Our dryer kicked the bucket and we ordered a new one from Sears. When I heard Bills Appliance would…read moredo install I was almost going to buy from someone else. I read some reviews and spoke to a women when the dryer first failed who was not so friendly. Two guys came out when they said they would. They where very professional, friendly and to the point. My old dryer was removed, new one installed. They cleaned up and was gone. Bill if you read this, I strongly recommend you hire more like these two as they represented your company very well.

I would not recommend this company at all. Their customer service is poor; you call and the admins…read moredon't have a clue what they are saying. You talk to one then the other and you get two different responses and versions. Paid $35 to get an estimate to install a dishwasher (mind you their estimate is to come and see if you have pipes and electric already). So basically, they come and hook up the hoses and the electric (and you need to charge $35 dollars to come see that?). Told them that I did not have pipes way in advance. I asked for my $35 back. They refused and got a rude call from the owner.

Please DON'T BUY from this place. Our brand new GE fridge started creating frost in the freezer…read morealmost immediately. They wouldn't come out, saying that we needed to contact GE because it was under warranty. GE gave us a name of someone 50 miles away who refused to come here. Called back Appliance Adantage saying we were desperate for help. NO, wouldn't come. This is TERRIBLE service for a company that purports to provide good help. Oh, and they lied to me about getting a rebate on an appliance bought 2 years ago. I'm done with this place.

DO NOT USE THIS COMPANY Wanted to charge me $300 to install…read morea $15 part in my washer. $150 to come out and assess and $150 to come back and install - I already knew what the issue was................ When I booked the service call I was told $130 for the service call and then that would be deducted from the repair costs.............but when the technician came he said the visit would cost me $150 and the "job" would be $300 total..... I had no intention of having them follow through on doing the job and called to let them know how I felt - someone from the company then negotiated the repair with me and we agreed on $175. Then after the repair was done the technician told me the total was an additional $150 Terrible communication within the business - totally overcharging customers.

We needed our refrigerator repaired. It was a covered repair through fridgidaire. We were quickly…read morenotified by Pelletier that they had received the work order. I spoke at length with Shanna about the repair and what would be needed. I found her to be very pleasant. The communication was excellent via phone and emails. The appointment was scheduled. I received a reminder call from Shanna. Bill was the repairman. He arrived on time. Super friendly. He quickly made the needed repair. He offered some tips to get the most efficiency out of our fridge. I couldn't be happier with the service we received before and after the repair. I definitely recommend Pelletier for you appliance needs.

I spent over $200 on unnecessary stove repairs during the washer repair period, which exceeded a…read moremonth. The diagnostic fee was designated for the washer, with stove repairs provided as an additional service. A follow-up fee was quoted under the assumption of the washer pump's availability but later claimed to be unobtainable. I found the part on Amazon and eBay, and another repair service quickly obtained and installed it within days, resulting in additional laundry and repair fees exceeding $100s. Their friendly demeanor masked questionable business practices. Go with Davis Appliance repair for integrity- 2 starts because the stove is fixed.

Above and beyond the call for service. Our Viking built in refrigerator freezer went on us and with…read more48 hours we were back up and running thanks to Matt at Best Kitchens. Not only did he replace the condenser fan that was the issue but cleaned the entire interior that caused the fan to fail. He was also able to replace our leaking ice maker all for a very reasonable price. When is comes to Viking appliance repair there is no one that can compete. Professional, courteous, and knowledgeable.

We have had their Tech out a few times for minor repairs. The Techs name is Matt. He is great and…read morewas very easy to talk with and super accommodating when at our home. Our problem is with the company "Best Kitchens" and the female that does the scheduling etc. She (I will leave unnamed) is so rude. On all contacts with her as I've said was several times, she seemed bothered to help us..... But were very easy going and didn't want to rock the boat after all everyone is different. On my last contact to make an appointment for oven repair she was beyond rude, I asked if i could speak to someone else or Matt directly. My words were this "your just an unpleasant person". She then hung up on me. Tried calling back with no luck. Several friends in the area have used them and had the same thoughts on their customer service. My advice is if you can't get to Matt directly then move on, plenty of other companies that show more respect to their customers. Just contact Viking direct and they will find another company for you as they did for us (and they agreed that this company doesn't have a great track record)

Mr. Tedesco arrived within an hour of my call. He is professional, knowledgeable, and personable…read more He was able to analyze and repair my LG washer within an hour. If and when I have another appliance repair needed Mr.Tedesco (Apex) will be my first call. G. Weeks

Gary was the greatest!! Came out to repair our refrigerator same day I called. Identified the…read moreproblem, and repaired in about a half hour. He saved us from being taken advantage of. We thought we would need a whole new fridge, but the repair made it like new again . Did I mention the price? Way less than the big box store where we bought it. And they wanted US to show proof that we bought it there. They couldn't even come for a repair for at least 3 weeks. So glad we found Apex Appliance repair. Give them a call, you won't be disappointed.

Lew is Excellent! A++ He fixed our oven ignitor but in additon, he fixed the door to the oven…read more(that wouldn't close - caused by Best Buy's faulty installation team). He also made sure the oven wasn't leaking (and it was!). He fixed that as well. I highly recommend him and think he is terrific! Thanks Lew!

I had an issue with my washing machine, dried doing the diagnostic myself…read more. Lol Anyway after a lot of time reading what I found online from the QR scanner I knew I needed a real professional. Lew was great and his price was fair. I will most assuredly use this service again.

We recently used them for problems with an electric range. When I called, they told me the service…read morecharge was $89.95 and would be payable even if the range was not repaired. I agreed to those terms. As it turned out, the problem was a tripped circuit breaker in the home ( how stupid am I), therefore, no repair was required for the range. The bill ended up being $150... $60 above the service charge just to reset a circuit breaker! When I called to question the additional $60 charge, I was told they charge a minimum of $150 for most service calls. My thinking may be flawed, but charging an additional $60 above the service charge quoted prior to the call, when no repair was required, is dishonest. It may be legal, but they will never receive my business again.

From the owner: Used and reconditioned appliances for sale; 24 hour emergency appliance repair. All makes and…read moremodels. Surge protection and warranty plans. Maintenance. Gas. Large parts inventory.

Serviced my 5 year old Maytag dryer (loud screeching sound). Sounds like new! Happy with work!…read more Much thanks!

Well myself & my brother is trying to be patient with the owner, who is the sole repair person who…read morehas come back to our house I think going on 6 times. He said when my fridge temp increases to call him so he can shoot more free-on in it. Most of the time his diagnosis took time. Now he tells us the part was defective-omg!! So far over $2,500.00 and he says, Well at least I am not charging you a service charge. I have to let him finish the job that he started but if I were to need another service on any of our appliances, I would go somewhere else. The guy has an attitude, his secretary Laurie is very nice and has apologized many times for this ongoing problem that Mike has not fixed & will probably not be fixed until late September!!!!!!!!!!!!!!!!!!!!!!! I just shake my head and wonder if Mike watches You-Tube videos on "how to repair appliances".

It's hard to find a reliable appliance service company these days and I was thrilled to find them…read more We have had really great service from this local resource. Thank you!

Had a very nice technician come to the house to checkout problem with washing machine, the fee for…read morethat visit was $229.99. Was told by two different people that I could use that fee toward a new machine if I purchased it within 30 days. The repair didn't work so we decided to buy a new one. Looked on their website to see what was available and in stock. Got to the store and was met by salesman right off. We told him what we wanted and he showed us the machine with a $777 price tag. We mentioned on line the same machine was $649, the first shyster move!!! He said I'll be right back, and said we were correct. We then said we'd like to buy and put the $229.99 towards the purchase, his response was our policy is only $50 can be used for purchase! Second shyster move! We stated that the employees need to be more educated on the policies, we got a blank stare and then walked out. After telling this to many people , we heard similar and more horror stories from this store, not recommended by many from what the word around town is!!