's current in patient experience be so relaxing and productive. I want to thank the entire staff at THE OAKS for your dedication to your profession and your support as my client improves daily. God Bless You ALL.
Sincerely,
Linell R. Dean, CNA, HHA, PCA, GA, GC, GCM read more