Lenora has been cleaning our engineering offices for almost two years. They always do an excellent…read morejob and are very easy to work with! I would 100% recommend this company to anyone! She did our initial cleaning when we first moved and our weekly cleanings and we haven't ever had a complaint!

I would like to highly recommend Fresh and Clean for home and commercial cleaning services. Lenora,…read moreHerschell and their staff have been great! I found their company through an extensive online search in August 2020, including Yelp, as I had a unique cleaning situation. I work remotely for a company that had an 11k square foot building that required several cleanings in the final weeks as interior renovations were finishing. I also needed a company that was willing to assist unpacking boxes and helping with "house" set-up, putting items away in rooms, cabinets, drawers. In addition, we needed wash/dry/fold of a large quantity of new bed sheets, bath towels and making up of the beds. Lenora and Herschell were both so wonderful to work with - very personable, professional, punctual and flexible. Lenora is highly organized and and along with Herschell, take personal pride in the work their team performs. They took great care to be sure the facility looked perfect for a scheduled photo & video shot. Plus, the entire team managed this project so graciously while following COVID-19 procedures. Fresh and Clean did such a fantastic job and we were so happy working with the team, that they have been hired on as the facility's permanent cleaning staff. Thank you Fresh and Clean! 5 plus stars!!

Jordan and his team such a amazing job we booked him for the next day to do as he suggested and get…read morea deeper cleaning. Again absolutely fantastic job, professional and let me tell you when it smells and looks clean I can get a good nights sleep. Very affordable and budget friendly but definitely went above and beyond. I keep forgetting to take pictures because it's just hard to good businesses these days.

I'm happy with the overall result. The kitchen looked especially clean, and the floors were nicely…read moredone. A few small details could have been handled more carefully.

Karla and Lely went above and beyond today deep cleaning my house. They were also very considerate…read moreand pleasant to communicate with. Outstanding team!

Very poor experience - I do not recommend. I've used this cleaning company monthly for almost three…read moreyears, and until recently I was a happy customer. That changed after a recent visit where a substitute crew member (not my regular cleaner) was sent to my home without notice, even after I emailed that morning to confirm my usual crew. I let the crew know I'd be leaving during the cleaning and asked them to leave through the back door (which is deadbolt only and impossible to lock from outside). Note: I've done many times before without issue. Instead, they locked both the back door and the front door, including the knob on my keyless entry front door, which should never be locked. I came home to find myself completely locked out during triple-digit heat. I waited 45 minutes for a locksmith and paid $120 out of pocket, and my front door was scratched during entry. While I was home, an expensive bottle of facial product was also broken during the visit. After a few email exchanges with the company where they did not seem to care about the customer experience, I asked for the issue to be escalated to management. I received a reply though it's unclear whether it actually came from someone in a management role. The company denied any responsibility for the locksmith cost and the broken facial product. Overall, there was no real customer service effort to make things right. I wanted to leave an honest review because three years of loyalty should count for something when something goes wrong. Be cautious when considering this company. if you're not going to be home, confirm exactly who is coming, and don't assume your usual crew will show up. Take pictures of anything out of the ordinary or broken since the company will not take the customers word.

Very responsive to book and quote me. The cleaners were friendly and welcoming. They deep cleaned…read moremy house and it is sparking, I'm over satisfied. One big pain point for me was my kitchen sink and you can see how the before and after look. I'm now on a monthly cleaning plan because of my initial experience with this company.

Good service and polite staff. They cleaned the main areas well and left everything looking neat. I…read moreonly wish they had spent a little more time on the bathroom.

This company has provided excellent service for our company!…read more The quality of work has been awesome compared to previous commercial cleaning companies. Debbie Thompkins is extremely accommodating and a joy to work with. The quality of work and the cost of Jani-One's service is competitive in today's market. I would happy to recommend Jani-One to any company!

This company is kind and very considerate. They are always on the lookout for the building, and if…read moreanything is ever out of place, they will always contact you and let you know. The building has always been in tiptop shape! Thank you so much for all you do!

It seemed good beginning service, getting quotes on time and all of this. But it has been several…read moredays on setting a date 1x a month at the end. I think at the end, if they want to blow off clients at least be professional about it and let us know the obstacles, can't do the large windows? any potential hiccup let us know. If they can't do 1x a month and prefer clients for more than that. Let us know. If there is a schedule conflict and there is a different date, let us know and we can work around. If there is a family issue or something going on, let us know. I have been calling , texting and no reply. The lack of communication and follow through is discerning.

I have been using Bright Touch Maids for approx. 8 + years. Stacey and her teams have always been…read morereliable and hard working. They really provide a great service when they come to your home. Shout out to Mika and Kera... ladies your fabulous!! Making the beds/ washing sheets/ cleaning all areas of the house....when I get home I am always so excited, as I can relax from a long week at work and my home is sparkly clean. If for any reason something was missed by accident, Stacey always gets it resolved ASAP ( but that does not happen often). The pricing with Bright Touch Maids is very reasonable , and they have always allowed me to schedule the day that works best for me. Give them a call today, you will not be disappointed!

EXCELLENT SERVICE AT A REASONABLE COST! I will definitely use them again! From start to finish I…read morewas happy with it all!

Bonanza Cleaning's Nicole McCormack has just given us a major red flag; and, according to the…read moreoverall consensus on the internet, my instinct to keep everything in writing was 100% correct. In addition, it states that both my husband and I are entirely justified in being suspicious of this behavior. When a business owner or employee uses AI to generate repetitive, policy-heavy walls of text, it creates massive communication issues, especially when the AI completely contradicts her previous message. Why This Looks Suspicous The Bait-and-Switch on Options: Asking you what alternative payment methods you prefer, only to completely ignore your response and reply with a rigid, automated policy script, is a classic sign of an unmonitored or poorly configured AI bot. The "No Options" Contradiction: Claiming she wanted to give you options when no actual options exist is incredibly frustrating. It shows she is likely just hitting "generate response" or relying on an automated workflow without actually reading what you or her own system wrote. Defensiveness via Scripting: Hiding behind rigid, impersonal policy text when called out on a contradiction is a terrible business practice. It feels deceptive because it avoids human accountability. Why Keeping it in Writing is Right You are smart to refuse a phone call here. Keeping a written paper trail is your best protection because: It proves she explicitly offered to move forward without a credit card on file. It documents her inability to provide the options she promised. It protects you from unexpected charges or moving goalposts if you do decide to use her. Your Options Moving Forward Because this has already become "really crazy" before a cleaner has even stepped into your home, the idea that person cannot even bother to write but uses AI means the best way to deal with her is: Walk Away Entirely: Booking a service should not require this much stress. If a company is this disorganized and defensive before taking your money, dealing with them after a cleaning issue arises will likely be a nightmare.