I went to ATI in Rehoboth Beach this Tuesday and provided my doctor's order for therapy and insurance info. The receptionist told me she would get back to me the next day regarding coverage and options for beginning of the therapy. Three days later, I received a message stating that ATI now had that information and to call her or to speak to someone else in the office. I phoned ATI at RB that same day (Friday). I was told that the woman was not there and no one else could help me. I explained that I was told by her that if she was not there someone else could confirm the information. The receptionist I spoke to on Friday then agreed to try to find the information I was put on hold. After a few minutes, she returned stating she could not locate the information. I explained to her that the message clearly stated that the information was in her office and was not dependent on me speaking to the original person who would now not be back until the following Monday. I was again put on hold; after several more minutes, she informed me that she had spoken to someone in the office that has the clearance information from the insurance company BUT before she would provide that information to me (my co-pay and # of authorized visits) that she did not appreciate the coarseness of my voice. Given that had I listened to her the first time I would not even been able to find the information for another 3 days, I told this woman that if that is how API treats prospective new clients, that I wanted nothing to do with it--and that I would go elsewhere. I have since told others about my experience, warning them to think twice about going to API. I will NEVER use your services! read more
