I went in to set up a time and a consultation to get work done on upgrading my factory system. The…read moreperson never came out to speak with me but when two other customers walked in he immediately came out and began a conversation with them and started taking care of their needs. He never acknowledged my presence. I walked out and will never recommend that place to anyone I know! Places and employees of this caliber, no matter what kind of knowledge they have, give Lubbock and customer service a really bad look!

Got a 10 inch sub + installation nearly 2 years ago, you get what you pay for which is a reliable…read moreprofessional installation of a quality subwoofer. No complaints so far, gotten my money's worth.

Perfect service and solution for an entertainment system for a GX 470. Thanks!!! I have Apple Play…read moreand a backup camera. This Lexus beast is ready for another 100,000 miles.

Hands down I was treated better here than I have been in years and years. Work was pristine, Junior…read moreand Will were really cool. Spend your money HERE. Stop giving it to people that think you're just a number. My humble opinion. If I could rate Frequency 32 at 20 stars, I would!

I always come here to get my car's hooked up. These people are amazing. They get your vehicle in…read morefast. My car sounds amazing. I absolutely love it thank you guy's for your hard work

BE CAREFUL WHEN GOING HERE!!!! We allowed our son to take our truck to have a stereo and speakers…read moreinstalled here and when he came home we noticed the ENTIRE dashboard was SEVERELY cracked and damaged. The driver side door I had to practically use a lot of force to open the door from the inside because they didn't reinstall the door cover correctly. I thought this company were professional but it's not due to how they handle damage they caused. Spoke to the manager and he tried telling me that the dashboard was like that then retracted and tried telling me that my son broke the dashboard and retracted again saying the sun did the damage. NO SIR!!! I am the one driving this truck so I know it wasn't broken like this prior! The manager started taking pictures while I was showing him the damage. Guys it's BAD!!!! A crack I can deal with but the WHOLE dashboard, NOOOO!

Buyer beware when using Vernon's Signature audio in Lubbock. I paid $77 for a diagnostic of an…read moreentertainment screen replacement for a 2020 Kia Forte in July 2025. I sent several emails and called on several different occasions for follow up and to see if they could repair/replace the screen and at what cost. They never once returned my call or provided me with any diagnostic information. So buyer beware when paying the diagnostic fee upfront and then never receiving the promised service.

Shout out to Vernon's for always looking out for what's best for the customer!!!!!! Took time to…read morehave a conversation to just a sale and made sure everything was top quality not top price!!! We will definitely be back for more

Very nice folks, did a great job on the part I needed fabricated and were really quickread more

From the owner: Providing complete car customization on any vehicle, from early 1900's classic hot rods, to late…read moremodel muscle cars and everything in between. Full paint and bodywork, custom chassis/suspension, engine/drivetrains, custom interiors and audio/visual, anything you need or desire for your automotive dreams!

I got my windows tinted on my SUV and they did a great job! Anthony was super helpful in showing me…read morethe different options. Quality product.

They did a good job tinting the windows and a Ceramic coating. But, they can't fix rock chips, do…read morenot ask them to fix rock chips!! My vehicle looked better with the rock chips before they globbed on the repair paint. Terrible job!!

I was looking for an auto start for my car. It's a relatively new vehicle but it was lacking this…read moreone luxury. I began calling around before the holidays. Got a gambit of prices. When I called this company my vehicle happened to qualify for a discount price. That of course was great news. I had it installed the day after Christmas. The customer service was great. Took it in that morning and had it by the end of the day. The technician was very helpful explaining the process. I'd surely go back for other things such as window tinting or audio if I needed it. Thank you guys.

This place... damn what can I say. They're a prime example of why I don't shop local... trying to…read moresell me stuff I don't need, trying to replace something that isn't broke... he didn't listen to the first sentence out of my mouth or just thought I didn't know what I was needing, I needed replacement remotes for a FUNCTIONAL system but he wanted to set up two NEW remotes for me. I did order replacement remotes, after calling the supplier, less than 20 bucks each sure beats the hell out of 80 plus tax and I'm sure he wouldn't have let me install them so I'm sure installation charge.... Never again.

Brandon & "Amped Up", has beyond been extraordinarily helpful when I needed my sweet baby car…read moredetailed & kindly worked with my schedule, always deliver expedient follow up to ensure quality of service is up to par & everyone exudes care, hospitality & passion for their work!!! They have a vast array of services available & regarding my detail of "Frida", pristine outcome, shiny & stellar in summation!!! Additionally, providing beyond reasonable pricing!!!!

Shop is a joke. Set up an appointment. They even called me to confirm the appointment. Then I drive…read moreall the way out there and shop is closed. No one told me they were closed or anything. Just showed up for my appointment to and empty shop.

Not a fan. I am trying to gift Custom Audio one more chance to stand by their work, but so far…read morethey are simply yelling thru the phone and refusing to be in my opinion, honest. I should have trusted my gut when, from the beginning, they were sketchy. I took my Tige boat to them with interference issues and after being there 5 hours they told me the stereo itself would not come on? It was just one 2 weeks ago. So now I have more than an interference problem. I take them a brand new marine amp and still they find a reason to ask me to purchase up to two more amps from them because this 4 channel one is too big. Really? After driving into town and waiting 1.5 hours, after they tell me a finish time, I take the boat home (15 minutes later) to find that the stereo is cutting off and on. $272 later they say too bad, so sad. Would not recommend. Service recovery is a lost art.

I know Custom Sound Works and Mike Jones and they are definatly not crook. he has always done an…read moreexcellent job for my truck! My system has gotten much better ever since he has gotten a hold of it. He has even fixed works from other stereo shops! He does work for all of the employees I work with and all of them love his work! He is a family guy with two daughters and an amazing wife and he runs his business very good. He has a ton of high quality customers that come into our family restaurant and all say his work is amazing. Mike just installed my new Pioneer touch screen and I am in love with it. I think everyone should go into his shop and personally meet Mike Jones and his workers, they all care and love their work, and do there absolute best to keep their customers satisfied. Dont just read theses bogus reviews, take some time to actually meet the real experts. A lot of shops are out to get these guys with this bogus reviews. I have personally seen the dozens of tropheys Custom Sound Works has earned and I know they deserve them.

I am elderly and disabled and trying to survive on social security. I drive a 1997 Nissan Pickup…read more I regrettably answered an ad on Facebook for a mobile mechanic. He, the mechanic, Jessie Briseno, said the problem was the starter. He took an extra day, because he said he had to order it from the O'Reillys Warehouse, and that it was $136, but had a warranty. He repeatedly claims to have problems with his phone and staying in touch. I called to check the status, and he says he doesn't have the money for the part or gas to get it. The whole family came, in a white van they said belonged to a customer who didn't pay, and took me to an ATM to get cash. From there we stopped at a station, and I fronted him $20 for gas. I gave him $160 for the starter to cover tax etc. They supposedly go to the Warehouse to order the starter. Next morning, again no call. Finally his wife says it's ready. The truck has never run this bad before. He gave me no invoice, receipt, box from the part, or the part itself. Nothing to verify the warranty. I checked with the Warehouse and they said he has never ordered anything there and they don't know him. The website shows the price on the starter, was actually $82.99 + $40 core charge. Remember I gave him $160 to pick it up. He wanted $60 more for the labor, after telling me he charges $70 to do a starter. He accepted $40, because that's all I had. The Allens One Stop Shop website says 'customer satisfaction' is their motto. That's not what I experienced. I asked for the old starter or the $40 core charge, and a receipt, or the box. Again no call. After several hours with no reply, I asked for my money back. The 'wife' said they would come to my house with the police. They refused to produce anything verifying the purchase or warranty, and at the very least they took a $40 core charge that belongs to me.