I needed a storage unit this week due to an unexpected turn of events. I called around for prices…read moreand this place was the best value by far compared to the competition. The manager Nina was highly respectful and resourceful. Not only did she show me all the options they had but got me hooked up on the promotion the company was running which gave me an even better price. Overall just a good experience today, I was very satisfied.

I spoke with Robin in customer service and PAID for a space for my camper. When I was ready to…read moremove it in, Brian said he wasn't sure he could fit it in. Wouldn't give me owners info. Said he wouldn't be 'talked to that way' and said he was about to give me a refund. I managed businesses for 30 years. I would fire Brian today.

I called in and they quoted a price for a unit over the phone but the part that they left out was…read morethat the price would jump 50 bucks in 2 months and then another 50 a few months after that until it's at the market rate for the unit of 129 for a 5 x 7 unit. If I would have known that I would have shopped around for another storage place that has a flat rate forever or at least a longer period of time. It just felt like a bait and switch and I just get exhausted with nothing ever being upfront and exactly what people describe it as- there's always some catch. It's exhausting. If I wouldn't have just driven from Texas and was extremely exhausted I would have gone to another storage place just because of that and it's something that I still may do. I certainly wouldn't use them again. Oh and there was also a mandatory insurance that I had to purchase as well. Just tell people what they're going to be paying up front- it's not hard.

Facility is very clean and safe, well lighted parking area with secured building. The Manager…read moreJeremiah was amazing as well as the young lady in the office. The process was explained in detail with no surprises when we got in town to unload, I really like no surprise after seven hours on the road driving a U Haul truck. As a returning customer we were familiar with the layout and area but the team made sure we had everything we needed and all questions were answered, it had been six years and some things had changed in the area. I would highly recommend this Atlantic Self Storage, it was like coming home to family.

From the moment I walked in the customer service was positive and professional. They were helpful…read moreand I have had nothing but a positive experience. I highly recommend using their units.

From the owner: Atlantic Self Storage, located on Dunn Avenue in North Jacksonville, FL, is your go-to solution for…read moresecure, convenient, and affordable storage needs. Specializing in commercial, residential, and vehicle storage, our facility offers 24-hour access, first-floor drive-up units, and climate-controlled options to protect your valuables from Florida's heat and humidity. Enhanced with state-of-the-art security cameras and electric fencing, we accept auto-pay and major credit cards for your convenience. Rent your unit online today or consult our on-site storage experts for personalized assistance.

Prices here are pretty decent as far as storage facilities go. They are cheaper than Atlantic…read moreStorage. They have outside units and inside units which are climate controlled. We have one of the climate controlled units. Signing up and getting a unit was easy as pie. Friendly customer service. To enter the facility, you'll need a code to go through the gate. I like that extra security. You'll also need a code to enter the building where the climate controlled units are, and of course, you'll need a lock for your unit. Once you've got your units and have the codes, you can access your unit 24/7/365. Hopefully, we won't have to have a unit more than a couple more months. Since we moved, we're still going through things and just needed some extra storage so our house isn't cluttered. If you're looking for storage in this area of town, I highly recommend Dunn Ave Storage.

Honestly, exactly the bobo experience one would expect off Dunn Ave. After all, you can put…read morelipstick on a pig but it's still a pig. Unethical owners who would just as well do anything rather than properly maintain the facilities, which is usually the case in less affluent minority communities like this. The wealthy take advantage of the poor, have no issue collecting our $200 in rent that's supposed to include a climate controlled storage unit on the third floor with functioning elevator and carts to use as needed. Unfortunately, we had to terminate our contract and remove our many thousands of dollars worth of books that were getting destroyed from the lack of climate control and high humidity inside. We will be notifying the owners about the reason for the cancellation of our contract and also will be following a lawsuit for their violation of said terms of our contract which at minimum did state that they would provide a well-maintained climate controlled storage in it. Do yourself a favor. Whatever you're planning I'm putting in storage, just sell it and you won't have to worry about the monthly expense. Besides, have you ever read any of the statistics about how many people forfeit their belongings in storage units? Here are some tips for the owners who are likely both stupid and incompetent. If you say you're going to provide a climate controlled storage unit, then provide it. That kind of deception is a violation of the contract. Perhaps you'll learn in court. It doesn't do any good to provide carts and trollies if wheels are missing and tires are flat. When I asked about the lack of maintenance on carts, basically they just blamed customers. You know, the customers who are paying $100 of dollars every single month for these facilities to be maintained at even a basic level? Here's one pro tip, if you know that wheels are missing and tires are flat, don't leave them out for your customers to use because you're poorly maintained equipment could result in an injury and you may just be liable for that too. So, just in case you all try to pretend like you weren't put on notice, this is your very public notice that if you're going to promise a climate controlled storage unit you should deliver that. If you're going to promise equipment such as trolleys and carts, you should maintain them or if someone's injured you may be held liable. I hope you get what's coming to you because I sure didn't enjoy logging thousands of pounds of books from the 3rd floor without having a functioning trolly. I should probably be thankful that there's a working elevator. Never again you scammers and that's for the entire brand because who wants to support a brand with owners who are shit?

It's secure and very neat. The staff is kind and very helpful. I am happy my friends referred me…read morehere

I will not recommend this place to anyone. Originally, when I began using this storage facility, I…read morewas highly satisfied. the place was clean and the customer service was great. Oh did I mention that the privacy gate is broken, therefore, anyone at random can enter the grounds at will. Also, you will see security cameras around but don't be fooled. They do not work, so your stuff is NOT secured. Now, the place is dirty and the customer service is horrible. If you are in search of a nice, clean and safe facility, beware and look elsewhere!!!!!!