Very quick response... came to my house jiggled the door which unstuck the lock... simple fix I…read moredidn't discover. Service call charge? NO CHARGE THANKS MUCH

Was told he could maybe be there around 4, could be earlier or later. Would call hours before…read moreexpected arrival. Waited all day! Never called! Never showed up!

Had trouble with my dead bolt/door handle on my outside door. Called Kevin to diagnose the problem…read moreand he came out in a timely fashion. Door handle/dead bolt needed replacing and the necessary adjustments to make the door close and lock perfectly. Great job Kevin! Wayne

Great service and very reliable. Turned up at my door at the exact scheduled time and carried out…read morethe job most efficiently.

Incredible service! We called at 3:00 pm and he was here as soon as he could (30 minutes driving…read morefrom Hamburg). We were locked out of our bedroom (cheap doorknob....). The young gentleman was beyond kind and efficient (in and out in around five minutes)! He offered helpful suggestions and made sure to let us know this happens often! A little cutie too if he was my grandson I would kiss him right on his cheek!

Fast, friendly, and very competent! I would recommend them to anyone ! I needed to have a key made…read morefor my Suburu after losing my spare. It the owner got back to me right away and made an appointment for the next day. The entire transaction was done within 10 minutes.

Listed our project and received a response within a few hours. We discussed the parameters of the…read moreproject and decided to proceed with his company. Our appointment was for 9am and the CWJ Lock & Key van arrived a few minutes early. The gentleman was very pleasant and reviewed the items to be installed and the location for each. He immediately went to work. Before starting, he placed a cloth over the floor to protect it and contain the dirt and sawdust which we appreciated since the floors are brand new. There were some questions and a few adaptations that needed to be made but every situation and all alternatives were explained. A few items we didn't even think about were explained and decisions made. In all, 8 new locks were installed. Some were replacements, some were new installs and 1 was a unique and challenging situation. All were handled expertly. We expected the entire project to take 8 to 10 hours but it only took a little less than 5. In each area where work was done the area was cleaned and other than the new lock there was no sign that any work had ever been done. The work was done quickly and expertly. All needed keys were made on site. We expected the work to cost around $600 but the actual cost was just a little over $400. We are so happy that we selected CWJ Lock & Key for this project. They have proven to us that they are an efficient, professional, person able and extremely reasonable firm and we recommend them highly.

Chuck came and rekeyed the locks on my house. He was polite, made me extra copies of the keys and…read moregave me a very reasonable quote. I would absolutely use him again.

How many times has Big Mike come to my rescue?? countless! Old school locksmith work with a…read moresolution for every problem you can imagine! He's got a massive bank of knowledge. Make sure you let him share a story or two, you won't regret it!

The best. Big Mike says he's not big anymore - I disagree. He's mega great. He restored my antique…read morestorefront perfectly, with vintage locks that turn like butter. Reasonably priced, honest. He always answers, is always ready to help. Good storyteller too.

horrible answering. Ive called several days multiple times throughout the day and I get the…read moreanswering service one first ring. Has not returned a call yet & I've been calling for 4 days now. Don't recommend doing business with anyone who lacks customer service.

The customer service is awesome. They usually have what I want. Great price. Nice selection of…read morecustom keys.

The front door lockset need to be replaced. I purchased a replacement and nothing fit. Chris told…read moreme to take it back and replace it with a high quality set. I asked him to work with what I had, he did. Chris modified it and the door and did an incredible job.

I called and Chris was here in less than an hour. He knew exactly what was wrong, had the part with…read morehim and fixed it in a few minutes. What more could you ask?

A little pricey but they were here in 20 minutes! Would highly recommend in a jam! Service was…read moregreat and tech was here and gone 30 minutes from phone call.

Paid $353.00 to have Red Key come and unlock the door leading to the garage because keypad didn't…read morework. Quoted me 165 + 85 over the phone. I paid 353.00 for someone to pick my lock. Never again!! Breaking the garage window would have been a better option with the price I paid!!! The average cost is 217.00. The service was decent but the price was too high!

Great help when you need them! One call and 5 minutes to get the trailer hitch offread more

Quick and easy. I had broken a key in my safe's lock and needed my social security card, inside, to…read morestart a new job. I was able to get the safe opened by ABC in minutes.

I called Cataract to drill/install a new deadbolt in a beautiful old antique door and they were…read morequick and reliable about scheduling me for the week. John came to install the lock and although I wasn't at the house when he did so, I heard he was incredibly professional and polite. He called me on the phone when he had a few questions and the deadbolt he drilled looked perfect. He even matched the style of the door with the hardware he found and it all looks beautiful. If you have any locksmith needs, Cataract is fantastic - especially if you're out in Niagara Falls. #ServiceStarShoutOut

I've gone to cataract before, for car keys, and to even buy a bike, so I knew who I'd go to when…read morereplacing the locks on my new house!! I went on Monday to get an estimate/ look into the locks, and they came out on Thursday and replaced them! Dave was the gentleman who replaced my locks. He is super sweet and personable, and took the time to educate me on how the lock handle on my front door, which is original to the house, works! When he replaced the side door locks, he noticed my screen door didn't close properly, so he played with the speed of how fast it closed and was able to get it to shut fast enough to properly latch!! (And he didn't even charge additionally for that!!) Also!! They now accept card payments! I was slightly worried about how I was going to pay for the services, since I don't have checks, but they have a mini/portable card reader device they can use remotely!