1. Auburn Inn

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Auburn, IN

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Auburn Inn

3.0 (5 reviews)
Open • Open 24 hours

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3 years ago

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7 years ago

Misrepresents accommodations. Poor state of repair. Pool not usable. Sucks.

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7 years ago

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8 years ago

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8 years ago

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Tru by Hilton Auburn - Guest room bath

Tru by Hilton Auburn

(10 reviews)

Pleasantly surprised by this very reasonably priced hotel. Front desk staff was extremely helpful…read moreand friendly. It was obvious that the hotel staff took pride in their hotel. Hotel lobby is very clean, with cute decor and a pool table, game area, work area and hang out space. Hotel rooms are very clean, beds are comfy and decor is nice. Rooms are on the small side, but laid out well with nooks and hooks for your stuff. We are a family of five, so we hung out in the lobby downstairs and played pool and games. They also have a nice selection of snacks and drinks in the lobby. We would definitely stay here again!

Absolutely abysmal customer service from operations manager Karen Helfgott and assistant manager…read moreDebbie Pace. I stayed at the try by Hilton for a single night. I was woken up at 3:30 am by a guest next door whose phone alarm was going off for an hour straight. See attached videos. I spoke to the receptionist at the time around 4am to let them know about the situation. She was polite and tried to call the room and went up to knock on the door herself to get the guest to turn off their alarm. After some time of not being able get the guest's attention and to turn off their alarm. I finally pounded on their door myself. A minute later a disgruntled construction worker left the suite and insulted me as I confronted him about it. I immediately packed by bags and checked out at the front desk. The cherry on top is when I when I brought the situation to the manager Debbie Pace and operations manager Karen Helfgott about what has happened. I waited in the lobby for 3 hours to speak to these ladies who came in at 7am. I explained the situation to them both and asked if they had been filled in by the night receptionist. They said yes but immediately got ahead of the conversation and said that they handled the issue internally and that it was settled. I thought the ladies were joking with me and asked, "but what about me" I showed them them videos of the loud alarm going off (probably disturbing other guests aswell) and told them I had been waiting 3 hours to speak with them. I was met with further "there is nothing we can do about it" all while I'm wondering how they will make this right and rectify the situation. The ladies rolled their eyes and I could see they were visibly annoyed with me. After some back and forth of me persisting that I cannot accept that nothing could be done. They then told me I had to leave and that they were "calling the police" Unfortunately, the situation didn't end there. I had been dropped off at the hotel by a family member and was waiting outside for a ride after being told to leave. When my mother arrived to pick me up, she went inside to try to get some clarification about what had happened. She was met with similar hostility, and the managers called the police on her as well. She was simply trying to understand the situation and help me. Imagine calling the police on a woman in her 60s trying to get information. Are you serious?? My sleep was interrupted, my stay shortened, I was insulted by another guest, my mother disrespected, and when I bought the issue to those in charge. "There's nothing we can do, please leave we're calling the police" what a joke of an excuse for customer service. I will be filing a charge back with my bank and will be filing reports with about this situation to bring light to the hostile environment Karen Helfgott and Debbie Pace uphold. Unbelievable. If you're thinking about staying at this location, look elsewhere.

Auburn Inn - hotels - Updated October 2026

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