Do your research. This place has some of the worst reviews and rightly so. I bought a brand new boat from Atlantis with added extended warranty. 8 emails and 10+ phone calls over the course of three months about a warranty issue have been ignored. Check Yelp, BBB and Google reviews. This place must be the worst managed business in the Okanagan. read more

I can assure this is a place you do not want to buy your boat. They are known to have some of the poorest quality customer service and their sales staff are absolute crooks. The owner and sales rep are very in the a bit of a laughing stock. They will say almost anything to get you to buy a boat, but once they have your money the gloves come off if you have any sort of issue whatsoever, you are quickly dismissed. Do your homework do your research but you will find out. not very reputable and are on their way out. read more

Wanted to rate this scummy company a one star one for poor management skills on marks end and 2 the company has made me n my bf loose our house due to mark not being on top of making sure his employees are properly taken care of my boyfriend Kyle hasn't been paid since his start of employment in June Kyle has vented to me about his piss poor management skills and lack of communication to his detailers and everything's last minute nothing planned or organized properly and uses tune bright on gel boats when that actually damages the gel coat as my bf says, also my bf is not the only one not being paid through this joke of a company, would recommend customers buying from anywhere but here and people to apply anywhere but this place. read more

"Can NOT recommend doing business with this company. Mark over -promises and under-delivers at an amazing rate. If any promise is actually delivered, it is at Mark's convenience, not the customer. Mostly he will ignore your requests and if he actually responds, it will be some weak excuse for not delivering on his promise but then does nothing to remedy the situation. We took possession of our new boat at the end of May 2022. It is now September and we are still waiting for Mark to arrange for completion of pre-delivery service and adjustments. A number of texts to Mark yielded an excellent demonstration of ghosting. " Avoid this business . read more

Atlantis MARINE in Kelowna is an absolutely horrible business, myself and my wife recommend you STAY AWAY from this business!!! Mark & Mike from Atlantis Marine are both 100% shysters Last April 2022 we purchased a BRAND NEW 2022 Mirage 8520 Cruise from Atlantis Marine in Kelowna. We dealt with Mark over the phone & did not balk at the price at all, paid full price along with warranty, protection etc. etc... We live in Harrison Hot Springs so we drove to Kelowna to pick our new boat up, when we arrived we excitedly looked it over and figured since it was brand new everything would be fine. Something seemed weird with the Bimini top and Mark said our boat came with the wrong color black Bimini & he would ship the tan/beige Bimini to us in Harrison when it arrived. There was a weird size hole in the rail where the now Beacon light wire came thru and with my excitement didn't think to question this. Fast forward 4 months later, still no beige Bimini, we receive an email notice from Smokercraft that the "Power Bimini" has a recall notice on it registered to our boat & exact Hull number. I email Smokercraft to tell them our boat didn't come with a power Bimini Top, just a regular wrong color top. Smokercraft then responds back saying all 2022 Sylvan Pontoons come with Power Biminis & to get our dealer to put in a warranty claim to get us our power Bimini. I call Mark at Atlantis MARINE & he says he knows nothing about our boat ever having a Pwr Bim but will "look into it" & delays us a few more months, then months later pushes it off to the Manager Mark & says he's on it and will get back to us when it arrives. Then in April of 2023 (A Year Later) hoping to have our power bim for a new boating season, Mike now pushes us back to Mark who now changes his whole story and says he didnt know anything about it but says again he will get back to us. They play the back forth game eventually hoping you will give up and go away. Meanwhile i wonder who they sold our Pwr Bim to? read more

We tried to purchase a used boat from Mark in early March 2021, put deposit down - waited 5.5 months for the boat to get fixed as it needed two manifolds replaced. We were told due to covid parts were taking longer - we called for updates and most often got no call back. We ended up cancelling the deal in July. Now guess what we can't get our $1000.00 deposit back. Mark said he would do right away but he did not and now he does not answer calls or messages. Very disappointed with the service at Atlantis. read more

NO FOLLOW-UP SERVICE! We've been left in the lurch by Mark and this company. We bought a boat from this group at The Calgary Boat Show. Great attention at that time and big promises. After much delay our boat was finally delivered BUT was delivered with the WRONG TRAILER, NOT THE MODEL WE PAID FOR. After NUMEROUS calls and emails we have yet to get this situation rectified. Come on Mark- we paid for the swing hitch trailer and would just like it delivered. A manager should at least answer phone calls and not bury his head in the sand. Would recommend using a different boat dealer in Kelowna!! read more

Most disorganized business in Kelowna. Mark and Mike will tell you what you want to hear and then never deliver on their promises. I felt totally used. Worst experience of my life. Stay away from this business read more

Bought a boat from Atlantis this year and had excellent service from Mark and the team.

This is a company that you want to stay as far away from as possible. They make lots of promises that they have no intention of delivering on. I brought my boat in for some minor repairs, instead of repairing the boat it was stuck in a corner of the lot collecting dust. I phoned many times and was always given assurance that it would get done but, nothing ever happened. After a few months I was forced to find another place that could do the work for me. All Atlantis could do is make up excuses. Mark, the manager, is not a man of his word, have nothing to do with this guy or this company! read more