Excellent service!!! These people understand customer service and support. Came in with my son to buy a new car after a terrible experience at another Toyota dealership. The minute we walk in we were graciously greeted by Shal, the front receptionist and offered a beverage. She was very accommodating and helpful in getting us the help we needed. The sales manager promptly came out to greet us and assigned us a sales person. Raymond was very knowledgeable and easy to talk to. No pressure sales. We took our time. We did a test drive and worked out a great deal with him. The whole experience was pleasant, very professional and no stress. I would recommend this dealership over any others in the area. The service was top notch and very professional. read more

They dont have shuttle services within the range. They have just coverage of 3km for shuttle services which is really annoying. The waiting time for servicing is 1 and half hour and they dont care for customers. read more

Our family has bought two cars within a span of three weeks. The second car was a used 2024 which comes with the standard 3 year/60,000km warranty. The day after a deposit was made on the car the salesman informed us that the previous owner had purchased the extended warrant. We were then told that we could pay extra for the extended warranty that the previous owner already purchased. Seems like a money grab by the dealer ship wanting to double dip on a warranty that was already purchased! read more

This is the first car dealership I've ever dealt with which doesn't offer to shuttle customers to a nearby location on request while they are waiting for their vehicles to be serviced. As a result, you're stuck in the middle of nowhere in their uncomfortable waiting room for as much as two hours or longer. That's a dealbreaker for me. read more

The customer service is second to none. I was completely impressed with the professionalism and the customer service I recieved by Fady. Thank you for everything you have done for us. Your dedication, professionalism, and commitment to providing exceptional customer service are truly grateful, I was hesitant and nervous about buying and managing a new car ,but you made everything easy and smooth for us. I came long trip from London because of the service I have received in Brampton Thanks for everything Fady Mikhael Toyota Venza read more

Three and a half hours was my total wait time. Tire season means wait times are longer than usual? I don't think "Tire Season" justifies these kind of wait times. There are about 15 hoists/work stations and six or seven of them not being used. Adjust your booking or hire more "seasonal" staff would be my suggestion. I don't appreciate the generic response Lenn R. but I do understand you have to address the review. read more

I ordered Rav4 XLE Hybrid December 2022. It has been over a year. Each time I call, the answer is always same. Waiting time 12 to 18 months

Very good place and good service .I highly recommend this place.specially Fady .he is very nice service to their customer. I love this place

Car service - Broken Windshield I went for car servicing in Attrell Toyota last week (11th Aug 2020). No car checks were made and some guy took the car and parked it. After my car was serviced, they call me and asked to pay me the dues and handed over they key. When i went to the car I realized that my windshield is cracked. I talked to the lady but she said it was already broken. She then redirected me to service manager Joe Borello. I waited for sometime and then service manager without talking anything, shows me the cctv footage and told me 'See its already broken when you arrived'. After looking at it, I told him that 'Its sun glare in the camera, which is in crescent shape but the crack on my windshield is like a zigzag. There is no crack' I asked him to see the crack on the windshield but then he argued that its because of the small stones and it happens every time. I told him that it was not there when I got my car to service and its your responsibility. He very rudely responded 'we will not do anything, take your car out of the premise, do whatever you want, I don't care'. He than turned back and went off. I then asked the lady at the reception to meet the dealer principal but she said he is not there and then pointed me to someone else. I am not sure who that person was, I told him everything and then he asked me to wait. He talked to few guys and came back. He also talked to me in the same tone and told that its was already there. I then told him that in cctv footage the crack is not there, to which he responded 'Go claim it with your insurance, it happens everyday. My wife also had the same thing. She claimed it from them'. I have no option and then I came back. I wrote an email to General Manager John Attrell raising my concerns but its been more that a week, I haven't received any response from anyone. I also followed up but still no answer. I have never imagined the kind of service/response and unprofessional behavior from the team. I would not recommend anyone to service there car from them. read more

Attrell Toyota - Auto Repair Near Me - Brampton, Ontario

Bought a new car here back in 2014 (my first new car) so kind of new to the whole dealership experience. I've dealt with dealerships in the past but not for as long as I have with Toyota. I can safely say my experience so far has been pretty great with this local dealership. The staff here are very friendly, always greeted with a smile and a hi. Always checking in on you to make sure you are comfortable and you have either a coffee or cup of water, which is nice to know they care. Maintenance service here on a regular day is pretty quick and you're in and out in about half hour to an hour depending on what is being done of course. But during those high seasons you can expect to wait a couple hours. No problem though as they shuttle you home and pick you up right on time (at least for me) the lady driver I had was very charismatic and enjoyable to ride along with. Obviously this is a dealership so kind of expect dealership prices, but not as bad my previous experiences. All in all, good place to get an oil change with a smile. No hidden fees, they are pretty straight forward and won't mess with you or your wallet and if they do they will let you know and let you decide how to proceed which gives you some breathing space to think what to do next. Keep up the great service Toyota! Not many types like these anymore! read more

I am in the market to get a SUV, and have done much of my research online on various cars already, and the RAV4 was the winner. I made the effort to drive to Attrell Toyota with my wife to check out the car and make a purchase. We got there, 5-10 minutes after we sat in and out of the suv. I would have thought someone would come and ask if I have any questions... no one showed. Then I went to the receptionist and asked for help because I am unable to open the tailgate trunk to the vehicle and have a look. She took my name and number, very pleasant woman, and said will get someone to help me.We waited another 5-10 minutes... clearly seeing there are 3 Toyota staff members chatting next to the Prius. Still no one asked me if I have questions. Right in front of the black RAV4 Trail, are 2 -3 offices. There are customers in the leasing offices. And clearly I see the sales manager basically sitting in his office, not with any customer, and too busy doing what he need to do on the computer. I don't know who pays his salary, but it's clear that the computer and desk work pays his salary and not the customer that's ready and willing to make a purchase. I would not recommend anyone to this dealership especially when the sales people are busy, it's with no doubt the sales managers and dealership are not dependent on the customer making the effort to look at the vehicles and make a purchase. Save your money and go to another Toyota where they see the importance of customer service and the value of the customer being an integral and livelihood of their business. I am also a manager in my line of work, and when I see all my staff busy with customers and there are others waiting, I jump in and help!!! They are the reason I have a job! Apparently at Attrell Toyota the reason the sales manager have a job is not the customer waiting to be helped, but the computer in his big comfy chair with glass windows that he cannot see out of to make sure all customers are taken care of. read more

I take my car here for sevice and have always felt that I'm treated as a king. My service advisor , Joe, is amazing. He explains everything in detail and in a way I can understand. The service on my car is completed as described and in a timely manner. read more

Attrell Toyota - Auto Repair Near Me - Brampton, Ontario

ok now this is an update from the last review. The vibration on the steering wheel is gone after the repair last week. Last Sunday as I always do, used the hiway 410 to go to church, this is where i felt the vibration before the repair. I still feel a pulsation on the break as I exit to the city. Though it's not as worst as before, it still bothers me a bit. As i have said in the last review, this is the first time I owned a used car which a bit regret of going back to attrell for repair. Now i'm waiting for the the repair job to be done in 3 hours as the advisory promised. Toyota Attrell will do everything to please its buyers. however, it's inevitable....waiting in the lounge is a pain for a busy person like me. They offer a ride back home but i would rather do my office work in the waiting area while waiting. lesson i learned - don't buy a preowned car if you are used to leasing or owning brand new. read more

The service and sales department are hands down the best. I've went to many dealerships and nothing compares to the customer service you get with Attrell. I recently purchased a C-HR and they not only made the purchase of my first car a memorable one but they ensured that any concerns or questions I had about the vehicle were answered. Thank you Attrell for being so awesome. You've have a lifetime client! read more

I wish I could give them 0 stars. I found a vehicle that I liked, and put a conditional deposit on it. Unfortunately, a medical issue came up, and my licence was revoked. When I explained that I would no longer be in need of a vehicle, the sales associate got very upset and walked away. When he came back, he demanded to know the "real" reason hat I was not purchasing the car. (Insinuating that I was lying) When my medical situation clears up and I want to look for a car again, I will not be going back to this dealership. I would rather walk for the rest of my life. read more

Recently purchased a 2018 RAV4 Nayab Khan was My salesman. I couldn't be more happy with the service that was provided to me and the follow up. I would highly recommend Nayab To anybody interested in purchasing a new vehicle. Thanks again I appreciate the great service and great product read more

The manager in the car service department who is a older man is rude and doesn't know his job. He needs to be trained again. Another employee in his department knew more than him, it was a shame I had to be helped by the manager who was no help at. read more

The best for service and the Scion is AMAZING... go here if you want a reliable car that you will be able to keep for YEARS. Family owned and operated and it SHOWS. read more

awsome family dealer, they are honest and friendly, give good service for a fair price. will continue to go for years to come read more

"Unethical sales experience" I just had a very poor experience with this company. I normally do not write reviews on this type of forum; in fact, this is my first. I am feeling such vehemence that I feel compelled to complete a review. I called them in the morning to make sure that a car I was interested in was still available. After hearing from two people (one by phone and one by email) , I drove 40 minutes to Brampton to test drive the car only to find a "Hold" sign on the dash of the vehicle. When I asked about it, the salesman said not to worry that the deal fell through and assured me that it was available. During the test drive, the sales person took many calls and texts so when we were about to return to the dealership, he said that there was another group who was waiting to take the car for a test drive. I said that I wanted to purchase the vehicle and he confirmed that I would be able to do so. I then stopped the vehicle and pulled over to make sure. I said that I didn't want someone else to "scoop" the car before we had an opportunity to negotiate a deal. Again, he confirmed that I would be able to make the purchase. When we returned to his office, I was offered a seat and he left momentarily. When he returned, he said that someone else purchased the car and was taking it to their mechanic for inspection. He then suggested that we could do a "back up" deal. I was shocked! If he had been up front about the "Hold" if that who made the purchase or what was going on behind the scenes while we were test driving the car, this wouldn't be so upsetting. The lack of transparency and his self-serving responses confirmed every negative stereotype of the nasty unethical used car salesman. The only thing missing was the plaid sports jacket and sunglasses. This feels like I've been tricked into wasting my time, to ensure they had a back up purchaser. Simple communication would have easily prevented this experience. Save yourself the trouble and avoid these people-at least this salesman. There are many ethical people in the industry that would take better care of you. read more

I've bought 2 cars here and service my car here. Today they went above and beyond even their usual high level of service and went out of their way to handle a few issues I had which were related to my car, but not something I would expect them to deal with. Thanks Brock specifically. read more

I bought my car from this dealership. The staff are very kind and friendly. Rouf was very helpful every step of the way. I would highly recommended this dealership. read more

My wife brought her Tercel there 4 years ago for a check up, and they tried to convince her to replace the whole exhaust system for a repair that ended up costing $20 from a local mechanic. I vetoed repairing it at Attrell, as I have heard horror stories about them, but didn't mind her going there for oil changes... Fast forward to last week, and she brought the vehicle in due to a "check engine" light... I was fishing with my son, so I wasn't able to look at the vehicle, but it turns out that some corrosion on the filler lid (where you put gas in) had some corrosion, and it was leaking "toxic gasses" and the recommended replacing it.... $690 later, I come back, and she tells me that the vehicle was in to the shop.... I go to get the part, after seeing the bill, guessing that she was scammed, because she is a woman who doesn't know anything about cars.... I get the filler neck (my original) and take it to MY mechanic, knowing full well that the part DIDN'T need to be replaced... He tells me that its just a bit of corrosion, and he could have EASILY used a wire brush, as he did last week to remove it for another customer... I ask how much it would have cost me? His answer ? $0 !!! I tel him that he is stupid, as he could have charged $690 like Attrell Toyota does, and he replied that she would have never come back, and that he doesn't treat his customers like cash machines.... I spoke with the Toyota manager, and he told me that "we don't repair, we replace" which is great for them, because they can cash in... I don't know if it is just plain greed, or its because their technicians are too stupid to repair things, so they just REPLACE IT all.... They also charged me for a new gas cap $34, because they said it was corroded too! Funny, plastic and rubber doesn't corrode, but they seem to think it does.... We will NEVER spend another dime at Attrell, or buy another Toyota for that matter, as these guys are SCAMMERS!! If you do choose to take your vehicle there, take it for a second opinion before you let them do anything, as this incident cost us almost $700, while the other exhaust incident could have been close to $1500 when they were done bending us over the barrel, and I could have had this $2000+ of work done for $20 at the local mechanic that I have been using.... Sad but true story read more

I have never bought a car from them so cannot comment on that. I have only been there for service and was disappointed every time. The service staff is extremely rude. I got yelled at by a mechanic when I approached the counter after the guy in front left. I hadn't said anything yet and was told to hold on. Also, they sold winter tires to my wife ($50 more than Canadian tire) on the promise that they will switch them with all seasons when the time came if I get an oil change at that time. Guess what, when they said oil change, they meant comprehensive service, not an oil change. I believe that is called bait and switch. To their credit I emailed the owner and was told to not worry and they will change the tires for free. When I got there, I had to wait 30 minutes to get that confirmation. I keep my winter tires for at least 3 seasons and did not have the patience to jump through those hoops. The third incident that sealed the deal was when I went in to change tires on 3 different cars. Even after having an appointment for all three, it took them 3.5 hours to change tires on 3 cars and again the service guy behind the counter was rude beyond measure. I deal with Costco, Canadian tire and many other business establishments. I haven't had this many bad issues with one place before. Again, their sales staff seemed helpful and friendly, so can't comment on that. Who know what they do once you get the car. read more