I have a one of a kind 31 inch stainless steel charcoal grill that I purchased in 2003 for ~$1000…read moreand I love my grill. Just this year in 2025, the two wheels both broke and gave out. I contacted every local establishment I could find online to inquire about having the wheels fixed and to have it cleaned (the last professional cleaning had been in maybe 2016) and Kurt from Bar-B-Clean was the only establishment that followed through in their communication and came through for me. By choice, we communicated by text, and Kurt offered to come out for an evaluation visit, but I asked if I could send him pictures and a video to save us both the time (see pics of damage, attached). He immediately said he could help me, whereas others went quiet with no follow up. We set up a time and that was it. Before and on the day of service, there was great reminders, through email and text about our upcoming appointment. I appreciated this. When the service technician arrived on time, (who was not Kurt but someone else on his team) all I had to do was show him where the grill was and the problem and he went to work on his own without needing assistance from me. At one point, the service tech asked me, since the grill was so old if I was interested in getting a new one instead and they will install it and take away my old one. I said absolutely as long as the new grill had all of the features that my old grill has and is equal to or less than the cost of what I would pay to have it fixed. He said he would check with Kurt and after consulting with him, they realized that the cost of a new grill with the same features would be around $3000-$5000. That was a no-brainer. So he continued to install the new wheels which he brought with him but those ended up being slightly smaller than what was required, and left the grill a little uneven (both wheels are on the right side of the grill). He said not to worry and that they had put the right size wheels on order and would come back no charge to install them once they arrive. He also cleaned my grill using what looked like some sort of drill cleaning tool thing. I didn't catch if he used any liquid cleaning solution, but the drill thing basically grinded down the surface layer of my cast-iron grill grates to remove all that gunk that had accumulated. He did use my backyard water hose, which was not a problem. I realize then that my cast-iron grill grates would have to be re-seasoned again and I was OK with that because that would have to be done no matter what. The whole process took about two hours and I was left with as clean of a grill as I was going to get for one that had 25 years of use and some rust. I was happy with the cleaning result. We were still left with the issue of the two wheels that were too small but they promised they had the right sized wheels on order and that they would come back and install them without charging me. The skeptic in me wondered if they would keep their word and come back since I paid them the full price of $571.05 for the wheel replacement and cleaning on the service day. Fast-forward 2 to 3 weeks after I had went out of the country and then returned I followed up with Kurt by text and inquired on the status. He assured me that the wheels were still on order and that he would contact me when they arrived to come out and install them. About a week went by sure enough I got a text from Kurt that they are ready to return to install the wheels. I said great and we set up a time and the technician showed up on time, installed the wheels (took about 10 minutes) and now they are perfect and everything looks great! I'm glad they kept their word and that the correct size wheels were installed because the smaller ones had already started to bow from taking too much weight from the grill. I am very happy with the results and so glad that I contacted Kurt and Bar-B-Clean. Pics coming soon of results.

Responsive with return calls and flexible with scheduling. Their cleaners are pros, restoring your…read moredirty grill to brand new, shining and beautiful looking. They will replace rusted or broken parts too. After 3 years of service, I recommend Central Texas Bar-B-Clean!

Had such a pleasant experience buying a Blaze grill from Gas Logs Express. This is a family-owned…read morebusiness and each one of them is an absolute pleasure to work with. Shout out to Kimberly, Gabe, and Chris. Super nice and respectable people--which is not common these days. I met them through a listing on Facebook Marketplace and was so happy I did. They helped me select the perfect grill, delivered, and installed it. The entire process was a seamless experience and I highly recommend them over all competitors in the Austin area--or any online retailer, for that matter. Super pleased with my experience and highly recommend them for all your BBQ grill needs.

We had a great experience purchasing gas logs for our fireplace. They are family owned and very…read morefriendly. They were knowledgeable and answered all our questions. They had many options in the store for us to choose from. The installer was on time, friendly, and explained everything. I'd highly recommend this place.

I find Chris's response to review entertaining at best and the important thing to remember is that…read morehe responded to my initial review 2 years after the fact. Did he really need two years to compose his thoughts. I will give him the benefit of the doubt that it just fell through grill! In response to his comments: 1. The freezer never worked and Flo grills replaced it with another freezer under warranty that didn't work as well. There was never a third freezer installed, that is a lie 2. The overall workmanship of the projects was excellent and during the specification phase I was proposed equipments to populate the two areas and they were selected in concert with the Flo Grills staff. At no time did I reject a robust ice maker and even to this day I would accept a replacement at "my cost" In closing I reached out to Flo Grills many times but never got a response until this rebuttal review two (2) years after the initial review. In the future Chris you ought to be more about providing a better follow up service and communicate in a manner that better serves your clientele instead of being obtuse on every level. Service and Quality leads to repeat clientele and higher revenues and quality reviews

Around one month ago, I contacted Flo Grills for a estimate for an outdoor kitchen. Chris came out…read moreon time for the appointment, and took a look at the area on the patio for the kitchen. He seemed fairly knowledgeable regarding materials and made suggestions on different options, so I was interested to see his plan and quote...but that never happened!!! After leaving that day, I waited a week with no contact. I attempted to contact but no replies. Not sure what the deal was but this company will never get my business.

Wow! Jeff did a great job. He worked diligently for hours getting my pellet smoker to like new…read morecondition. He is very communicative and his pricing is very fair. Will definitely be using Jeff in the future.

Jeff was prompt, reasonably priced and very thorough. He did an excellent cleaning. I had unequal…read moreheating from my grill burners, and he was able to resolve that problem. I would recommend him highly!

DO NOT HIRE! They ripped me off $420+tax for grill grates that didn't fit. They picked up the…read moregrates for a return, which I never received after being told it would be put back on my credit card, then when that didn't happen, I was told a check would come in the mail. Waited several months before posting this with the hope they would return the money, but that never happened even after contacting them weekly and being told refund would be issued. Pathetic!

Our outdoor fire place has not been working since the snow storm. Lee was able to repair it without…read moreany problems. He was very helpful answering question I had about our fire place too. I highly recommend him for repairs and service.

Michael made sure everything was exactly as I wanted and returned multiple time to adjust the build…read moreout to my requests. He was very punctual and after months of designing he had the patio finished an a little over a week. After two previous bids from other companies he was the best price and quality. I would recommend Grillinspaces in a heartbeat. Micheal took care of the city permits and inspections on time with no hiccups. He has also built patio extensions, etc... For many of my neighbors whom all have been very pleased.

Round 2. We went back to Grillin' Spaces to add to add a grill and kitchen to our backyard we had…read morethem do 1 1/2 years ago. The upgrade was well worth it. They even gave us a discount for our return business.