This service makes me never want to buy a Honda again. My Honda Prologue has been in service THREE times for the same issue. They never call me when it is ready or call 5 minutes before closing. It has been determined that my car is a lemon and they are trying to sell me a new car instead of trying to rectify the issue. Instead of a manager reaching out despite me calling MANY times, they have a sales associate calling me who is trying to sell me into a new car. I am driving around in a defective new car with a small child but you think I want to buy another one?? When you call to speak to a human, it goes straight to voicemail and no one calls you back. Horrible customer service- no wonder they have only 2 stars! read more

Amazing time here at Atlantic Honda in Bay Shore! Everyone was very helpful and knowledgeable. I was in and out, which is rarely ever the case at any car dealership. Couldn't say enough good things!! Thank you all!! read more

Brought in a semi new car for a oil change, was supposed to take an hour maximum, but already sat 2 hour for something that should be quick

I am very disappointed with the service I received. My wife and I wanted to buy out our car lease, so we went to this place. The salesperson did not want to tell us the price we would be paying for the car. Just the monthly payments. We thanked them and used a different service. In the end, the difference was huge. We saved $16,000. They wanted to cheat us out of $16,000!!!! Luckily, we didn't let them. read more

I do not recommend this dealer: I'd like to express my dissatisfaction regarding my recent experience with Atlantic Honda. On 12/27/24, I agreed to purchase a 2025 CRV Hybrid Sport Touring model from your dealership under specific terms, which were outlined during our discussions and agreed upon by both parties. However, I was disappointed to discover that these agreed-upon terms were not honored at the time of sale.     1.   The final agreed upon price was reneged when final purchase order was presented to us.     2.   When confronted about change in agreed upon price, sales manager stated "life isn't fair". We had even documented the agreed upon terms and they claimed it was a miscommunication between the sales manager, Dave Moore, and salesperson, Tajmel. The failure to honor the agreed terms was extremely dishonest and disgusting. read more

Bait and switch at the very end after taking 7 hours to sell me a car. None of the employees care about anything other than squeezing a few extra dollars out of you, this place is disgusting. read more

I financed a 2016 Certified Nissan Versa with 77,000 miles in January 2024 for $12,000. Within two months, I had to replace the headlights, costing me $150. Eight months in, the transmission failed due to a rusted transmission line. While the warranty covered the transmission, it did not cover the line, leaving me with a $500 repair bill. Now, ten months later, the muffler detached from the exhaust due to severe corrosion. Although the dealership covered this $400 repair, which I do appreciate, I am absolutely certain that the level of corrosion on both the transmission line and muffler/exhaust did not develop in the 10 months I've owned the car. In addition, the listing said it had Bluetooth which it does not and also the remote start barely works. I also just looked at the car fax report and it states that the car is now worth only about $6,500... This leads me to believe the dealership either failed to properly inspect the vehicle before certifying it for sale or ignored existing issues. When I expressed my intent to pursue legal action, the Used Car Sales Manager dismissed my concerns, saying, "We are a big company with lawyers; it'll be a waste of money for you." I strongly discourage anyone from buying a used or new vehicle from this dealership. While they may have fake positive reviews on some sites, the real reviews reveal consistent issues with their practices. If you decide to consider a vehicle from here, bring your own trusted mechanic to inspect it thoroughly and ensure you purchase an extended warranty. I'm now determined to get out of this car and buy my next vehicle elsewhere. read more

I stupidly bought my car from you people and you consistently send me stuff with my name misspelled. INthe past, I have made appointments to get my car looked at. However, when I show up no one is there or no one can bother to help me while I wait around. So then I leave and I write posts about it. Then I'm sure I'll get a reply from whoever of the company and I'll call this number or email here. Like you haven't wasted enough on my time? yes, this is how ATLANTIC HONDA does business... badly. Honestly, go to Nardy, go to Apple, go to Babylon, go to any Honda dealership, but here. @Sara who works for Atlantic Honda. I don't need to read your Google reviews. I don't care what other people on Google or any other platform have to say. I know what my experience was and it wasn't good. It was consistently so bad that I go to other places and recommend everybody else to as well. read more

went there for a recall ....got car back with worse problem then when I gave them my car...brought it back ...so they can see why after the recall the car stalls out...they practically forced me to pay $400 ...otherwise I would have to pay $250 for their 20 point or 22 point inspection which I never asked for and was never told I would have to pay $225...and they would not give me my car without payment ...a $25 part and $350 labor price when I read online the whole repair job should cost $100 ...DO NOT GO TO ANY ATLANTIC DEALERSHIPS ...CROOKS read more

We had an appointment for an emissions inspection five months in advance. And they spammed us with texts to remind us. Two weeks before, text. One week before, text. Day of, text. They really wanted to make sure we weren't wasting their time. We waited 80 minutes after our appointment for an emissions inspection. Come to find that they hadn't even looked at our car yet. 80 minutes. They hadn't even looked at our car. The whole thing took two hours for the emissions inspection to be completed. $37. No comp, no half off, no free air freshener, no nothing. They really care about you wasting their time, but when it comes to them wasting your time, they just don't care. read more

La peor experiencia eh comprado 2 CR-V una 2021 y este año la cambie por una 2023 y ambos vehículos salieron dañado la 2021 tenía problema en el escape y la lleve muchas veces que la arreglaran y nunca lo hicieron hoy la 2023 la puerta está desnivelada y solo me tienen con mentiras cada vez que llamo , les recomiendo que busquen otro lugar por que acá solos les interesa cerrar el trato . Me arrepiento de aver confiado otra vez en esta gente . The worst experience I have bought 2 CR-Vs, a 2021 and this year I changed it for a 2023 and both vehicles were damaged, the 2021 had an exhaust problem and I took it many times to have it fixed and they never did it today, the 2023 door is uneven and they only have me with lies every time I call, I recommend that you look for another place because here alone they are interested in closing the deal. I regret trusting these people again read more

Worst dealership ever. My family has bought two Honda's from this dealership and looking to buy a third, but not from here! My passenger side mirror needed to be re-aimed and I made the appointment with Atlantic. I was told it would take over two hours and approx $350. Why so expensive?  As I was told, they have "special" equipment for aiming the camera.  Upon a simple YouTube search, the "special equipment" is a white piece of paper with six dots on it.  I re-aimed my own mirror at no cost and it took 5 mins.  When I called customer service and calmly explained my disappointment, the young lady's response was "ok."   Ok?  I guess I should have expected as much from this blatantly fraudulent business that is solely interested in bilking money from unsuspecting loyal customers.  Done. Absolutely done with these charlatans. read more

So I pull in for a free oil change after I just bought my car there and MR. Nicholas Frank decides to call the mechanic and tell him to not pull my car into the car wash new when I saw that guy working on my car n take that call something was up. Oil change complete sure enough my car is filthy and I come into ask y he gives me a smirk as if to say I know it's not clean , then proceeds to tell me he forgot ......... really u forgot just my car !!!!! Again I absolutely believe he is a born and raised RASICT ! And this is my second complaint on MR NICHOLAS FRANK SO INGUESS THIS HONDA DEALERSHIP IS OK WITH DISRESPECT FULL RUDE FORGETFULL WORKERS! Then BOTH MANAGERS (senior managers Dave tells me there is no way to file a formal complaint on Mr Nicholas Frank! So I call corporate and use the ever so handy yelp hate this Honda dealership ! read more

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I had originally written a great review but now I'm recanting it. Everything was okay until we got paperwork regarding our payments. We were told we could make bi-monthly payments to reduce the interest we pay on our principal, thus shortening the term of our loan. Now, we learned from Honda financial that they do not allow bi-monthly payments at all. Essentially Paywise collects your money and sends it to Honda in one big payment. So they basically lied to our faces. They even showed a fake simulator which we now know is a scam. My husband has tried calling the dealership multiple times and shocker no one is returning the phone call. I'm very unhappy with how we're being treated. Think twice before you come here, unfortunately we were fooled. Very sad. read more

This was the easy car purchase ever! No going back and forth, they gave us the best deal and Joey was the most helpful car salesman I've ever worked with! The management was so helpful and the finance department got us the lowest interest on our lease agreement! I couldn't be happier! We leased a CRV and everyone there came together to make it feel like we weren't even at a car dealership. It was a wonderful experience! read more

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A bit late. I purchased a CRV back in October 2020. Straightforward, non nonsense approach. Everything from the trade in, cost, and financing was done right the first time without haggle or hassle. 2 hours from walking in with one car and driving out with another. Nicely done. read more

STAY AWAY! Scammers be careful with your personal information!! These guys are very rude and no good. Especially bald male manager on the sales floor. Save your self the problems and go to another Honda dealership. read more

They really do exemplify that stereotype that if you are a woman and you don't know anything about cars, you WILL be financially taken advantage of here by sleazy scam artists. On 10/26/2021 I purchased a replacement mirror for my car with Nicholas Frank at Atlantic Honda for $510.53 before labor costs. Upon leaving, a friend told me I could buy the same part on Amazon for $40. I immediately contacted Nick and asked for a refund, and after playing phone tag for months, he agreed to refund me, minus a $100 restocking fee. I went to collect the refund of $408.42 on 4/7/2022 and despite having a receipt for this refund transaction, there has been no deposit to any of my accounts or cards as of today 5/26/2022. The last 8 months of trying to resolve this issue with them has been an absolute nightmare and I will NEVER go to or recommend this dealership to anyone after this is over. read more

I purchased a very high priced Honda crosstour 40000.00 dollars. Within 2 years the paint cracked and peeled. The dealer had the car painted at their premium shop. The place painted over the peeling paint. Two years later the paint is peeling again and under the peeling paint the car is rusty. Atlantic honda has fused to correct the problem. I tried everything Honda does not stand by their cars. Do not buy a Honda or you will have this problem too. Atlantic honda and honda America are in complete denial about their horrible quality cars. I am in the process of paying for my car to be painted correctly. I can't wait to post the ridiculousness the autobody place encounter while removing the paint. Sinfull. read more

If I could give 0 stars i would. I went in for a NYS inspection. The first 45 minutes no one tells me I had to hand in the paper so stuck waiting for no reason. Following that the sales advisor tells me my car should be ready soon and that the only issue was a tire being low on tread (front passenger side) but will still pass. Another hour goes by and all of sudden my car will fail the inspection unless I buy another tire (front driver side). Overall spent 4 hours with my time wasted and getting scammed by these scumbags. One of the worst experiences I've ever had dealing with a car dealership. Also my low tire pressure light came on 30 seconds after leaving the dealership read more

They took my deposit for a new HR-V , and when I came back they had SOLD THE CAR! They only had that one in stock. The manager Ron just said "I don't know what happened". He was rude, condescending and dismissive. The only reason I did not continue and wait for more to become available is because of Manager Ron. I did not make a purchase and asked for my deposit back. read more

Called Atlantic Honda today to service my car, they told me hold on somebody will be with me shortly. I was holding on close to 1 hr , they deserve zero stars. I would not purchased or service my honda at this establishment. read more

I would never buy a car from this dealership again. The buying process was awful and that should have been my first sign. I wish I would have backed out but I started the process and needed the car, which they knew. And of course the customer service and repair shop is just as awful. They clearly could not care less. I would recommend going anywhere else. read more

Make yourself a favor and don't waste your time trying to deal with this ppl, "Managers" are so rude, I was making a "deal" with one of the managers and because I wasn't agreed of what he offered me, he literally told me "thank you" shaked my hand and throw me a pencil and then he left, and I know you're going to read this too (ask Carlos Garcia for who I'm referring to), what kind of manager does this to their customers? he doesn't know there is this type of media to share our experiences? and not only him, all managers are like that. They want to make good reputation, start treating your customers like they deserve. For people reading this, please don't visit this dealer, and if you go, watch for "hidden fees" they charge you, if don't believe me, go and see for yourself. And good luck! read more

I am deeply unsatisfied with the service at Atlantic Honda. I called on Tuesday May 11th to schedule an appointment for a recalled part on my Fit. I called and made an appointment for 7:30AM that coming Saturday, which was confirmed via text message later in the week. I arrived Saturday to find myself the sixth in line, my "appointment" did not matter and they would get to me when they could. I knew from previous experience at Atlantic Honda that I could be waiting some time for service, so I checked in with Stanley and sat to wait for my ride. After a few minutes, Stanley entered to tell me that they had not ordered the part for my vehicle. Why, if I called four days prior expressing my need for an appointment that they would not order the part? I wish I knew who I spoke with that day. I also don't understand that if a vehicle from the dealership has a recall, why they wouldn't have some of the necessary parts on hand. Stanley ordered the part and told me it would arrive that Tuesday, a week after I had made the first phone call. Fine. I asked Stanley if he would call me when thr part was in, he said yes, but by 3pm Tuesday I hadn't heard from him. I had to call the service desk twice and wait several minutes to finally speak to a mechanic who told me the part was in. I dropped off my car that night for an appointment the next morning. I left my keys in a bright purple envelope in the key drop with my name, phone number, license plate number and model and I received a call the next morning from a confused associate Kris who did not know why my car was there. I did not understand why she couldn't just type my name in the computer to find out. I explained the situation and she told me my car was already being worked on. She called me about an hour later to say that upon inspection I needed a brake job and an air filter replacement that all told would cost me upwards of $200. I understand inquiring about the brake job, but if I had a dirty air filter that could have been replaced as a courtesy, especially after all of the waiting, miscommunication, and the fact that the part only cost about $10. I had to call that afternoon to make sure that my car was finished, nobody had bothered to let me know. My car was done and I picked it up around 2 p.m. I started looking by myself in the lot and then asked one of the mechanics if I could walk through the day to see if my car was in the back, to which he barked at a sleepy valet to get the car for me. This is the second time I have had service at Atlantic Honda. I have had no problems with Atlantic Honda sales but the service is beyond subpar and I would not recommend them to anybody. read more

I would give this place zero stars for their service department but I'm not allowed apparently. I understand its a pandemic and thats a very fair thing to say. But when I make an 8 am appointment I don't expect to get here at 755 and see 20 cars lined up waiting to get in. No exaggeration either their were at least 20 cars lined up this morning. Why I'm pissed: 1. My wife is pregnant and now I find myself waiting in an area with 20+ people during a Pandemic. 2. Why would you let so many people have an 8am appointment? How does that make sense? Why not like 5 at 8, 5 at 815, etc...? Whoever does the scheduling here needs to take some classes. read more

Well after 3 months of having the car, the one thing I wish I did was not go to this dealership in the first place. Within 2 months of owning this car, the transmission died on me and had to have it replaced. Waited a bit over a week for it to be done. Get the car back and it jerks whenever I accelerate. Contacted corporate Honda and was told to speak to the sales manager. After waiting 3 hours for the sales manager to call me back, I decided to drive there myself and speak to them. One of the certified pre-owned sales managers, Larry Ellis, disregarded practically everything I had to say and eventually refused to speak in the situation. Overall a horrible experience and I regret ever coming to this dealership. read more

Atlantic Honda - Car Dealers Near Me - Bay Shore, New York

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I went to Bayshore Atlantic Honda on Friday to get an oil change, I had a coupon but apparently not the right one but Bernie the Service advisor was kind enough to give me the correct coupon I thought that was very nice he could have just made me pay full price. Once my oil change was done he explained some things my car needed fixed and was even nice enough to print out a clean copy for my boyfriend because lets be honest idk anything about cars lol.... Overall the service was great! One thing they can improve on is the car wash i understand its free but its like they just throw water on it so it seems wet but not clean at all read more

Atlantic Honda - Received very good customer service from Bernie - Car Dealers Near Me - Bay Shore, New York

I would write 0 stars if i could..i cannot speak for the new car sales department but the pre-owned department is a mess. Went there recently to buy an odyssey and the entire visit was a complete waste of my time..Salesperson kept talking to me in a very condescending manner and insulted me with his trade in offer..Made an offer which I thought was fair -within market value and they rudely rejected which i expected. Walked out of there in a hurry..in short- if you are willing to succumb to their deceptive pricing schemes and overpriced pre-owned cars then i guess you can find a used car there. Not me though i'll be keeping my money to spend elsewhere.. Everyone - please be smart with your money at this place. read more

I came in with a friend who was thinking about purchasing a Honda Civic. I have a 6yr old child and the music that was playing was not catered to a family environment, but would fit a nightclub. "Seems Like You're Ready" isn't what I want my 6yr old child to be hearing. Please Atlantic choose a playlist that I won't have to explain what the words are saying or implying to my child. People are there to buy a car not be hearing songs of a sexual nature. Thank you read more

Beware the words, "We'll take care of that." Make sure you get specifically in writing what they mean. Because when you get your price on the car, they'll say it was already factored in the deal. Example - If you don't re-lease the same make of car (Subaru) you are currently leasing, you have to pay a fee ($500) to turn the car back to Subaru. I was told by the Atlantic Honda salesman, "We'll take care of that." Guess who's taking care of it? Fast double talkers. Lots of sweet talking until the numbers are written on the paper you'll need to sign. Hint- don't tell them anything of what you're paying now or what you put down on the last vehicle you leased. Prepare to spend the day there if you want to leave with a new car. read more

Alright so I went in looking for a 23 crv in all black a week before thanksgiving. Had none in black in stock, told me I'll get a call last week of the month when deliveries come in. Its now Dec 1, and I had to call my sales rep to ask if they came in. Got me to come in just to tell me the black crv I wanted was just sold, wth. Flag 1. Purchased 2 cars and 1 of them had "extra keys" included for an extra 600$. When I brought this up, I was told it was included in the price. Weird because my mom's didn't have this charge or included. Bought 2 crv's and what I got "included" is replacement keys. Wife went to acura, bought a rdx and a mdx, left with all weather car mats FOR BOTH. Well, moms car only had 1 key on purchase, which is weird also, where the hell did the second key go? Lol. After being promised that I'd receive it in a week, a month and a half later, still no key. Told my sales rep about the key to see the status, threw me for a loop when he told me this was the first time he heard about the key. Whats the joke here. Swore I was in good hands. No incentives here, they just try to make it feel like they went above and beyond. Came back to align the car, and had to come back twice because they aligned the car as a completely different model. The professionalism in this place is lacking. I had to come back and waste another 2 hours for the car to get aligned. After sharing my frustration with kasandra the service advisor, she got upset after I told her about the online coupon telling me I needed to present it before hand. I told the manager all this and the fact that I will share my experience because they walk all over people that don't know anything about cars, she got mad at me and told me karmas a bitch. The professionalism is absolutely freshmen high school level. If you need any further convincing to stay away, check their bbb page. Thanks guys for wasting 4 hours of my life because your alignment guy can't select the right vehicle. You guys can try to argue with me that I'm wrong but I didn't do anything here but try to find out why this happened and if I can apply a 25$ coupon. Overall bought a car here because I needed one. Will never buy a car, bring a car here, or recommend anyone to service a car here. read more

Let me be the first one to say that if you're looking to buy a used Honda from Atlantic Honda and you don't buy your car from Uncle Mike you're completely wrong on how you buy a car Uncle Mike really helped me a young 20-year-old buying his first car made the process super easy kind of fun and I'll be honest I think I made a friend out of the whole sale everybody at Atlantic Honda's been great for me and I'm really enjoying my new 2020 civic SI Mike I really hope you see this review thank you sir Matthew Montenes One very happy customer Salesman name Mike Leopold (Uncle Mike) read more

This place should be shutdown Went in to buy a civic ex made a deal with manger when paperwork comes back the numbers have changed and not in my favor and they added another $376 admin fee asked what happen to number we agreed on and manger answer was i can not do that number so they were going to see it they could slide it by me went to humtington honda got orginal agreed price -$5 and no admin fees atlantic honda is the embodyment of thieves read more

three hours ... for an oil change and a nys inspection? annnnnnnd i had an appointment. smh, do better! read more

This review is for the service team ATLANTIC HONDA IN BAYSHORE NY ( 1375 sunrise hwy, Bayshore Ny 11706) . I started my journey with this location 3 years ago when i leased my vehicle & ended up purchasing this car in full this year. With that being said, since all my maintenance was done by this location is choose to still bring my vehicle in after being paid in FULL. The service that i received by the desk help was horrible. As i walked in no one greeted me , no one acknowledged me , keep in mind i was the only customer in this area. Once i announced myself the gentleman at the counter didn't even say hello, he looked aggravated , which i can understand to a certain degree, but you are in the service field. I did not feel like a valuable customer. @ the end of my appointment a lady ( who was originally sitting next o the 1st gentleman ) came over with more attitude & this face of aggravation towards me. I will no longer be coming to this location as my money clearly isn't valued as much as it was valued when i paid for the vehicle in full. steer clear from this place , no friendly staff. read more

This has been the worse experience I've had when it comes to fixing my car they told me at the end of the day that they couldn't fix my car that day so I had to leave my car for the day next day I had to call them because they didn't get back to me only to find out they hadn't even started working on my car I had an appointment from the day before it didn't make any difference and when they finally found what the problem was they couldn't get it done they claim that the part that they needed could only get delivered the next day so they really expected me to leave my car there for almost 3 days and still had to pay for nothing because they really did nothing i love Honda but I'm never buying from these people they're the worst of the worst read more

Yeah Phillip Ward--don't buy from him or Atlantic for all purpose. Called him for help to learn more about how my 7 yr coverage works for the new CRV i purchased from him and Atlantic. Not only did he offer no help, but hung up on me abruptly--essentially leaving me stranded with a flat tire. Honestly thought he was a nice guy, but really poor experience with that. I can see that Atlantic only cares about your money and not the customer. Good to know who NOT to refer my networks, and clients to. read more

Since when is it okay to have someone waiting 2 hours for just an oil change. Made an appointment for 10:30. Arrived 10:25 and left at 12:30. Oil change should take 30 minutes an hour max. Not two hours. Terrible. read more

I came in for an oil change, usually takes up to what an hour ? My appointment was at 12 , I came in at 11:48 & it is 1:30 PM and I'm still seating here. It is unreal how rude & unprofessional this dealership is ran. They are the worst. SAVE YOURSELF TIME AND GO SOMEWHERE ELSE!!!! read more