This place is the best. The people who work here are there because they care about you and helping…read moreyou recover in all aspects of health THIS IS THE BEST

"Chicago-based Shirley Ryan AbilityLab is the top-ranked rehabilitation hospital in the U.S.,…read moreaccording to U.S. News and World Report's 2025-2026 ranking, published July 29." I'm not sure what parameters U.S. News and World Report used to arrive at their ranking. My stay at Shirley Ryan was not what I expected. It was frequently unpleasant and very stressful. I knew that their physical therapy and occupational therapy staff were supposed to be top-notch, and they are. It's the support staff services (nurses, techs) that can be dramatically improved. I was at Shirley Ryan approximately 1 month after spending 3 months at Northwestern Memorial Hospital. I frequently encountered rude and sometimes incompetent/untrained nurses and techs. I did not always get the same staff assigned, so I experienced several nurses and techs. Sadly, I rarely had staff assigned who did a great job and truly seemed to care about my recovery. The others appeared to see me as just a task they had to complete as part of their job, which they did not seem to like. My daily housekeeping staff was more pleasant than many of my nurse/tech caregivers. I'll refrain from naming those I consider the worst of the bunch. Just keep in mind that you'll likely encounter inconsistent and poor care from some of the Shirley Ryan nurses and techs. If so, don't hesitate to speak up to management (Charge Nurse, etc.) should you experience inadequate care.

Dont be fooled by the location and scenery they have roaches. They ignored the patients. Take their…read morecall light so they can't call for help. Patients complain of neglect, being hungry, some even complained about CNA's putting their hands on them. DO NOT SEND YOUR LOVE ONES THERE.

It's a challenge to describe all the failures of this institution…read more One would presume that physical therapy can be obtained from several facilities. That feature should not lead to WBGC. A friend was confined for a number of weeks. He needed assistance to get to the restroom or use the bedpan. At night, the message light was practically meaningless. Having an urgent need, a response might come hours later. On occasion, an aide would say they were taking a break and walk away from the request for assistance. There was no valuable input (diagnosis) from doctors. Requests for information were ignored. On one occasion, visiting, I saw an employee wearing a hoodie. It's script? IDK - IDC - IDGF. Truth in advertising?

Thersa Shaw is one of the most amazing employees that I have ever seen. I brought my grandmother…read morethere at the age of 95, needless to say it was quite a transition. I was worried about her and tried to visit her everyday. After she met Thersa my mind was at ease. They instantly clicked and became so close that Theresa became her new granddaughter. Anyone could feel safe and at ease with Theresa. She is the kindest. most selfless, and caring person that I have ever know and I've met some great people. Please recognize her as one of the best employees ever! Thank you Cydney Kirksey

Dr Hanauer and Ellen are the best. Dr Hanauer is world renown, and we are so blessed to have him…read moretreat my daughters Crohn's disease ! We travel to Chicago strictly for the care of Dr Hanauer because of the many GI specialist we have tried all across the country (and internationally), no other treatment plan works as well as that of Dr Hanauer. NM Hospital houses many super knowledgeable specialist, but anyone dependent on a service animal can tell you that many hospitals do nothing to help ease the complications and anxieties that come with being hospitalized with your service animal (the other Chicago hospital was unaware of ADA laws and refused to admit with the dog). For example, a Northwestern Patient Services Manager told me I would have to pay for this extremely high priced company to come walk the dog (her idea of support was to give me a paper with numbers of dog services - no help at all), but she never even mentioned the hospitals in-house dog walking volunteers!!! However, Ms LaKisha of Northwestern Memorial has alleviated this source of great fear and anxiety by volunteering to coordinate volunteer staff to come walk the dogs! Ms LaKisha of patient transportation is a legitimate ninja and master of transport services - including finding the time to genuinely care about patients AND service animals. If you have a service animal AND you require the best doctors in the country for ANY form of medical needs, this hospital is well worth the travel - just remember to directly call Patient Transport and ask for Ms LaKisha!!

Be careful and read any Clinical notes they may write. They criticize, make conclusions about how…read morethey see someone....Therapists say a patient has cognitive deficits ... are they a shrinks too????? First eval was nothing but a bunch of talking....therapist said we'll continue the evl the next time...THE NEXT TIME??????? how many eval does one need??? SAme with doctor....PLEASE PLEASE PLEAse read the clinical notes for accurancy as they are not and can give wrong personality traits...

BEWARE! Like many,…read moremany others... here is another billing problem: This place called me today asking for payment on a $900.00 bill from 2016!!! I used my insurance at the time and made multiple payments. The woman told me my insurance was not accepted and now I owe $900. RUN to somewhere else.

Just want to start off saying I have loved Athletico and the service providers that I've had there…read morein the past (specifically on Devon Ave) and I do have experience with PT in general. The first day I show up a couple mins early and the front desk person was pretty straightforward and explained that there was a 15 min grace period before the appointment is cancelled as they do have a tight schedule which I signed and agreed to. For the entire hour I was there, everyone up front was laughing having a laid back time which was distracting but like fine I let it slide. The next day I show up 6 mins behind schedule (still within the time frame) and the provider's whole demeanor changed. She didn't acknowledge me/say hello, claimed they run a tight ship (the front desk worker situation definitely didn't reflect that), and basically lectured me about how I was taking away our time and other patient's time. I had only met this person the day before and she was extremely hostile to me. I said that I didn't appreciate being talked to that way (just to her) and I don't think this is the best fit. She then took it upon herself to say she's holding me accountable because I hadn't been before and also said "it's not like other fields where time doesn't matter as much"? Not sure what she was implying but a simple "Hey, I noticed you came in at 7:06, can you call the front if you're running late?" Would have sufficed. Not a full lecture so everyone else could hear. Definitely don't recommend this place if you are a minority because they will talk to you like you are a child. And when I called to cancel the rest of the appointments, I asked if they needed DOB or name and I was met with "we have caller id". Very dehumanizing experience for simply stating I didn't think it was a fit, sorry for not wanting care from someone who was clearly very hostile towards me.

If you want no progression, no plan, and no recovery, go here. You'll need to come prepared to…read moreremind your PT what you did the previous weeks and then get passed around to the assistants for the rest of the appointment. After seeing TaShea once a week for 3 months and making ZERO progress, I started going to Dynamic Physical Therapy in River North and saw progress within 2 weeks. The attention, knowledge and understanding I received at Dynamic were night and day difference to what I received at Athletico. DO NOT GO here unless you want to be pushed through the system with people who do not care about you or your recovery.

On New Year's Eve in either 1962 or 1963, on the verge of suicide, my grandmother took her final…read moredrink. She was not even forty years old and had been addicted to alcohol since she was a kid. Alcoholics Anonymous members will say that a higher power intervenes when it's time to quit. My grandmother got her moment of clarity and began attending AA meetings at the Mustard Seed. She was one of their earliest members and kept going until Parkinson's Disease make her too unstable to continue (at this point she was only in her early 50s). But she got her life back. It's changed locations several times, but it continues to serve thousands of recovered addicts.

Thank you Ellen M. I may have known your Grandmother I was an attender in the Jimmy Hodges days,…read morethe place has a wonderful magnetism I remember when it was @ the Fire house on Wells st. Matt J sobernsaved ODAT March 19th 88 Thank you so much for posting

Had a great experience working with Eric Mills after tearing a ligament in my ankle. Going into it…read moreI felt like there was no way I'd fully recover, but with Eric's guidance & support I'm happy to say I'm back to full activity with no pain. At each appointment I received 1-on-1 attention with deep tissue work and guided strength training on their full array of gym equipment. Eric was able to answer any question I had leveraging his years of experience; a true professional through and through. Can't recommend him enough if you're needing to battle back from an injury!

I've had great progression in healing of my foot injuries at Flow Physical Therapy thanks to Eric…read moreMills, my therapists! Eric is very thorough in his approach to my care including explaining the diagnosis assessment, recovery plans and providing the best care to my injury. Eric is kind and attentive very smart and knowledgeable. I feel so much more at ease having Eric as my PT knowing that he's doing all that he can to help me recover from my injuries. I really like the app Eric uses that I can practice the therapy exercises from home, on my smart devices. It is a great aide in helping me Use proper form. I highly recommend Eric Mills and Flow. The location is convenient right off from the Brown line. The area appears to have good parking. Everybody at this facilityis kind and welcoming. The facility is always clean and neat. I am so glad I made the switch from Athletico to Flow; I am ecstatically pleased with the therapy, the therapist, and service at Flow.

Provides quality care for their clients. The whole staff and management are wonderful to work with,…read morecompassionate, and go above and beyond as caregivers.

Some of these people can't be bothered to cook, and my mother has lost so much weight! They lie and…read moresay she won't eat. Last night a home cooked meal was placed in front of my Mom while I was in her apartment, and my mother ate like she was starving!

As an addiction specialist and a former client, I 100 percent recommend the out patient services of…read moreHazelden Betty Ford in Streeterville. The location is a nice but large town home directly adjacent to Newberry Park & The staff first rate. They were a key part in my decision to devote my professional life to addiction counseling. I also recommend their hosted AA groups for added recovery support.

Hazelden helped me rebuild a life beyond anything I could have imagined. I'm still sober, nearly 7…read moreyears later, and my relationships, career, and health have been completely transformed...and it all began at Hazelden. It's an amazing place.