When I was recently shopping at Concord, Rocky's Ace Hardware, a sales person asked me if I needed…read morehelp. I told her what I was looking for and she took me directly to it! I appreciate the friendly and helpful customer service she gave me. Each time I shop here I have been given great service and I enjoy shopping here. The coupons I receive as a Rewards Member are very helpful and I use them often, especially the bird seed coupons and discounts. Keep up the great work and thanks for making my shopping experiences here, so pleasant and easy.

We have been customers of this hardware store for many years. Always had a good experience until…read moretoday. Husband had a list and took one of the coupons we get in the mail. Apparently he was a dollar short so cashier told him he could not use his coupon. Husband picked up a candy bar. Nope. Candy bar was on sale. Husband picked up a different candy bar. Nope. Cashier found another item in his cart that was on sale. So, fine print must be that you cannot have one item in your cart that is on sale and use the coupon. Okay, rules are rules I guess, but cashier was not interested in helping with the coupon use at all. Why mail out these coupons? Why not help the customer? Sadly, my husband says he will not go back because of this cashier. Customer service is one of the reasons we used Rocky's.

I've been to fox hardware only a few times as it's convenient to where I live. Each time I've been…read morethere I have found their customer service representatives to be quite unhelpful, unfriendly and uninviting. I try very hard to support the locals but feel as though that definitely means more to me than them. However unfortunate, I will from here on gladly take the ride to lowes. At least their reps don't make one feel as though you're somehow putting them out. What ever happened to customer service. There demeanor is no way to maintain a business , let alone grow one.

Always have the screw you need or something to fix plumbing etc... so happy they now sell Benjamin…read moreMoore paint

Like this Lowe's way better than its box competitors. Organized, clean and friendly. Came over for…read morereplacement bathroom ceiling fans with low noise factors. We had researched the world for them and when their competitor didn't have them, we came here. They had exactly what we wanted so we got two for each bathroom. For a box store, and we normally try to avoid them in favor of local stores, it's very good. Many items that our local hardware store will not carry. Lastly, the Veteran parking spots outside the store made me quite thankful for those who have earned the respect while serving in uniform. Good on Lowe's.

I had windows installed by Tagg and they did damage to my Sheetrock. I filed with Lowes Concord NH…read moreabout the incident. It has been over two months and the service department wants me to find a contractor, get an estimate and submit it to them for approval. Since I paid big money for their service they should take care of everything from start to finish. The service department is dragging their feet wanting me to stop requesting them to complete the job. I would not use Lowes for any type of construction due to the service they have provided. Beware, they do not follow through but they will take your money and run.

Went to Home Depot in Concord NH about 2 months back. Had my young kids with me and they needed to…read moreuse the bathroom. Nothing out of the ordinary, what was odd was Amelia or whatever her name is it's hard to read her name on her apron with that purple ice cream cone painted on it. She works in the front end at the self checkout. So finished my shopping. Went to check Amelia pulls me aside to tell me that as kids start using the bathroom on their own they shouldn't be using the handicapped stall because if her disabled coworker was there that day she wouldn't be able to Go to the bathroom. Needless to say luckily I'm a nice guy cause other people would make a huge scene over this. So I walked away and she continued to follow me to make her point when I clearly did not want to hear it trying keep my cool till I got home. After getting home I called the store to file complaint about her inappropriate behavior. To recap this woman was watching my minor child in the bathroom!!! She continued to harass me at the check out about her stall choice. What this woman fails miserably at is not all disabilities are external. My Daughter is autistic and has severe claustrophobia. And when she needs to use that bathroom at her age she is going to use whatever stall she feels comfortable in! Final note I was in the Concord Home Depot a couple of weeks ago by myself because I will no longer take my kids there, and Amelia still works there even after watching a minor in the bathroom and harassing me at the checkout. And I know they don't care about one person's review, but I needed to share this.

I walked to homedepot, concord and i walked down to lumber near the saw. There was employee cutting…read morewood .I waited to till he was done and he asked if needed help i said yes I do . I have an odd request I need a piece of wood 29x21 preferably plywood.He brought me over to show me some cut wood so I wouldnt need to to buy a full sheet. He pulled it out and cut it to my specs for a reasonable price. Don't let the man go he was very polite and he new where everything was. I was impressed. Thank you for the great service

Went in this weekend to buy a dresser after buying my bed and tempurpedic mattress their several…read moreyears ago. No sense going to the big box furniture stores when you can buy your furniture from a local company that takes the time to listen and customize furniture to your taste and needs. Every time I asked if I could change a style, knob or finish the response is always " we can do whatever you want". The hand made "high quality" furniture is made locally and I can tell you it's the long term quality of there craftsmanship that brought me back to buy here again. Well worth the $ and if you are looking for furniture that will last your lifetime and for future generations than you've come to the right place.

Mills , should pay attention. From their arrogant sales manager in Concord NH, to the poorly…read morecrafted furniture to their abysmal delivery service and customer service, it is shameful to charge what they do for what they offer. It is a bunch of smoke and mirrors. I have purchased over $10,000 of furniture from Pompanoosuc. every piece was either missing key parts, which were standard items listed in their catalog, on their web site and as shown on display in their showroom. They had to repair every piece in some way, including a piece purchased two years ago where the drawers started banging into each other , because the hardware( sliders) are so cheap and the craftsmanship is poor. The delivery men pointed out to us that they could not understand why the individual pieces were so poorly made. That they had been with the company for years and encouraged us to send them back and speak with headquarters . The delivery schedule on three occasions over the past two months has been schizophrenic and rude, not even equal to bad cable company scheduling. They only deliver on Saturdays in our area, which is fine. But, I work every other weekend, so we try to be considerate of time when there is a free weekend . Pompanoosuc scheduled between 1-4p. They called at 2:30, stated they would be late arriving at 5p. At 5p, they called stated that even though they were only 15 minutes away, they were heading north an hour away for another delivery and would arrive at 9P. At 9p they called stated that they had exceeded the allotted number of hours to drive in a day and that the delivery would have to be rescheduled. This morning I received a call from Daniel with a British accent from Pompanoosuc Headquarters to reschedule for next Saturday between 12-3p. Not a word about the aforementioned . This is the third such similar experience. Having moved and delivered furniture as a full time job for 5 years, I have awareness of scheduling conflicts, delivery times and customer satisfaction. Anyone can have bad day. There are always opportunities for improvement and certainly a need for service recovery, particularly when things don't work out on multiple occasions. I am not in a position to advise Pompanoosuc how to run their business or to scrutinize their leadership in a meaningful way. However, I am in a position to let others know, that their furniture is poorly made, not worth the money or time to order it or have it their homes. Lastly, that the store manager in Concord NH deserves an A grade for Arrogance. Lastly, my experience maybe an N = 1 with no statistical significance. But, I am a monkey's uncle if our experience is a complete outlier. My bet, is that Pompanoosuc has some real internal issues on several levels. There is a lot of quality furniture and competition out there. I am grateful and recognize how fortunate we are to be able to consider and purchase furniture and try to remain grounded, rather than drifting into the realm of an entitled consumer. From my point of view, Pompanoosuc has or is in a position of entitlement and disrespect and a shameful representation , at least currently, of a local Vermont Furniture company. Maybe once was a different organization or they simply cant create and deliver consistently.

Located in central Concord, we had to use Street parking. There seemed to be a very small parking…read morelot at the side of the building but it was full. So I guys one complaint would be it would be nice if they had a larger parking lot. We opted for street parking using a parking meter. Seemed to have quite a few variety of items. We had a pleasant time browsing.

Hit and miss. The selection ca be really awesome, some of the prices not so much. There seems to…read morealways be a good selection of old hardware in the back. There is a good quantity of antique as compared to a mix of old and new which can be annoying. My biggest gripe is with the records, there are 2-3 booths that have records unfortunately the one as you come in they are absolutely scratched crap . I have even mentioned to the staff that whoever has this booth should be spoken to. Other wise i have really never had a bad experience here. Around closing time it can be hard to find someone to check you out with how hard they are trying to take care of everything else to get out. Not a ton of furniture.