absolutely top-notch service! The team was professional, fast, and incredibly helpful during a stressful situation. They showed up quickly, handled my vehicle with care, and kept me informed the whole time. . If you ever need a towing company you can truly rely on, this is the one. Highly recommend!! read more

My wife was driving her F450 to Chik-fil-A next door to the Subway/Chipotle and their lot. She could not get into the parking deck so parked in the almost-empty parking lot next door. She ran in to Chik-fil-A to get her to go order and was gone maybe 10 minutes. After coming back, she could not find her truck. These guys were obviously watching the lot closely. The tow wasn't illegal (questionable as you will see later) but was definitely unethical as they used a snatch truck on our brand new F450. They were rude on picking up the truck, did not have a signature from the company requesting the tow, used less than optimal equipment when towing the truck (flatbed vs the quicker snatch trucks), and worst of all messed up the alignment and multiple sensors on the truck. After taking the truck to a licensed mechanic and the Ford dealership back near our home, many of the sensors were damaged and needing replacement or reprogramming. When questioned on why they didn't use a different, more optimal truck for towing, the manager said he has been doing this for a long time and that's how he has always done it. I also mentioned the broken sensors and the truck driving rough (the brand new F450 we have saved up for years for!) and he proceeded to tell me- in not so kind words- the mechanics were wrong and didn't know what they were doing- yes, the Ford certified mechanic and the second-opinion mechanic as well. In summary, this business is unethical at best and honestly predatory in its practices. My truck is damaged and they refused to even take responsibility for even possibly messing it up. It would have been at least a tolerable experience if they would have at least apologized and showed a little empathy. They didn't though and made the experience so much worse than it should have been. I'm not sure how such a business is allowed to be open if it has such unethical practices and takes advantage of normal everyday people just to make a buck and then treat them like trash and idiots. read more

Got towed from parking garage even though I had all parking passes for car. Questioned them why I was towed and said I shouldn't be paying. They got a attitude immediately, started cussing me out, getting all up in my face like they were gonna do something, said he wanted to "knock me out" and when I leave one of the employees tried to follow me home in his own car. Just some people who really need the $125 tow fee read more

Don't eat here and walk across the street to go to the bank, you will get booted and they will not be helpful. Ordered food at 2:03, went across the street to chase bank around 2:15-220 pm to deposit 1 check, and was back before 230. $20 of food gets maybe 15 minutes of un-harassed patronage. Parking lot was empty, there wasn't an immediate need for parking, just unadulterated greed & kickbacks between auburn express and Guthrie's downtown. These are the people that make society the worst read more

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Gone for 4 minutes and towed. Empty parking lot and no reason to tow. From out of town visiting my college daughter.

Daughter pulled into friends apartment complex. Was told by tenants where exactly to park. Went inside and came out to car towed under 10 minutes. Predatory towing company. read more

Predatory tow company. Rude upon pickup. Made me walk a long way to the impound yard when they took a golf cart. Towed as a resident from my own spot at the Ōliv. Shame on the Ōliv for employing them. read more

READ THE REVIEWS, DO NOT BOTHER TO CALL THEM. I'm genuinely curious how a predatory business like this is still able to provide service to people. Having to wait 2+ hours, then charged $220 after a mere 5-6 mile trip is asinine. The BBB, city of auburn, and Alabama state regulatory affairs will have a field day with this "business" read more

I was trying to be so nice after they towed my car for no reason and they were so absolutely rude to me when i picked up my car and it was such an awful experience read more

worst towing service in Auburn Al. Workers are very rude. Towing service is $300 just for coming to location or tow. Horrible Customer service they treat you like a dog. Please do not waste your money. read more

My friend tried to drop off food at my house on a busy game day when all the visitors spots were full. I have him pulling up on my Ring, and within 5 minutes the tow truck came to tow him. I said he was dropping off food and leaving and they still charged him $60. They were extremely rude and inconsiderate. Terrible business and people read more

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Being Towed at my own apt for not putting on my parking permit. Hilarious! These towing companies are like parasites in Auburn.

Tried towing me for parking my car for less than 2 minutes as I turned in my room key when moving out. These bitches really ain't got no chill read more

ZERO STARS IF I COULD! This towing company in Auburn is widely known for its predatory practices. A true money grab! They are ruthless when towing and incredibly rude to customers retrieving their vehicles. read more

My vehicle was towed from my own apartment complex despite having a valid parking pass displayed and my car tag properly registered. The tow occurred at approximately 8 a.m, not during later hours of the night, which raised serious concerns about the tow. When i went in to retrieve my vehicle, I was required to sign a release form stating that my car was undamaged before I was even allowed to inspect it. Additionally, the staff refused to review or acknowledge evidence showing that my parking pass was clearly visible at the time of the tow. This experience makes me believe there is questionable business practices, and it appears that the company may be unfairly targeting college residents, as i know many people who have had similar experiences. With the upcoming holiday season, I'm concerned that these practices may continue or worsen. I strongly believe this situation, and many others, should attract the attention of the local community to get further investigations going. If I could leave no stars I would. This is absolutely insane and needs to be stopped. read more

If your car has been towed in Auburn then this is the place. Super shady and will tow even if you have a valid parking pass.

these guys don't have a single brain between them. they started towing my car as I was sitting inside the restaurant eating, came out made sure they knew I was in there and they said "sorry already up" ended up having to go down there and pay them, then went into the restraunt and made them pay for the tow. mainly the big African American tower, as he has rocks rolling around in his head. read more

Quite possibly the most unprofessional, rude, and backwards management from a company I've ever delt with. It's a miracle that whoever answers the phone hasn't driven their business into the ground or gotten some kind of report from the government. They provide absolutely zero value to the community and the price for holding a car for no more than 2 hours is comparable to those who price gouge during natural disasters. read more

I made a Yelp account for this. My car was parked in a guest parking, 24 hour spot. I parked there at 10pm. woke up the next morning to grab something out of my car at 9am, then I left for class. 9:17 my car was towed. this is wrong. they said that the 24 hour spot is not what that means and I cannot get my car back unless i pay the tow fee. horrible horrible horrible. read more

I watched them put a boot on an emergency service vehicle outside of a Subway while I was eating lunch.

I parked at the subway on the auburn campus while working out of town for a different fire department. came back after eating to find that they had booted a clearly marked emergency vehicle. read more

If I could give zero stars I would. Towed from a parking lot that had two cars in it. Capacity was 20. This company has no other purpose than to torment and overcharge struggling students. Since they towed my car, I had to WALK to their establishment to retrieve it and got two beautifully painful and bleeding blisters. Thank you Auburn and war eagle I guess read more

A parasite on society. Takes cars from half-full parking lots, but won't tow from handicapped spots when people without a tag or a sticker take them. read more

all around bad people, I went through Chick-fil-A drive thru realized they forgot ketchup so I parked walked in and walked out to find a boot on my car. paid 150 for some ketchup. just shady vultures that work here. read more

Towed my car from my own driveway at 6 am, told the POLICE INCORRECT information, such as it was at 10 (wrong) and the model of the car was wrong. No warning, ive been parking there for almost 2 years, right next to my front door. The incompetence and criminality is astounding. Praying on AU students, who are in the lowest of the lowest tax brackets. Guess we live in USSR now, these people would LOVE putin! read more

Incompetent towing company. I've called them a dozen times this semester to get someone out of my spot and they haven't come once. Yesterday all spots were taken at my complex, so I had to park one spot out of the lines. I was towed immediately... by Auburn express towing. They must need new management. read more

EXCEEDINGLY RUDE WAN AT FROMT DESK. My brother was in town for our step fathers passing & the last thing he's looking at is a sign saying come get a parking pass. They towed him. We called & went by to tell them this unique situation & the old bat working with the stringy dark & hair was unsympathetic at best and proceeds to pull out a photo of the policy and sign. Karma people. Karma. read more

This place takes advantage of people. A couple weeks ago I got towed out of my own parking spot!!! I had 2 tags in my car and they only looked for the one and decided to tow me at my own house. If they would've taken 2 seconds to actually look they would've seen my parking tag... also.. don't expect to get your money back. The place I live at declined to pay for my parking ticket even after evidence of me having the tag in my car. The towing company had no interest in what I had to say. Money hungry business that doesn't care about the people. read more

Auburn Express Towing - $145 later and I guess I have to switch them back and forth since they're apparently unable to see. - Towing Near Me - Auburn, Alabama

worse towing company ever. i was door dashing on a double order for subway and Chick-fil-A and the man was sitting there and watched me waiting til I went inside and towed my vehicle. i was so hurt and upset I didn't know anyone down there . read more

complete ahole, I called trying to get someone out of my spot and the man hung up on me before I could talk. These people are rude and don't deserve to be in business. It would be one thing if they towed me, but I was trying to get them a job and they were awful people, do no call this company read more

What a racket! They are charging students $125 for towing. My daughter clearly had her parking sticker on her car and they told us, "well I guess the tow truck driver didn't see it." He would not provide us with his name or the business owner's name, but wanted her (my 18-year-old daughter) to come up there "after hours" to point out the sticker to them in order to release the car. read more

I'm not even complaining about the 50 minute wait in 93 degree weather. I want everyone to know about the $220 fee to tow my Jeep 9 miles. This is absolutely ridiculous! Do not use this service. read more

This business preys on students and on our lack of funds. They towed my car even though I had a pass, made me pay $125 of money that I don't have, and threatened to raise the price $20 for each day I wasn't able to get it. Place sucks. read more

Imagine being a crook company, getting what money you can from broke college students, towing cars even though they have the sticker on their car and live at the apartments they are at. A $125 fee is ridiculous. Then having a piss poor attitude when you have to come unlock the gate at 12:30 a.m because you decided to tow a car at 11:00 p.m. read more

AET is a dirty and low down ass tow company who does shasty and sleezy work. They lurk, watch and wait for you to park somewhere that you think is a legitimate parking space and then tow your vehicle. That's a shame if that's how they go to run their business. Dirty MF's... read more

Y'all booted my wife's van while she was getting food for her and my son. Who happens to be disabled made us pay the $75 ticket Yes she picked up DoorDash why she was there getting their food we're not from Auburn Alabama but still made her pay $75 to take a booth off for getting food feel real proud of yourselves Y'all are awful people read more

they towed my pregnant gfs car and didn't strap it down and said oh she can walk bunch and snakes and clowns

They booted my car at my house, not apartment or street, my home. I ran outside in a towel from the shower. Even after I showed them my parking credentials, they still charged me $62 to unclamp it. They were extremely rude and when I asked to grab my phone from inside to take photos they told me no. I feel like this company took advantage of me for being a college female. I've heard they sometimes charge some folks $75 to unclamp their vehicles. I wish I could do more for this company to not get business or shut down. If you need a towing company 5 businesses with 4 to 5 stars pop up. P.S. After paying I went and took pictures anyway. read more

I will be contacting an attorney for what these pathetic people have done!! They hooked up my daughter's car up to be towed that she left for less than 5 minutes to help a sick friend to her apartment. When she came out they told her she could pay them $50 to drop her car. WHO does that?!?! How dare you take advantage of people and make money by threatening them!! You are the lowest of the low and should be ashamed. read more

We paid in the Standard parking lot and were towed anyway. Who runs a business like this?