Very good spot. Owner is super honest and helpful when it comes to any selection you are trying to…read moremake!

What a great store it's palatial in there and the selection is so good we had very he pod…read morepersonal service and he helped us pick out the prettiest ring for our anniversary very fair and friendly

This is my go to for any watch repair. These guys are quick, reasonable pricing and amazing…read morecustomer service. I've brought everything from my timex to my high-end watches. Highly recommend.

I am a watch collector, I recently went to the mall of Ga to price a watch battery replacement,…read morethey wanted $35 . No thank you. This place is much more affordable ( $12)

Not the cheapest but they do service all kinds of things…read more I had a couple of old Invicta watches that my son wanted to wear. You know the old really big and bulky flashy watches. But none of them had run in years. Fast-fix took care of that and cleaned them up to look almost new! They also fixed a clasp on a necklace that had broke. They managed all of this in about 2 hours. I did feel that the cost was a bit on the high side but the work was done very well and like the name it was fast. I didn't have to wait days heck barely hours... and I was very happy with the work the gentleman did.

This is my go to place for my jewelry repair needs. I think I go once every few years, and it's…read morealways the same nice guy working there. The last time I went was last week, and it was the same convenient, quick, reasonable priced, same-day service as in the past. I had stones that fell out and needed to be reset, and clasps that broke off. They're located in the food court, so I killed time by grabbing some lunch. All items were done in the promised time.

wonderful location, easy in and out been around for 25+ years I believe, very helpful. Will test…read moreand assess anything while you wait fixes and cleans some jewelry while you wait. Great at fixing watches and assessing coins and antique watches and jewelry.

Very friendly. Took care of my watch the price was very reasonable. Highly recommend this business.read more

I recently visited Brown & Co for an appraisal of my original wedding ring as it had been quite…read moresome time since my last one. Scheduling was easy - I called and spoke with Nisha who was helpful in explaining the process, pricing and availability. When I arrived, I was greeted and directed to Nisha. She was friendly, professional and took time to review my jewelry documentation and carefully inspect my jewelry while completed a short form She clearly explained the appraisal process, which made everything feel straightforward and stress-free. As a nice touch, Nisha also offered to clean my ring after the inspection. I received my appraisal via email withing the promised 7-10 business days. Overall the experience was smooth, efficient and pleasant. I would recommend Brown & Co for appraisal services.

I was looking for some David Yurman items and noticed that this location comes up in an Apples Maps…read moresearch. I called the place and they told me that they were a David Yurman Boutique and that they keep more inventory than the David Yurman store in Buckhead. I visited the location shortly after to find that they do carry a lot of David Yurman inventory. However, they did not have the specific item I was looking for. They told me that the David Yurman store in Buckhead only carries items for men...well I knew that was not accurate as I have been shopping at the Buckhead location for 15 years. They also told me that they could check the Buckhead location for inventory. I thought that was odd and opted to go to the Buckhead location anyway. Once an associate came to help me, I had what I wanted in less than 60 seconds. I will try Brown & Company again as it is a large store. I think it helps to know what you are looking for and all your options when shopping anywhere.

Wonderful to work with a clock repair business that comes to you, does the job right, and is…read morereasonably priced.

What an amazing shop and owner! I brought in my antique mantle clock that was no longer working…read more Cornell, the owner was very knowledgeable, advising me of the clock's origin, the malfunction and what it would take to repair it. The clock now works perfectly and is happily chiming every hour to our enjoyment. I have recommended him to my friends and have brought him our antique pocket watches to repair. I trust him with our valuable antiques and highly recommend him to everyone!

i have had multiple positive experiences here. Perhaps the building needs some work, but the people…read moreand the service make up for it. Family oriented for sure i have only used them for servicing my watches, but that being a low margin service, i feel confident recommending them .

Amazing, friendly staff, repairs instant--on-site!! GREAT selection. Off the beaten path, but worth…read morechecking out!

I'm a vintage collector and had been burned by two watchmakers in ATL before finding Its About Time…read morein Johns Creek. They are highly skilled and honest. I travel 45 minutes, passing many other watchsmiths to go see them. HIGHLY RECOMMENDED

I rarely leave reviews this long, but I genuinely feel people should be warned before bringing an…read moreexpensive watch here. I brought in a Rolex watch for service. From the beginning, the experience was frustrating, unprofessional, and honestly one of the worst customer service experiences I've had in a long time. The staff I dealt with, Shabana, was extremely rude and dismissive whenever I tried to ask reasonable questions about the repair process or pricing. The biggest issue was the pricing and lack of transparency. I was quoted OVER $3,000 to repair a watch worth around $8,000. When I asked for an itemized invoice, I still never received a proper professional breakdown showing actual labor costs, exact parts pricing, or clear justification for the amount being charged. The "estimate" was basically handwritten notes with vague descriptions like "overhaul x3," "gear set," "jewels," etc. What made this even more concerning was that I contacted official and other reputable watch service centers afterward and received estimates that were literally LESS THAN HALF of what this shop was charging. That alone should tell people something. The pricing also kept changing. That does not inspire confidence in the legitimacy of the pricing structure. I understand luxury watches are expensive to repair. I understand water damage can require additional work. I am NOT complaining because I expected a cheap repair. I'm complaining because the pricing felt extremely inflated and the business practices felt very questionable. To make matters worse, the polishing work was not even done properly and had 3 months for service but even they did not have the crystal to replace. For the amount being charged, I expected near-professional finishing quality, and it simply was not there. Every time I tried to calmly discuss the invoice, compare estimates, or ask for clarification, the conversation became defensive and hostile. Eventually I gave up trying to communicate because it felt impossible to have a normal customer conversation. Please be careful if you are bringing a high-end watch here. I'm sure many of the positive reviews may come from basic battery replacements, simple resizing, or standard low-cost repairs. But based on my experience, I would strongly discourage anyone from trusting this place with an expensive luxury watch repair unless you are prepared for: * extremely high pricing, * poor transparency, * aggressive communication, * and questionable value compared to authorized or reputable service centers. Do your research first. Get multiple estimates. Ask for a REAL itemized invoice before approving anything. And definitely compare with the manufacturer's official service center before leaving your watch here.

Lee has taken care of me for close to 30 years now. Every time I visit him, he does the exact…read morething for me LOL MAGIC!!!!! A couple of weeks back, I called Lee and bought a cross and necklace from him, only I was home about 5 hours south of Atlanta. The whole staff took the time to send me pictures of the items, answer my questions, and shipped everything wrapped so well my wife knew I didn't do it. Lee and his staff have taken great care of me and my family, so much so that I send anything that needs repair to him, LOL, as I did today. He calls me, asks what the heck I did to the watch, ring, bracelet, I tell him, he laughs, and gets me back the item better than new.

Lee was extremely helpful and upfront about the cost to adjust my watch. Completed the job in no…read moretime, very knowledgeable and was very friendly.