Unconscionable!
We had the absolute worst experience with ATI this past year. They damaged our refrigerator titanium doors by moving it without taking off the handles or doors as we recommended (when it was brand new and moved into our house, the movers measured our doorway and there was no way it could be moved in without taking off the doors- pure physics) and as a result there are multiple dents in the front and back. They wrapped a strap around the middle and used brute force to move it and you can see the crease from the strap. Additionally even though we have photos, and we offered for them to come out and take measurements so they could see there was no way to move the refrigerator without taking off the doors, they declined. They padded the top of the refrigerator when they moved it, not the sides. This is a $3000.00 refrigerator that other than when it was moved in when it was brand new, was never moved. They also lost one of our boxes. Unfortunately it was a box of mugs and some of those mugs were mugs given to us from family over the years with photos on them. Irreplaceable really and sentimental. The lost pottery barn mugs are no longer being made in that color or style and similar style are $12-$24/per mug depending. This occurred in November. Jeffrey Walker - the Regional Director, came in to the picture months and months after we requested damage control, and he tried to tell us it was wear and tear on our refrigerator?! Seriously? He offered us $300 initially to go away from his own credit card and then after we said that doesn't even pay for one door, he talked to his company and offered us $500 with a gag order. We had photos, numerous email communications, phone calls and a clear paper trail of a simple request to replace our refrigerator doors and replace the cost of our mugs- though they could not replace the sentimental photo mugs. Better yet, find the missing box. After 10 months of blood, sweat, time and absolute tears, we declined the "gag order money," and decided it best to write a yelp review and let other's know of this business, their unethical practices and how the regional director approached us. We have all the emails- many which are conflictual to what was said an email prior. Please beware! read more