I recently visited Brown & Co for an appraisal of my original wedding ring as it had been quite…read moresome time since my last one. Scheduling was easy - I called and spoke with Nisha who was helpful in explaining the process, pricing and availability. When I arrived, I was greeted and directed to Nisha. She was friendly, professional and took time to review my jewelry documentation and carefully inspect my jewelry while completed a short form She clearly explained the appraisal process, which made everything feel straightforward and stress-free. As a nice touch, Nisha also offered to clean my ring after the inspection. I received my appraisal via email withing the promised 7-10 business days. Overall the experience was smooth, efficient and pleasant. I would recommend Brown & Co for appraisal services.

I was looking for some David Yurman items and noticed that this location comes up in an Apples Maps…read moresearch. I called the place and they told me that they were a David Yurman Boutique and that they keep more inventory than the David Yurman store in Buckhead. I visited the location shortly after to find that they do carry a lot of David Yurman inventory. However, they did not have the specific item I was looking for. They told me that the David Yurman store in Buckhead only carries items for men...well I knew that was not accurate as I have been shopping at the Buckhead location for 15 years. They also told me that they could check the Buckhead location for inventory. I thought that was odd and opted to go to the Buckhead location anyway. Once an associate came to help me, I had what I wanted in less than 60 seconds. I will try Brown & Company again as it is a large store. I think it helps to know what you are looking for and all your options when shopping anywhere.

Small space, knowledgeable staff. Had a watch adjusted. They were quick and reasonably priced.read more

First time going to this shop...will recommend to everyone!…read moreAlex and his wife are the most professional, personable jewelers in town.... They fixed multiple pieces for me while I waited...also offered to clean extra pieces I was wearing, even tightened every stone in my tennis bracelet at no charge after cleaning. They had multiple regular customers stopping in to pick up or drop off...they know everyone by name...it's so refreshing and rare these days to find people who take pride in the job they do and go the extra mile to make sure every customer is satisfied and will return...thank you!

Lee has taken care of me for close to 30 years now. Every time I visit him, he does the exact…read morething for me LOL MAGIC!!!!! A couple of weeks back, I called Lee and bought a cross and necklace from him, only I was home about 5 hours south of Atlanta. The whole staff took the time to send me pictures of the items, answer my questions, and shipped everything wrapped so well my wife knew I didn't do it. Lee and his staff have taken great care of me and my family, so much so that I send anything that needs repair to him, LOL, as I did today. He calls me, asks what the heck I did to the watch, ring, bracelet, I tell him, he laughs, and gets me back the item better than new.

Lee was extremely helpful and upfront about the cost to adjust my watch. Completed the job in no…read moretime, very knowledgeable and was very friendly.

Wow, I am so pleased to have found this business!…read more They were able to experterly service my Cartier watch in house, no hassle, no crazy upcharges. Battery and gasket replaced, cleaned for a fraction of Cartier or other jewelers costs. Highly recommend! Tucked away in a small strip mall, it is worth the drive for their honesty and experience.

I rarely leave reviews this long, but I genuinely feel people should be warned before bringing an…read moreexpensive watch here. I brought in a Rolex watch for service. From the beginning, the experience was frustrating, unprofessional, and honestly one of the worst customer service experiences I've had in a long time. The staff I dealt with, Shabana, was extremely rude and dismissive whenever I tried to ask reasonable questions about the repair process or pricing. The biggest issue was the pricing and lack of transparency. I was quoted OVER $3,000 to repair a watch worth around $8,000. When I asked for an itemized invoice, I still never received a proper professional breakdown showing actual labor costs, exact parts pricing, or clear justification for the amount being charged. The "estimate" was basically handwritten notes with vague descriptions like "overhaul x3," "gear set," "jewels," etc. What made this even more concerning was that I contacted official and other reputable watch service centers afterward and received estimates that were literally LESS THAN HALF of what this shop was charging. That alone should tell people something. The pricing also kept changing. That does not inspire confidence in the legitimacy of the pricing structure. I understand luxury watches are expensive to repair. I understand water damage can require additional work. I am NOT complaining because I expected a cheap repair. I'm complaining because the pricing felt extremely inflated and the business practices felt very questionable. To make matters worse, the polishing work was not even done properly and had 3 months for service but even they did not have the crystal to replace. For the amount being charged, I expected near-professional finishing quality, and it simply was not there. Every time I tried to calmly discuss the invoice, compare estimates, or ask for clarification, the conversation became defensive and hostile. Eventually I gave up trying to communicate because it felt impossible to have a normal customer conversation. Please be careful if you are bringing a high-end watch here. I'm sure many of the positive reviews may come from basic battery replacements, simple resizing, or standard low-cost repairs. But based on my experience, I would strongly discourage anyone from trusting this place with an expensive luxury watch repair unless you are prepared for: * extremely high pricing, * poor transparency, * aggressive communication, * and questionable value compared to authorized or reputable service centers. Do your research first. Get multiple estimates. Ask for a REAL itemized invoice before approving anything. And definitely compare with the manufacturer's official service center before leaving your watch here.

wonderful location, easy in and out been around for 25+ years I believe, very helpful. Will test…read moreand assess anything while you wait fixes and cleans some jewelry while you wait. Great at fixing watches and assessing coins and antique watches and jewelry.

I have had the benefit to do business on many occasions with the owner. His knowledge and…read moreexperience surpasses the newbies at the big name box stores. His commitment to quality and service is refreshing and matches the core values of solid work ethic. I highly recommend this business!

Hello everyone! I stopped by this place to tried to get an appraisal for a very expensive ring that…read morecost over $3k and the owner offered $20 or $30 dollars the most lol very crazy experience. The owner just weigh the ring and no further investigation about the high quality ring.

I needed a watch battery. Other jewelry stores needed me to leave the watch and pick it up later…read more They also charged more! Canton Jewelry was professional, fast and affordable.

I decided to give my fitness watch a rest and return to wearing my dressier watch. It needed a new…read morebattery and a quick internet search led me to Lorenza Jewelry. Mario helped me right away. He quoted me $20 up front for the battery. Less than five minutes later my watch was running again and I was out the door. I was impressed and grateful - this was such a hassle-free experience. Lorenza is located in the Kroger shopping center near Great Clips. I highly recommend!

He resized my ring beautifully and at a very reasonable cost! I'll be using him for any jewelry…read moreissues.

Need a quick sizing of my new watch bracelet and they did a great job quickly and very reasonably…read morepriced

I went in with 125 plus troy ounces of sterling misc flatware to sell! The owner sorted each piece…read moreout to confirm whether or not it was .925 sterling! He did find a few pieces that were .70 wt. sterling ! I had researched the melt value that morning and knew approximately what I should have been offered ! What a JOKE OF AN OFFER!!!! Not even a third of the melt down value. Do not waste your time selling sterling of any type unless you want to get ripped off!!! Left their and went to a Buyer in Chamblee and was offered 75% of the silver market melt down value at the time!