I would have given this place five stars, but unfortunately due through a series of events in regards to my tint job, I could not.
I went here with my significant other because I have heard good things about the tint quality and work. Upon walking into the store there is a counter for assistance and then a wall where the tint colors were neatly laid out. Javier assisted us and we told him we had an appointment for my car, in which for some reason was not written down for the day. After showing him the confirmation of our appointment, he took some time and decided that he could take us in for the tint job. That was very professional of him to do. He explained to us the colors of tint and which he suggested. Once I decided on the color of tint I wanted, he told me the car will be ready in the afternoon. Everything was good and dandy. Upon returning to pick up my car, I saw it parked in front and the tint job had really met my expectations. Everything looked sleek and perfect. I had bad luck with my previous tint job, so this really made me stoked. We walked in to pay for his services.
Once we finished all that we were ready to go home. I unlocked my car with my car key and noticed that there was an issue. When I brought my car to his shop, my locks and my car alarm were working. When I got my car back, the locks would not respond to my car key nor would they auto lock/unlock from the inside button pads. My car alarm was not responsive either. I sat in my car and tried several times and my car key, none of my lock/unlock buttons worked at all. The only way I could get the doors to unlock/lock was to literally put my key into the car door handle lock and manually do it myself. My significant other and I walked back into his shop and asked him why the car locks were not working automatically or with the key. He quickly answered "I didn't do anything to your car except for the tint." I was frustrated because I love my car and I know when something is wrong with it. We told Javier one final time that my car was fine before we took it here. Javier did not bother to give us much attention and added "maybe it will go away in a few days" before retreating into his store. My significant other and I sat in front of the shop for a while, figuring out what to do. We decided to leave because Javier's tone of voice was not very nice compared to the morning when he was helping us. When I drove home, my airbag sensor light also lit up and would not go away. It was stressful to think about what he did to my car.
I observed my car for two days to see if what Javier said about it going away in a few days was true. Nothing changed. I decided to drive out to a mechanic to look into my car because of these issues. After inspecting it, he told us that the car door panels were REMOVED and when they were put back onto my car, the person who did that, screwed it right back on the wires. Since the wires hit the metal, it short fused to the ground and disabled my car locks and also flagged my airbags. I couldn't believe it. The mechanic repaired my car problem and stated that whoever did my tint took off my car doors for some reason in order to apply it. After paying for the mechanic to repair my car, I thought that because Javier took great care in helping me with my tint job the day of, he would be open to helping me share the cost for the repair that unfortunately happened during his tint job. My significant other tried to see him at the store to talk to him in regards to this, but for some reason, even when the store was stated to be open for normal business hours, he was not at the shop. Since it is difficult for us to drive out again, my significant other contacted Javier through the phone the next day.
He was able to reach him through phone and discussed with him the details of what had happened. Javier denied that he removed the car door panels and he stated he only pushed on the rubber molding of the car (which he did not really explain why he did that either). My s/o offered for him to speak with our mechanic since he could give more details regarding the situation, but Javier retorted that we shouldn't have gone to the mechanic without his knowledge, and we should have brought it to his attention that day but we already tried to tell him the day we got my car back from the tint job. He said he would not pay anything unless he looks at the car himself and removes the car door panels himself to check if it was his fault.
The thought of having this person who I thought cared about his customers, dismantle my car a second time, just spiraled me down through another set of possible car issues. I thought he would accept to help alleviate some of the additional financial burden that came from this after seeing the diagnosed problem, but I guess it's just ours to bear. Even though his place offers lifetime warranty for the the tint, I will not be returning here. I am too worried something else will happen to my car. read more