i popped in briefly to see if they had something I was looking for. They didn't but my needs were…read morespecific and unusual so no minus stars for that. I've been on the prowl for this item for a while so... Nice folks there and I gather some or all of the staff is family. The quality of the furniture on display looked to be good and certainly stylish. This is not one of those high-end crazy expensive places where only the elite shop. What I saw is the sort of furniture that would fit nicely in any average middle class or young couple's place. Nice. Sturdy. Affordable. just the sort of store I would be patronizing. They are in a very easy to get to area right at 217 and hwy 99. North side of 99 just west of 217.

We traveled from Boring to Tigard to look at bedroom furniture for our home at Broadway furniture…read more We arrived and parked in the parking lot. BOTH disabled parking spots (we have a permit) were blocked by a food truck. We were able to maneuver to get in with a wheelchair and let the salesperson know it was probably not legal to allow disabled parking spots near the door to be blocked. Reese, the salesperson said he understood and that it would be moved. We looked at bedroom furniture sets and discovered the custom made furniture that can be painted any color a customer chooses according to Reese. We liked the look but had one more store to look at before making a decision. After looking elsewhere we called Reese later that day (his phone # was now in our contacts as we were very serious about making a purchase) and spoke with him on the phone about the custom furniture. He sent us some photos of the different pieces. My wife replied by text and asked for more information....NOTHING! She texted him again and asked for more information....NOTHING! No text, no call....NOTHING! Two days later, we texted Reese and asked him to have the owner, Trent, call us. NO call. The next day, I called, got voicemail and asked Trent to call me that I had a concern I wanted to discuss. NON return call! It appears when you are at Broadway Furniture they pay attention to you, attempt to sell you furniture and are very responsive. IF you try to contact them for more information, to ask a question, or file a complaint, they ghost you and don't seem to care about you as a potential customer. Following the bad experience with Broadway Furniture, we called NW Furniture Mfg., the company that Reese had showed us their high quality furniture that we wanted to buy. NW Furniture Mfg. gave us the names of two other stores that can order custom furniture in the Portland area. We contacted one of those furniture stores, were encouraged by the salespersons professionalism and so we drove to that store. We looked at custom pieces and placed an order for a $10,000.00 bedroom set!!! (see receipt) Hopefully, next time someone asks for additional information on a product, Broadway Furniture will respond to the customer and save the sale and their reputation. Or maybe better yet, find another store who will treat you as a valued customer!

EDIT: Key Home Furnishings has now picked up this custom, "non-refundable" recliner purchased last…read moreOctober and refunded my full purchase price. I've updated my rating of the store. I won't be back, but glad they finally listened. Buyer beware, please! I am sorry to have to detail a customer service nightmare unfolding. This store appears to be a great place, with helpful associates and a decent selection. My experience has proven that after you've made your purchase, if there are problems, you won't be treated fairly or with respect as a customer. I have many years' experience in the past as a co-owner of a respected upholstery cleaning company and I am familiar with upholstery construction and how various fabrics hold up over time. I bought a Flexsteel recliner in August 2025 after many hours of consideration for the brand choice and especially the fabric. My sales rep seemed helpful and kind as I asked about the most durable fabric I could choose. I settled on my choice after that discussion and was told I'd made a good choice for my concern of durability. He had also mentioned in passing that some fabrics in the past from Flexsteel hadn't been durable enough and had been pulled from the lineup. I was told these recliners will last 30 years. The recliner arrived in October. Shortly after, I started seeing significant issues. 1) The chair squeaks and groans loudly when returning to a seated position; 2) the fabric started pilling heavily after only a few weeks in my home; 3) the batting is insufficient--this was confirmed by their 3rd-party repair service man who inspected the recliner in my home; 4) the interior of the piece reveals very shoddy workmanship, with stuffing coming out of unfinished seams, missing staples and lining fabric not attached where it should have been; 5) the right armrest fabric is noticeably crooked and their customer service rep insisted I try to work the fabric into place myself, which is impossible to do--I've tried. The repair man did not have tools when he entered my home and I thought he was there to assess, not actually do the repairs. He agreed there was insufficient batting in the recliner. I told him that if they are going to insist that I use a pill shaver to remove the pills every couple of weeks for the duration of owning this piece, and if I would have to accept the extra piece of 3rd-party batting he said he could stuff into the back rest (with nothing to be done, apparently, for the seat and footrest) I was not interested in keeping it and would ask for a refund of my purchase price. This recliner has failed the most basic of standards for a piece of any quality. I could have spent at least 6 times less on a disposable piece of furniture from Costco instead. Worst, I was now told by Barbara in customer service at Key Home that I have refused the rep's help and that therefore my warranty case is closed. I am now looking at taking this issue and my many photos (with metadata) and documentation to small claims court. I recommend, of course, that you shop elsewhere.

Recently posted a one star review because of recliner being back ordered 2 months…read more However Jay, the sales director called to make it right and offered a credit towards my recliner, or choice to cancel. I took the credit because I didn't want to start the shopping experience again.

RECORD IF YOU GO IN! The worst home goods location by far. Upon entering the store I began in the…read morefood section. The employee stocking the area came less than an inch away from touching me four repeated times. I think moved across the store to the towel section where two employees loudly blocked my exit from the aisle. I then saw the employee that I had moved away from. Then I moved to the art section where the man who I believe must of been the manager was lingering. I then moved to the blanket/throw section, I left my cart at the end of the row, to which a different employee moved my cart out into the aisle and left it. I shopped some more and encountered more employees. At check out the cashier stopped once she was almost done and told me that she needed to rescan my entire transaction. She then did not hand me my receipt at the end to which I had to take it. She then proceeded to shout all the way to the end of the checkout row to where she was. At the end of the checkout stand, as I went towards the door, two employees were blocking the exit. They were having a discussion with one of their friends at the exit. This is the most uncomfortable shopping experience I have had at a store. I felt incredibly uncomfortable and that due to the employees, I was unable to shop peacefully. They were highly unprof

The BEST HomeGoods I ever been too! Their selection is great but I never been to any retails store…read morethat provides such a great customer service like them. This gentlemen offered me to grab a cart, then he also offended to put it away as I walked out from store. I will definitely come back to the location!

We had an excellent experience with Paulson's. We were relatively indecisive and John Stone was…read morevery helpful and knowledgeable. He was able to help guide us to choose the right carpet plus he was easy to work with and patient. We absolutely love our carpet, it's perfect for the room!

I had a great experience at Paulson's when looking for flooring for my parents house. John Stone…read morewas friendly, and very helpful in finding flooring for a really good price. I am so appreciative of his great customer service and helpful attitude. Looking forward to reaching out to him again when it is time to do my own house! THANK YOU

Dave brings more than thirty years of industry experience to the table. We were truly impressed by…read morehis expertise and the variety of rugs he offered. He asked insightful questions that guided us in making our selection. Thanks to his assistance, we found the perfect rug for our living room. Additionally, I appreciate that Rubicon Rugs is involved in a global initiative to eliminate child labor in the industry. We wholeheartedly recommend them and will definitely choose them for our future rug purchases.

I had two Persian rugs cleaned. Dave was friendly and extremely knowledgeable about my rugs. They…read morenow look new and beautiful. I will definitely recommend to family and friends.

These guys make good use of their space. Nothing is overcrowded & shelves also aren't bare. Very…read morenice selection of "home goods" ranging from bathroom & kitchen to pets & holiday decor. Prices are reasonable & service is friendly!

The only two feelings I have when I come to this Homegoods is either Pure Joy or straight up…read moreOverwhelm. Its just either of those because Inspite of the total chaos that happens here ,I have always been able to either find something I came looking for or scored a great deal on something else. From glassware to towels to cute cushions and candles the prices are hard to beat. Lots and lots of great things to sort from and the staff is friendly .

I don't think there's a better carpet cleaning company in Portland…read more They arrived on time and used keen eyes and top notch equipment to treat the carpet to the best ever cleaning it's ever had. The blood stains from a dramatic accident are totally gone. A cheaper company wasn't the goal. John is simply the best. Stop shopping.

Used for upholstery revitalization. Well-earned 5 stars…read more Communication: Responsive via text when we started the process. They were able to quote me via some pictures I sent, and got everything scheduled same day. The techs showed up to the house to pick up when they said they were going to. Multiple points of conversation during the cleaning process as well, to confirm they received the chairs, reviewed them, confirmed they could clean them, and that the price would be what we discussed. Timeliness: Got our chairs back to us a week earlier than we had discussed. Quality of work: Chairs look brand new; picked up and delivered with care. Price: not the least expensive option we saw but given the reviews and communication we received from the start, we knew it would not be money wasted. I did not think their pricing was unreasonable. Every single employee I spoke with was courteous and helpful. A top tier professionally run company from my experience. Will be using them for other needs in the future.