To be clear right from the start, I am unable to comment on the quality for the work provided by Atlas Land Surveying, as they never completed the survey as discussed. I can, however, comment on their utter lack of professionalism as well as their unreliability. Considering that there are many other surveyors to choose from, those might actually be the most important metrics of comparison.
I reached out to Atlas Land Surveying at the end of June 2021 to asked for a survey of my property. After a series of emails I was quoted a price, as well as the time frame of end of August/beginning of September, to which I agreed. On August 30th I sent a follow up e-mail, to determine the date of the upcoming survey. This is when Bill Barry, the project coordinator, sent back a mail telling me that they did not appear to have me "logged in" and asked me to call him. I called back right away, as I wanted to make sure to get my survey going as soon as possible. When Bill picked up he said "I know exactly who is calling. It's the lady who isn't on the schedule". I thought that was a strange way to answer the phone, but realized that Bill had picked up accidentally when I heard him say that he could not deal with me right now. He did call back eventually, but I could not pick up as I was already at work. I also was upset at his "I must have missed your call" excuse, that was clearly untrue. At this point I was really torn on what to do. I do not like being blown off or lied to, so I looked around at other options for surveyors. Unfortunately, they were all scheduling about 6 weeks out, so I decided to swallow my pride and call back to be able to get the survey done and over with. It was a week later that I called, and essentially was told "you should have called back earlier". I informed Bill at that time that it was the situation surrounding the last call that made me hesitate. I then asked if this meant that I could not be scheduled. He said no, he could put me on the schedule at the end of September. I again confirmed the price, and he stated that this sounded correct. That conversation took place on 9/10. On 9/14 I sent another email to ask about the specific date of the survey, as I had not heard back. I am still waiting for a reply and at the time of writing this, it is October. He did not even grant me the curtesy of informing me that he did not plan to reschedule my survey.
I have since signed a contract with another surveyor and am on the schedule for October 11th. I just want to make sure to tell my story to save other people from having to deal with such an unprofessional company. read more
