This was my third trip using this company, the first time was with a nice woman good driver…read morepleasant, trip #2 I thought maybe he was having a bad day, the 3rd trip I thought hopefully I will get a different driver...NOPE THIS time more aggressive, while making small talk he became very argumentative & demeaning towards everyone other than a white male. Swerving in & out of traffic not just discourteous but dangerous & unfortunately we are at their mercy. Then he started talking about ex-wife I thought perhaps the poor guy is in the midst of a divorce try not to judge .. then I learned he had been divorced for over 20 years!!! When I called office to complain he basically told me I was lying & that the driver was the best he has ever had.. just then I recognized the tone of his voice & realized I was speaking to the actual driver/owner.

I felt compelled to write another review of this company after seeing an obviously bogus review…read moremost likely written by the owner of this company telling me that I don't know the difference between a "car service" and a "taxi service". First of all, Travelers is listed under "taxi service/airport shuttle". I have used it as both and was left waiting at Logan Airport for so long after making an advance reservation that I took a taxi home. Call it what you want, it's a car with a driver and certainly not a professional car service like Carey Transportation which has a Mercedes and uniformed driver. I was also left stranded at Greenbush Station in Scituate after making a reservation hours in advance. The guy who answered the phone was on his own cell phone and the only driver working. He told me there was nothing he could do. He was the only driver on and couldn't pick me up for 4 hours! The person working in the morning hadn't told him anything. So you can call it a car service or anything you want, I call it amateur. I have used sedan and limo services all over the country and in the UK and never been treated worse than by this company. This business is rubbish, look elsewhere. I think Yelp should investigate the bogus review by the owner or someone connected to him in response to my previous review. It seems he chooses to respond on here rather than picking people up as he agreed to or finding someone who can.

We were in town for business with multiple flights, multiple airports, varied destinations and…read morestaggered pickup times. Riding-loft drivers were always on time, always helpful, the vehicles always clean and everything just ran perfectly. Highly recommend. We used there service in NYC & Boston.

Used this service to travel to and from Logan Airport. They were prompt, provided a large SUV,…read moreallowed us to install a child seat, and were decently priced. We were very pleased and would recommend them!

I love On Time Taxi, they're so kind, professional, and always punctual. They go above and beyond…read moreand are able to ease my pre travel anxiety with two littles ones by being completely reliable every single time. I've used them for 3 years multiple times a year and will continue to. The service is so helpful and worth every penny.

Service is excellent always on time Very professional and…read more reliable Chauffeur has excellent customer experience

Everything went well. Awesome company, awesome service. I highly recommend Red Rose limosread more

This was a last minute call as my flight arrived at 10 pm instead of 5:20 pm. They were very…read morehelpful and accommodating! My husband called around 6 pm and I had a ride by 6:15. Oscar was my driver and was excellent. SOL will be my go to livery going forward.

We recently used Special Occasion Limo for a round-trip ride to the Black Falcon Cruise Ship Port…read morein Boston. Both ways our drivers were the ultimate professionals. On the return trip we were delayed by about 5 hours! Aimee was in constant communication with us and waited until we departed the ship. I must add that it was her birthday and she spent it waiting for us! What service. We highly recommend Special Occasion limo. They take the stress out of delays!

Called Boston Elite Coach on short notice and they came through in clutch!…read more Very Professional and on time. Their company accommodated my family and I in a quick pinch. They were readily available, affordable, quick and on time. Definitely rating 5 stars and will tell everyone about my experience with them.

It was a wonderful experience with Boston Elite Coach, their service is very professional. They are…read morealways not only on time but usually they reach early. The chauffeurs are great, and well trained. I recommend Boston Elite Coach (BEC) to my friends, family and colleagues.

Couldn't have been better! Said (sa-eed) was prompt, reliable, and a pleasure to deal with. He did…read morea round-trip for my family and made it so easy, even easy for us to find him at Logan. His rates are very competitive and reasonable. I will use him every time I travel!

Reliable, personable, and on-time service. Felt that I was in the hands of a safe and alert…read moredriver, which is not always the case with taxi drivers. The vehicle was immaculately clean. There may be lower cost options out there but not for the same quality of service.

I asked my Son and Grandson about their trip to the Airport for their return to Idaho after their…read morevisit. I could sum it up with one word--GREAT! Andrew was at my home and waiting right on time. The trip went fine with traffic cooperating they arrived early. It should be noted that Andrew was very professional in all his actions and made the journey an enjoyable trip. But that is how we found every trip conducted by Pro Limo. Here is where a Corporate name is exactly the service they always perform. Thank You.

Can I give less than 1 star....I'm writing this review as we are in our Uber from Logan Airport…read more(Monday, Jan 26, 2026 at 8:50PM...day 2 of the snowstorm) Pro Limo is unreliable with terrible customer service. We scheduled a ride home and due to the snow storm they "assumed" all flights would be canceled so they canceled our pickup. When I spoke to them, they were argumentative....the drivers have to shovel out...it's still snowing...etc. The reason you spend more for a car service is reliability. You also expect professional communication. We arrived at Logan and there were multiple car services waiting for their valued customers. We were able to get an uber within minutes for less than ProLimo and with far better customer service skills. I suggest thinking twice before you count on them. Since writing this the owner has decided to argue with a repeated customer on Yelp instead of calling the customer to discuss the matter.