I suspect t this place is permanently closed. Got an exam and the contacts did not work at all…read more I've been calling and Leaving messages for weeks and no one ever answers the phone or calls me back. What kind of business gives you a bad script then disappears? Go to a more reputable provider. This one won't even get back to you in an emergency.

Everyone I interacted with today was friendly. Kathy is a gem and I enjoyed her helping me choose a…read morepair of new frames.

I had gotten a metal shaving in my eye at work. And i was freaking out that I was gonna have to…read morespend thousands of dollars because I didn't have any insurance. I also couldn't find any eye doctor in my area that would take me last second this place was right down the road from my work so I gave it a shot and they immediately took me in and had me taken care of within an hour and did not break the bank. I would highly recommend them do not understand all the negative reviews they were very kind and attentive and would recommend again

If I could give this place negative stars I would. DO NOT…read morewaste your time with this location. They messed up my contact order 3 times, did not factor in my insurance allowance for contacts, tried to collect bogus payment 9 months after my initial appointment AND cancelled my annual exam because I didn't confirm it-even though they never called or texted to confirm. Do yourself a favor and just poke yourself in the eye with a sharp stick. You'll have better luck than dealing with this office and their incompetent staff.

New to the area, I started having some issues with my eyes. Dr. Pham was amazing! She took the time…read moreto listen to my concerns and helped me find the best lenses to meet my daily needs. She's not a one-size-fits-all type of doctor--she makes an effort to explain everything clearly. Melisa was also fantastic--the energy she brought to my visit truly brightened my day.

The Dr was kind and took her time. The employees were also very friendly and the office was nice…read moreand organized

The blonde front desk girl has a attitude problem is very argumentative and non helpful. I know my…read morevision insurance and benefits but obviously she does not I'm aware they don't take my medical but I have additional primary eye care benefits that she told me I don't have funny cause I literally verified that with them a couple months ago for my husband and again with my vision insurance earlier in the week. So yeah we won't ever go here due to the snarky blonde front desk girl that's probably driving business away due to her incompetence

I was able to make my first appointment online on a Sunday evening for that following Monday…read moremorning. They are very thorough and had me in and out in no time. The optical experience was also great since I'm new to glasses. She asked a few questions and pointed me in the right direction as far as frame options. They called and texted when my glasses were ready, and picking them up was smooth. I'm thankful for their friendly staff and a great experience. They are for sure my new eye care spot!

My first time coming here this morning, and she was extremely knowledgeable and very helpful. My…read morevision has been fluctuating due to medication's and hormonal. She even told me things I didn't know that I wish other optometrist would've said before. Definitely will be coming back and highly recommend.

Dr. Maggie Tran is the most amazing optometrist I have ever been to, and I have been to over two…read moredozen because I have been wearing corrective lenses since I was in kindergarten. She put me totally at ease and was the nicest most caring person. The receptionist had the cutest attitude and even though I moved across town I am still scheduling my eye exams with Dr Tran!

New review: Lone Star Vision: Celina…read more Brought my daughter in for an eye exam today to the new Lone star vision and was pleasantly surprised at how beautiful and efficient it is! I don't believe it's been open for very long, it's right off of Preston Rd in Celina. The offices are beautifully designed, I loved all of the thoughtful pieces throughout, definitely thumbs up for the coffee bar! The staff was friendly and accommodating, the doctor took his time to explain the pictures of the eye to my daughter, which was fascinating! They got us in and out pretty quickly and did an amazing job. I think my daughter was really happy with her eyeglass selection. She hasn't had glasses for several years and is looking forward to them, especially for driving. We opted to add in the blue light filter to help with screen time effects on the eyes. Highly recommend, if you are needing assistance with vision, be sure to check out Lone star vision!

My visit was great. They used eyedrops that lasted about…read more30min. Not the ones nearly incapacitate me 4-5hr after saying it'll only be 30-45min. I've been scared since April over a static floater. I visited a large clinic off the tollway & was told come asap since at times indicates retinal damage .... But no cause found. Just come back in 30 days. Went from emergent to ok bye lol. This is where LSV was different. They go over your scans with you. Explain & answer all questions. Point & click to show you. Make sure you understand. You're not rushed. They give time to process info. They make recommendations on what might help & keep you comfy. These things make a huge difference.

I have been using as my annual check up for years. they do a great job! I plan on continuing…read morevisiting for all my visual needs.

The staff are delightful. Seriously: they all are so nice and helpful…read more The exam is good, the product is good, and the price is reasonable. And again: the staff are so nice.

Only go to this office if you're ready to be overcharged. The front desk staff was polite, and I…read morehad no issues with them. However, I was told my co-pay was $10, and I've never paid more than $50 for a contact exam. This time, I was billed $172 for a "level four" contact exam--something my insurance confirmed does not exist. It seems to be a made-up pricing system unique to this office in order to justify inflated charges for their luxury setup. The doctor was pleasant and professional, but even she told me I had to pay $99 for an eye health screening with no option to decline next time , and that I'd need to repeat it yearly. That felt misleading and unnecessary. In total, I walked out having spent over $400 for a 30-minute exam and 3 month supply of contact lenses --completely unreasonable compared to any other vision center I've visited. While the staff was kind, the billing practices here are deceptive and not transparent. I will never return and do not recommend this office. Save your money and choose a vision center that doesn't overcharge patients under the guise of unnecessary "levels" and add-on fees.

1- Dr Biederman was OK. Most of the staff was another story. 2-We were there for two hours. For an…read moreeye exam? 3-The front desk and check in was the worst we have experienced in years. No option to complete information ahead of time and the tablet questions we unbelievable. They asked numerous "technical questions" we did not "mostly" understand. They should have told us ahead of time to bring a list of surgeries and prescriptions. 4-Alexis was not good. Jammed stuff down my wife's "throat" with a ridiculous total fee. Quoted me $409 for a pair of single vision glasses and stated the insurance does not cover lenses. INCORRECT which I found out yesterday!!! 5- If you are inclined to respond to this please save your time. We will NOT be back again and may post a similar review online.

I contacted the office Tuesday to schedule an appointment for Thursday. The lady who answered the…read morephone did not know which provider covered my Metlife Insurance Policy. I had the numbers on the card available, but instead of working the issue and contacting my insurance - she submitted under a random electronic drop down for a different type of Metlife insurance and I was later contacted via text with a message stating Spectrum Vision needed additional insurance information. I called the Spectrum Vision office and was given voicemail. On the voicemail - I left my insurance numbers and the phone number for Metlife. A phone number the office workers could have used to call Metlife and verify this office was covered (as it is listed in the online provider directory). Instead of doing her job, she cancelled my appointment when I was unable to pickup the phone Wednesday. I was working constantly and unable to pick up the phone - so she should have done her job instead of cancelling my appointment. Is it that hard to call a phone number for an insurance provider? Now that I am no longer working today, I am happy to provide this feedback. See attached screenshot for my Vision Provider directory.

I had an appointment scheduled and the morning of the appointment, they messaged saying my…read moreinsurance wasn't valid. I called and let them know if was valid because I just utilized it. The gentleman on the phone was rude and put no effort into helping me. He just kept saying "yea, it's not coming up". He was rude, lazy and lacked customer service. Take your business elsewhere.

2024 Yelp 100 Challenge - #29…read more Great Doctors who explain things clearly. Everyone respects your time and moves as quickly as possible without being rushing. Forms are completed before you appointment to help with the intake process. I've had the pleasure of being seen by both doctors and they are both AMAZING. Clean waiting area and kind and attentive staff. I received contacts on my visit and everyone was very helpful while I learned how to put in and take out my contacts. I like that they provide a diagram and they are only a few steps away if you need them. Plenty of frame options to choose from.

This was hands down one of the worst experiences I've ever had with a medical office. I ordered and…read morepaid for glasses and waited over a month. Then I got a text saying they were ready. When I showed up, they suddenly told me they didn't even have them. After wasting my time and keeping my money for over a month, they refused to give me a refund. Instead of owning their mistake or trying to fix the situation, the staff escalated things and actually called the police on me. That was completely unnecessary, unprofessional, and honestly disturbing. This place has zero accountability and absolutely terrible customer service. If you value your time, money, or basic respect, do yourself a favor and go somewhere else.