STAY AWAY !!! My Car buying experience was good - Mayank Chopra explained everything to me in detail and wasn't pushy. HOWEVER - it's the after sales service. At the time of buying the car I bought extended warranty service worth $3000. I paid $300 down and $25 bi weekly for 8 months that is $700. Since mortgage rates are high I decided to ask to cancel any future payments and I was willing to let go of the payment I made till date but I was appalled by Mr YOUNUS's life lessons I got in return. He said " if you can't afford it you should look at ways to increase your income" !!! " Why did you buy a $70k car if you can't afford this add on !!! "" subtly threatened that if you don't pay car will be repossessed- What a joke !!! So be ready to be ridiculed and dismissed if you want to deal back with this dealership. There is no empathy or understanding of the clients situations. I just simply asked to cancel future payment and not for any refunds. It just pure greed . I would never ever recommend this dealership to anyone read more

I am disgusted with them. My wife took her Sorento in for service and they gave it back to her with black grease hand prints on the hood, the window pillar and on the door. When i went to their website the chat woman gave me a link for e-mails, so I copy-pasted it and sent an e-mail complaint directly to the Service Manager, complete with photos of the greasy prints. The complaint was completely ignored., never answered. Obviously, customer complaints mean nothing to the mechanics or the management.. Every vehicle needs service, and this example shows you should not expect anything other than poor service from Kia of Brampton. read more

They are worthless , i booked a car and within a month they told you will get it, but on the bill they mentioned 3 months but after 3 months still i have not got my car and they have extended one month more ... Still not sure will get or not ,, they keep posting cars available on their website and they are selling but i am not able to get my car "Worthless" waste of time! I wasted mine but don't waste yours read more

This place is run by incompetent crooks. Stay away. They damaged my brand new car. I purchased my car here and bring it for its regular oil changes. Big mistake. It's last oil change was done by an amateur who forgot to put the oil cap back on properly. Needless to say, oil drained everywhere and it resulted in my car being towed away when I was five hours from home with my disabled daughter stranded in Ottawa. While mistakes happen, this particular Kia location has not taken any responsibility nor have they apologized for the inconvenience and potentially destroying my engine. They have also lied to me numerous times and refuse to actually do the necessary tests to determine if my car is damaged. They claimed they needed to do a compression test in order to determine the damage, going on in great length about how this is the first step Kia insists on doing to determine damage and next steps. so I brought my car back in. They kept it for the entire day only to tell me later that day that they actually don't have the tools to do a compression test. Strange that the service manager would insist on doing one and not know it wasn't even possible. They now claim the engine would have shut itself off before the oil got dangerously low. Strange how they didn't tell me this from the start. Seems like something you would lead with. The story keeps changing and other Kia dealerships and mechanics have told me that this car does not have that feature (Kia Sorento 2021). They have refuse to take any ownership for their mistakes and I could now have a potentially damaged vehicle despite the fact that it's a 2021. They refused to do any testing and have been terrible. I'm now afraid to drive my car, and I have a severely disabled child who cannot walk or talk so having a reliable vehicle is the utmost importance. I am seeking a lawyer and would strongly discourage anyone from letting these people get under the hood of your car. They are dishonest and rotten business people. I have attached photos of my oil cap. These were taken at the Kia in Ottawa who were so shocked by the incompetence that they photographed it and their service manager has since phoned me. Funny how Kia of Brampton isn't acting half as concerned or responsibly. Stay away from these crooks. They will wreck your car and take zero responsibility. read more

I wish there was a way for me to leave a 0 star review. DO NOT TRUST THE MAJORITY OF THE POSITIVE REVIEWS ON GOOGLE. I went to do a recall at the Kia dealership in brampton, located at 85 Canam drive. I had originally contacted this location as I needed some servicing on my breaks, the gentlemen that answered the phone advised me that a recall/ sensory update had to be completed on my vehicle. I brought my car to Kia on March 9th to complete the services, and was there for about 2 hours. When I left the dealership I noticed that my steering wheel as well as under my seat was shaking, I contacted the dealership right away and was advised to bring the vehicle back. The gentleman on the phone also advised that, if the reasoning for the shaking was due to the recall/sensory update, then they would fix the issue.I also wanted to do a servicing/ diagnostics check and was advised that it would cost anywhere from $500-$700 to do a diagnostics test.Upon bringing the vehicle back and having it checked, I was advised that I was driving with my emergency break down. The emergency break in my vehicle is located on the driver's side nearest to my right leg. I have had my vehicle for over a year and have NEVER touched that break, however all of a sudden I bring my vehicle to this dealership and I am now driving with my emergency break all the way down to the ground. This is all after the gentle advised me that me breaks would need to be changed and that they were currently at 5mm and could go down to 4mm, however, if my breaks get down to 3mm it would not be safe for me to drive.The gentleman then tells me that I may still experience some shaking if I'm driving at high speeds as I was driving with the emergency break down for a good while after leaving the dealership.On March 11th, I went to start my vehicle, and it would not turn on, I was unable to contact the dealership as it was after hours. I contacted Kia on March 13th and advised that I was continuously experiencing the issue with my car not starting and that is had been a consistent issue throughout the entire weekend. I was booked in for an appointment on March 14th for 2:30 pm.Driving back from the gym at around 5:20 a.m. this morning (March 14), the lights in my car began to flicker. It flickered once and then flickered twice.at which point my vehicle began to slow down and shut off on me. I waited for CAA for half an hour and had my car towed to the dealership as I already had an appointment for today (March 14).A gentleman called me at 7:48 am to ask what was wrong with the vehicle, I explained the situation and he again advised " if the issue happened because of the recall/ system update they would fix it".The gentle contacted me back at 8:36 am and advised that my vehicle was experiencing starter motor issues and it would cost $840 to fix.I was obviously extremely upset and began yelling advising that i brought my vehicle in, upon their request and I am now leaving with a host of other issues that I had not experieneced in the 11months that ive had my vehicle.It is extremely disgusting and disheartening the way that this dealership has gone about this entire situation. PLEASE BEWARE WHEN PURCHASING VEHICLES FROM THIS LOCATION OR HAVING YOUR VEHICLE SERVICED. ENSURE THAT EVERYTHING FROM A-B IS DOCUMENTED. read more

I would say this is the most disreputable dealer I have ever dealt with to buy a car. The sales rep (Saurabh) kept changing his wording and phrasing as we walked through through the terms. He had one version of how things would go and the terms before deposit was given, a different version after deposit given and a different version on the agreement. When he brought the agreement to me, he didn't even review it. He pushed it in front of me and asked me to sign here and here. I was stunned. Once I signed, he said thank you and guided me to the door without any input on what would happen next. Terrible experience. Some people need to be reminded this is Canada. There was no long term relationship formed here. It was strickly a transaction for the sales rep to get his commission and move on to the next. I would not recommend this dealer location. I bought my daughter a Kia down at the London Ontario location and the team there was so much more professional. read more

My girlfriend bought a vehicle there and has had nothing but problems. They were supposed to repair some of the cars systems, brakes etc. No problem, they said. Almost three months have past and numerous trips back and forth to the dealership and a few emails to Kia of Canada. They just had the car for the last week to fix the engine light from coming on all the time, she had a rental vehicle during that time, and guess what....she picked the car up today and ......the engine light has come back on. The service manager also had the gall to ask her to please stop sending emails to Kia of Canada as they would get onto trouble. Wtf??? DO NOT BUY FROM THEM!!! They are worse then incompetent and will try to upsell and decieve you. read more

During the buying process, they are helpful and friendly and can't do enough for you, they ask you to fill out the survey from Kia of Canada and really give you no reason not to give them a great review. As soon as they have received your review...it is like you never existed, I have had major issues both times I bought cars from them and each time it is "sure bring it in we will take care of it". Except, they NEVER DO!! The GM, Ashu Suri, comes across as a great guy, then you never hear from him again as soon as you have a problem. NEVER RETURNS CALLS OR EMAILS, just brutal! read more

you could't pay me to go back to this dealership. First off, they wouldn't sell me the car that I wanted since it wasn't in stock. Even though they had one in the showroom? Secondly, upon pickup, I did the inspection outside in a massive rainstorm and didn't see the scratches on the vehicle until the next day. At that point, it was too late to get them repaired since the dealership said that I must've caused them in the whole 8km's that I drove. Lastly, they promised a bunch of free oil changes but never delivered.. at all. Then called me a liar for pointing it out. stay far far away from Kia or Brampton read more

Bunch of Scammers. I was in process of buying Optima 2012 in Brampton KIA. The sales person was acting very nice and I decided to make an offer for the car. The sales person went to his sales manager Sean Caillemer for approval and after 10 min came back with good news that my offer was accepted by the manager. I paid the deposit with my credit card and we started filling the sales documents. At this point the sales manager showed up and claimed he had made a mistake and he missed to seen my offer which was on the same KIA's form. Hi was a bit rude, sharp, no apologies and he requested full asking price, ignoring the current settlement. He said he is losing $1400 on that car?? I walk way after that kind of attitude. What kind of manager will not see what he is approving? I am very disappointed that the buying customers are treated in such manner. Those Scam tricks are pathetic, learn something new. read more

Round #1 - Got a kia Optima Hybrid. Came from an unusual situation, and had higher payments then normal. Was surprised when I actually got the financing, but instead of getting 84 months of what I wanted, I come to find out some time later, I had it switched on me to 96 months. Im glad it worked, but not the low life scum of an act to have it actually being switched to 96 months... Round #2 - Get a call from a guy named Neil at Kia, saying someone was interested in my car. A little unusual, however with the possibility to lower my payments and get an increased value trade in for my car, I thought I'd give it a try. Was told i would be there an hour max, meeting at noon and with an appointment at 2. I believed I had plenty of time. First of all, Neil ended up being late and then we proceeded with it all. Loved the new Optima hybrid, was a well driven car. Now for the REAL UGLY. He came back with a higher number then my current payment, and being well versed in car purchases, declined immediately. Now sure, a salesperson does try to get a sale if its not to much of an increase, no big deal. But when i explained to him, that I would be adding window tinting, rust proof module and an insurance gap (required for previous vehicle-in case of accident, full pay off coverage), will easily bring my total to $40-50 increase bi-weekly. To which is $80-100+ a month extra. Now Im more then sure that Neil just does not comprehend the English language, because when I told him of this, he still had $11 biweekly extra only, which is just "a coffee a day". As many times as I explained myself, he just did not understand. Using techniques is not unusual for sales person. Knowing my limit for car payments, I know what I can and what I cant do. So being that this would cost a lot more, according to NEIL, "I can do all that I can for you, all you need to decide is to man up and get it". Really NEIL? I didn't realize this low life scum had anything to do with my payments and what I can and Cant do... I asked Neil if he could provide me with any paper work, identifying the break down of the trade in value, all rebates (stated all were given), total cost of vehicle and such. Unfortunately he had nothing to show me, and had no numbers whatsoever anywhere to provide me...Which is very unusual, seeing as he has given my a biweekly price that had been "confirmed". Even though no credit check had been done, no interest rate incorporated and assumed that I would just be okay with it. Now that we have pushed closed to 20 minutes left until my appointment, I informed him I had to leave...Now apparently when you show urgency and tell him these things, he doesn't care and wants paperwork filled out ASAP, specifically pertaining to the credit check. So essentially, I had to get angry with Neil so i could get my Car keys back....my Driver's license back and my credit card. He gets my car keys back and somehow forgets my license and credit card, more wasted time...Goes back and eventually gets my Identification back and started walking out. Now NEIL must have realized he messed up or his money was walking out the door because of what he said and how he said it. His tone was very soft, looked like a scared puppy when yelled at and asked if the car would be okay. Did I want another colour or if he could get me anything else. I said no, its fine and walked out. I URGE ALL NOT TO SHOP AT THIS DEALERSHIP...IF YOU WANT A KIA, GO SOMEWHERE ELSE! THEY DO NOT CARE ABOUT YOU, YOUR MONEY OR YOUR TIME. THEY ONLY WANT A SALE, AND WILL MAKE SURE THEY HAVE EXTRA MONEY IN THEIR WALLET FROM YOU. THE BEST QUOTE TO DESCRIBE THIS DEALERSHIP "FRAUD IS LIKE THEFT, BUT DONE WITH A SMILE" read more

The experience was excellent, perfect for a first time vehicle purchaser. Salesman was knowledgable, patient, and curteous in answering our many (many) questions. They were fair and transparent with the pricing and promotions which helped us feel very comfortable compared to other dealerships who couldn't even explain any of their fees when asked. Delivery was quick, less than a week, including installation of upgrades. Thank you Kia of Brampton for making this milestone positive and memorable. read more

I picked up my third car there Saturday. The salesman was great to deal with and the deal was fantastic. I got what I wanted for my trade and they even included Kia winter mats and a paint stick. I dealt with Shervin Ziaee and would again. He was great. read more