Nothing beats the ambiance and level of personal attention you get with a well run family business…read moresuch as Easthill. Great staff. Great selection. Great service. The quintessential outdoors store.

fast, easy and have ammo i have not seen in years. super…read morehappy and would recommend their services to anyone. if your looking for ammo, go to these guys. they will ship it right to your door.

This is my online experience. Wish i read all of the reviews on Trustpilot and Reddit before…read moreordering. I ordered a hat, received a hat, and it was advertised online as having a wool lining, received a hat with no lining. Returned. Received an email from Sail saying they wouldn't refund the hat because it didn't match the description. I said yes, this is why I'm returning it. They said they didn't carry the hat, even though they sent it to me, and they wouldn't refund. Out $75 and no hat. This company is a scam.

First of all, looking at the one star reviews -- from San Francisco people no less for an Oshawa…read morestore -- figured that there's something else going on and these reviews look like they reflect a bit of a vendetta of some kind for some unknown reason.. My personal experiences with this store are great! I'll admit a lot of times I know what I want and don't really need a lot of help as a customer, have only had to return one thing and it was no issue at all and I love their selection of everything. Can be pricey, but no more so than many stores so I wait for the sales if there's something on my "wish" list rather than my "gotta have" or "need" list.

Went in to look at the spring inventory and walked out with a pickle ball set for 4 for $10. They…read morehave a great selection of outdoor gear. I was impressed by the hiking gear and footwear section. Service was friendly and quick lines.

They do not let sports equipment get in the way of the sports apparel that they sell. If you need…read moreto dress for sports, you're fine. If you want to do sports, maybe look elsewhere.

I ordered Bahco saw blades. The price was good. Shipping was reasonably fast but when the…read morepackage arrived, it was like a 10 x 10 package and they had taken 24 inch rolled and jam them in there. Three of the blades were damaged. What would've been a positive experience was ruined by crappy shipping and product.

Excellent selection--I'll definitely be back! Thank you for the great service. The axe I purchased…read morewas perfect--exactly what I was looking for--and the staff member who assisted me was incredibly knowledgeable and helpful. Highly recommend this place!

Sold me 2 gbb airsoft magazines for the airsoft rifle I was purchasing figuring their airsoft guy…read moreknew enough to do the job he was hired for. They were not compatible. I drove 2 hours back to the store with the rifle to demonstrate how things did not "line up" and to do so would damage the bolt thus voiding the warranty (PTS Radian Model 1). Their tech (Calls himself "The Witch Doctor") took it out back to confirm. He did, but his poor weapon handling drills engaged the mag release causing it to hit pavement, breaking the feed lips and he pretended like nothing happened. Regardless, it became my problem as they refused to rectify the situation. Ordering online from them makes Aliexpress seem like Amazon Prime, but as a medically released Canadian Forces veteran, I had nothing but time so the commute to the store became a regular thing and I always made large purchases. This is just one of many issues I've had in the years I did business with them, my mental state was just not in a good enough place at the time to know any better. The only good thing I can say about them is that the store actually does have a great selection of rare items, but they ruin that fact by lying about stock on their website.

Looking for others in Canada who have ordered from hero outdoors and would be willing to file…read morecomplaints to the correct authorities about the misleading information with this company. I was told just one person filing won't get anything done but if enough people do then maybe we can fix this. The company has a whole section on why it's better to order from Canada, the last point being no delays in shipping that come with ordering from the u.s but then in the shipping fine print they say due to large amount of "overstock" they need to have storage warehouses in the u.s. There in no indication on their website as to what items are sold in storefront in Canada and what is not like I was told on the phone. There is no public information on a location of this so called u.s warehouses. They do everything possible to mislead you into thinking they strictly operate in Canada, they mislead you with ghost inventory. They mislead you on delivery times. If you've had a similar experience, if your one of the hundreds of people that wrote some form of a review about how terrible this company is. The Ontario Ministry of Public and Business Service Delivery and Procurement does not publish a specific, static number of complaints required to launch a formal investigation. They evaluate files dynamically based on volume and intent: The General Impression Test: Canada's federal Competition Bureau Canada judges marketing based on the "general impression" it leaves on a consumer. If a company states or heavily implies they operate a physical fulfillment warehouse in the United States to look bigger, more reliable, or better connected, but they are actually just ordering piecemeal from external American distributors (like Evike), it is a material misrepresentation. It tricks consumers into a transaction under false premises. Summary Checklist for Your Demand Letter or Government Complaint If you are drafting a letter, arrange it in this simple, scannable format to show you understand your rights: The Violation: "The merchant engaged in an Unfair Practice under Section 14 of the Ontario CPA by making a false and misleading representation regarding delivery times and stock location." [1, 2] The Deception: "The merchant violated Section 17 by utilizing deceptive omission--using secondary shipping terms to cancel out the general impression of a delay-free Canadian transaction." [1] The Delivery Failure: "The merchant failed to deliver the items within the 30-day statutory window required under Section 26." [1, 2] The Remedy: "Under Section 18, I am rescinding this agreement due to unfair practices and demand a full refund to my original payment card within 15 days, rejecting any alternative offer of store credit." [1, 2]

Came in for an arm cap for the homie. Unfortunately, they did not have the particular style he was…read morelooking for. Looking around here though, pretty impressive because they appear to have any army thing anyone could ever be looking for. The guys were super friendly and totally awesome to shoot the stuff with. I'd go back in just to carry on the conversation. Cool spot. Cool dudes. Cool stuff.

At first glance this place seemed to have a lot of cool items. I had my eyes on a gas mask that was…read morepriced at $30 and a pair of suspenders that were priced at $10. When I got to the counter, the gas mask was magically priced at $50 and the price of the suspenders was doubled at $20. I ended up just getting the suspenders, but the cherry on top was that the suspenders were actually broken and missing a clamp making them pretty much unwearable. Definitely not coming back.

I haven't heard of this brand until I came across it at the Tanger Outlets. It's very much like an…read moreLL Bean. The focus is on outdoorsy gear including rain and snow apparel and camping gear. We were on the hunt for a reasonably priced winter jacket. Although there were some good deals, the sizing and the colour was really hit or miss. There huge sizes left like XXL or XXXLs but not much in the S which we wanted primarily. There was a lot of camping gear and small accessories. The cooler stuff that I haven't seen before included like a pop up tent that doesn't require staking! There were different sizes for these but nothing like the 8 room colossal tents that you can walk through. You can still pick up a lot of smaller things like fountains, food storage bags, waterproof blankets, and other ancillary items.

I ordered a roof rack from their Amazon store and it turned out to be dangerous and should not be…read moresold. I returned and was charged $150 for the return. Customer service was rude and ineffective. Response to my Google review is further proof of how the treat customers. Avoid this business at all costs!!!

Although I found the prices to be high (which is only my opinion and could just be my lack of…read moreknowledge) their selection and service is excellent and I would definitely suggest that you have a look for yourself!

Been to this store in a few occasions. I like and try to support local businesses. I've came to…read morethe conclusion that the owner of the Bowmanville Sport shop really doesn't care about customer service, just the sale. There have been several occasions that I've questioned it, but never really had the chance to experience it. My wife went into purchase a new scooter for our sons birthday. (She could have been a single mom) They picked one out, chose some accessories and asked if they could assemble it. Apparently he had no time, and with a too bad build it yourself attitude, took their money. That is garbage customer service. Period.