Above and beyond the call for service. Our Viking built in refrigerator freezer went on us and with…read more48 hours we were back up and running thanks to Matt at Best Kitchens. Not only did he replace the condenser fan that was the issue but cleaned the entire interior that caused the fan to fail. He was also able to replace our leaking ice maker all for a very reasonable price. When is comes to Viking appliance repair there is no one that can compete. Professional, courteous, and knowledgeable.

We have had their Tech out a few times for minor repairs. The Techs name is Matt. He is great and…read morewas very easy to talk with and super accommodating when at our home. Our problem is with the company "Best Kitchens" and the female that does the scheduling etc. She (I will leave unnamed) is so rude. On all contacts with her as I've said was several times, she seemed bothered to help us..... But were very easy going and didn't want to rock the boat after all everyone is different. On my last contact to make an appointment for oven repair she was beyond rude, I asked if i could speak to someone else or Matt directly. My words were this "your just an unpleasant person". She then hung up on me. Tried calling back with no luck. Several friends in the area have used them and had the same thoughts on their customer service. My advice is if you can't get to Matt directly then move on, plenty of other companies that show more respect to their customers. Just contact Viking direct and they will find another company for you as they did for us (and they agreed that this company doesn't have a great track record)

Our dryer kicked the bucket and we ordered a new one from Sears. When I heard Bills Appliance would…read moredo install I was almost going to buy from someone else. I read some reviews and spoke to a women when the dryer first failed who was not so friendly. Two guys came out when they said they would. They where very professional, friendly and to the point. My old dryer was removed, new one installed. They cleaned up and was gone. Bill if you read this, I strongly recommend you hire more like these two as they represented your company very well.

I would not recommend this company at all. Their customer service is poor; you call and the admins…read moredon't have a clue what they are saying. You talk to one then the other and you get two different responses and versions. Paid $35 to get an estimate to install a dishwasher (mind you their estimate is to come and see if you have pipes and electric already). So basically, they come and hook up the hoses and the electric (and you need to charge $35 dollars to come see that?). Told them that I did not have pipes way in advance. I asked for my $35 back. They refused and got a rude call from the owner.

Brought my vac in to have the plug replaced. I was told a replacement plug won't last as long as…read moregetting the cord replaced. He showed me a plug and described it as not as good as the one That came with my vac. I told him ok. Got it back, went to use it, same yellow cord but different prongs/plug on it. I called and he said he put on a new cord. I told him it's not a brand new cord, it's the same one but different plug. I know my vacuum! It was the same cord, NOT brand new! He said again that he put on a new cord. I was charged $70 instead of the $30 for a plug replacement. I won't go back. Now called Portsmouth Vacuum company

Bought my Miele here 13 years ago and have had nothing but great experiences with this shop! I've…read moreneeded only minimal maintenance done (cleaning the power nozzle) and it has been fast and reasonably priced. I'll be ready to buy another vacuum soon (not to replace...my first is still amazing...just want a stick-type for my first floor wood floors) and when I do I know where I'll shop! Thank you for doing what you do!

I was extremely stressed when i called appliance advantage after spending the previous night at the…read morelaundromat with my 2 and 4 year old, my husband had tried to fix our washing machine with good intentions but failed. Gary came out same day and arrived on time. After reading about potential repairs on google I was scared i would be without a washer for even longer and be visiting the laundromat again. He diagnosed and fixed the problem with my washer for just the service call fee and I was able to carry on with my life free of future laundromat visits!

Please DON'T BUY from this place. Our brand new GE fridge started creating frost in the freezer…read morealmost immediately. They wouldn't come out, saying that we needed to contact GE because it was under warranty. GE gave us a name of someone 50 miles away who refused to come here. Called back Appliance Adantage saying we were desperate for help. NO, wouldn't come. This is TERRIBLE service for a company that purports to provide good help. Oh, and they lied to me about getting a rebate on an appliance bought 2 years ago. I'm done with this place.

I had an issue with my washing machine, dried doing the diagnostic myself…read more. Lol Anyway after a lot of time reading what I found online from the QR scanner I knew I needed a real professional. Lew was great and his price was fair. I will most assuredly use this service again.

Lew is Excellent! A++ He fixed our oven ignitor but in additon, he fixed the door to the oven…read more(that wouldn't close - caused by Best Buy's faulty installation team). He also made sure the oven wasn't leaking (and it was!). He fixed that as well. I highly recommend him and think he is terrific! Thanks Lew!

My washer/dryer unit in my home in York had broken due to renters overloading the dryer. Other…read moreappliance companies told me it would be October before I could see them. I opted to replace my washer and after talking to them Friday the 2nd, they were here on Tuesday the 6th to remove the old unit and replace it with a new one. Rob and Matt were exceptional! On time, professional, not one scratch on a wall, in very tight conditions. I'd recommend them to anyone looking for top notch service and installation.

It's hard to find a reliable appliance service company these days and I was thrilled to find them…read more We have had really great service from this local resource. Thank you!

We have used Dryer Vent Wizard multiple times over the years to clean our dryer vent, both in our…read moreold home in Westford and now in Ayer. The technicians have consistently arrived within the timeframe as promised, and all have been very knowledgeable and professional. We highly Dryer Vent Wizard of Middlesex-Essex for their consistent service at a reasonable price.

Mike came today to clean my dryer vent and uncovered a problem that needed to be dealt with ASAP…read more He thoroughly explained what was needed and was able to do the work right then. He was professional as well as friendly and left my laundry room cleaner than it was before he got there! I thought the price charged for the work done was very fair!