Kathy and Total Eyecare and Eyewear Gallery staff in Cross Roads have beenboth professional and…read morecourteous during the 4 years that I have been visiting them. Exams are quick and specific to meet my needs. The vast array of modern and stylish eyeglass frames from famous designers have allowed me to select the exact frame that fit my face. I have recommended Total Eyecare to friends who value eye frame consultants that help a client pick the eyewear that is best for their lifestyle.

I suspect t this place is permanently closed. Got an exam and the contacts did not work at all…read more I've been calling and Leaving messages for weeks and no one ever answers the phone or calls me back. What kind of business gives you a bad script then disappears? Go to a more reputable provider. This one won't even get back to you in an emergency.

I had gotten a metal shaving in my eye at work. And i was freaking out that I was gonna have to…read morespend thousands of dollars because I didn't have any insurance. I also couldn't find any eye doctor in my area that would take me last second this place was right down the road from my work so I gave it a shot and they immediately took me in and had me taken care of within an hour and did not break the bank. I would highly recommend them do not understand all the negative reviews they were very kind and attentive and would recommend again

This post is regarding the billing department. I have a billing issue that hasn't been resolved,…read moreand it's been pending for 2 years. I have contacted the office in Krueger Ville on several occasions and been directed to billing, which, in my mind, is a waste of time. After calling several times and reaching a representative in the Philippines, we are back to square one with no resolution regarding reimbursement of the money owed. I will file a complaint with investor relations and BBB until I get answers and reimbursement. The staff is friendly, but if you have a billing issue, they receive an F.

Dr. Nhi Pham is incredible. She was very nice, patient, and answered all of my questions and even…read moreeducated me and my family on proper eye health and preventative measures we can do now to help maintain our vision. They fitted me for a new set of glasses that took quite a while to get which was unfortunate as my glasses were damaged and i needed a new pair sooner than later but this is no fault of theirs. I understand that orders take time and especially when you have custom fitted glasses and other additional films add time and work. I look forward to getting my new glasses and coming back more regularly. The whole team here is fantastic, easy to work with, and eager to help. You can even text them questions and they respond very quickly!

New to the area, I started having some issues with my eyes. Dr. Pham was amazing! She took the time…read moreto listen to my concerns and helped me find the best lenses to meet my daily needs. She's not a one-size-fits-all type of doctor--she makes an effort to explain everything clearly. Melisa was also fantastic--the energy she brought to my visit truly brightened my day.

I cannot recommend this place enough! Dr Jackie Sugianto is amazing, and the entire staff is…read moreincredibly helpful and friendly, from the staff at the front desk to those helping you get price estimates and payments a the end. I will be sad to leave this place due to a move, but recommend it to anyone looking for quality care, reasonable pricing, and lots of appt availability! My only wish is that they took Care Credit or did payment plans, but this doesn't take away from the rating, just something to be aware of.

The blonde front desk girl has a attitude problem is very argumentative and non helpful. I know my…read morevision insurance and benefits but obviously she does not I'm aware they don't take my medical but I have additional primary eye care benefits that she told me I don't have funny cause I literally verified that with them a couple months ago for my husband and again with my vision insurance earlier in the week. So yeah we won't ever go here due to the snarky blonde front desk girl that's probably driving business away due to her incompetence

Came in today for an exam and contact lens fitting. I cannot overstate how happy I am with the…read moreresults. The welcome was friendly, informative, and considerate of my time. Dr. Tran answered all of my questions in a way that made me feel understood. She was considerate of my needs and took the time to go over all my options and truly cared about what I needed. Ive been seeing optometrists for 40 years and this is by far the best experience I have had. I left seeing better than I have in 10 years and have found a permanent home for my eye care. THANK YOU Dr. Tran!

My first time coming here this morning, and she was extremely knowledgeable and very helpful. My…read morevision has been fluctuating due to medication's and hormonal. She even told me things I didn't know that I wish other optometrist would've said before. Definitely will be coming back and highly recommend.

New review: Lone Star Vision: Celina…read more Brought my daughter in for an eye exam today to the new Lone star vision and was pleasantly surprised at how beautiful and efficient it is! I don't believe it's been open for very long, it's right off of Preston Rd in Celina. The offices are beautifully designed, I loved all of the thoughtful pieces throughout, definitely thumbs up for the coffee bar! The staff was friendly and accommodating, the doctor took his time to explain the pictures of the eye to my daughter, which was fascinating! They got us in and out pretty quickly and did an amazing job. I think my daughter was really happy with her eyeglass selection. She hasn't had glasses for several years and is looking forward to them, especially for driving. We opted to add in the blue light filter to help with screen time effects on the eyes. Highly recommend, if you are needing assistance with vision, be sure to check out Lone star vision!

My visit was great. They used eyedrops that lasted about…read more30min. Not the ones nearly incapacitate me 4-5hr after saying it'll only be 30-45min. I've been scared since April over a static floater. I visited a large clinic off the tollway & was told come asap since at times indicates retinal damage .... But no cause found. Just come back in 30 days. Went from emergent to ok bye lol. This is where LSV was different. They go over your scans with you. Explain & answer all questions. Point & click to show you. Make sure you understand. You're not rushed. They give time to process info. They make recommendations on what might help & keep you comfy. These things make a huge difference.

I have been using as my annual check up for years. they do a great job! I plan on continuing…read morevisiting for all my visual needs.

The staff are delightful. Seriously: they all are so nice and helpful…read more The exam is good, the product is good, and the price is reasonable. And again: the staff are so nice.

Best service and completed best exam I've ever had. The front desk was Great and extremely helpful…read more!! The Doctor and her support staff for the exam was great This will always be my go to for Vision .Jo A.

After being a patient here for a few years and referring my family here as well I am not going…read moreback. My eye exam back in November felt rushed and a bit haphazard. I did get new glasses and when I went in to pick them up I was again rushed, no fitting at all, just a printed card they had me read to see if I could see ok. The eye glass techs were busy on their phones and I felt as though I was bothering them. The glasses did not seem any different than the ones I had as far as prescription strength. I did speak to the office manager after the fact and she did offer me a refund if I returned the glasses which I did. Fast forward to today, I called as I had sudden onset floaters in one eye which alarmed me. I was told no appointment availability this week and was referred to 2 other places, one that had terrible reviews and the other that told me all there docs were out of town for the week and had told other offices to not refer to them this week because of that. I know offices are busy but this was somewhat of an emergency and the ladies answering the phone could not be bothered. Happy to say I did find an office who saw me same day and they were wonderful. I will be taking my business and my family to that office from now on.

I contacted the office Tuesday to schedule an appointment for Thursday. The lady who answered the…read morephone did not know which provider covered my Metlife Insurance Policy. I had the numbers on the card available, but instead of working the issue and contacting my insurance - she submitted under a random electronic drop down for a different type of Metlife insurance and I was later contacted via text with a message stating Spectrum Vision needed additional insurance information. I called the Spectrum Vision office and was given voicemail. On the voicemail - I left my insurance numbers and the phone number for Metlife. A phone number the office workers could have used to call Metlife and verify this office was covered (as it is listed in the online provider directory). Instead of doing her job, she cancelled my appointment when I was unable to pickup the phone Wednesday. I was working constantly and unable to pick up the phone - so she should have done her job instead of cancelling my appointment. Is it that hard to call a phone number for an insurance provider? Now that I am no longer working today, I am happy to provide this feedback. See attached screenshot for my Vision Provider directory.

I had an appointment scheduled and the morning of the appointment, they messaged saying my…read moreinsurance wasn't valid. I called and let them know if was valid because I just utilized it. The gentleman on the phone was rude and put no effort into helping me. He just kept saying "yea, it's not coming up". He was rude, lazy and lacked customer service. Take your business elsewhere.

Everything went well..... a wonderful optometrist! Will go there anytime I need an optometrist!…read moreHighly recommend!

2024 Yelp 100 Challenge - #29…read more Great Doctors who explain things clearly. Everyone respects your time and moves as quickly as possible without being rushing. Forms are completed before you appointment to help with the intake process. I've had the pleasure of being seen by both doctors and they are both AMAZING. Clean waiting area and kind and attentive staff. I received contacts on my visit and everyone was very helpful while I learned how to put in and take out my contacts. I like that they provide a diagram and they are only a few steps away if you need them. Plenty of frame options to choose from.