I placed an online order for pick up and to me, that means not having to wait in line to get my…read moreorder. Am I wrong? I guess I could be. Anyway, I wait to be recognized as there was only one person on the checkout and she did not address me at all. I looked around for someone else to see if they could grab my order and be on my way. To my relief there was a staff member working nearby. When I asked for assistance, she hesitated and I could tell she was about to tell me to stand in line. I had my id ready but she wanted the email that I was sent with a barcode. I told her I got a text it was ready...? I searched for an email as it took a minute, she asked for my id. At that moment I found my email, she scanned it and I was on my way. I try to consider reasons why the employees behave the way they do, and I suppose they wanted to get out on time and were doing their duties before they close, but I still think the priority should be the customer. That being said, I was happy to be able to place an online order and pick it up same day! I love the sales and being a cardholder has some nice advantages. I'd like to see more variety for toddler and boys clothes.

Convenient location - can be hard to get out of the parking lot and onto the access road at times,…read morebut it's really as good as any other Old Navy. Selection, pricing is fine, store cleanliness, and staff friendliness are perfect.

Horrible customer service!!!…read more I have been eyeballing the skirt swim bottoms for a few weeks now. I finally decided, i'm going to try them on and get them if i liked them. I walk in and was greeted by a lady which seemed to be genuine. When I told her I was just browsing, she turned around and started talking about me to the other lady that was working. Then another customer came in with her spouse, and they joined in. When I moved into the dressing room, they got even more vocal. After I tried on my clothes, I asked the sales attendant if they had something in store that was XS in length. Instead of looking for me, she said very shortly, Online. She didn't even offer to help look for it. After that I decided, I won't be giving this store my service any longer. I HAVE NEVER, EVER, had an experience like this Or felt isolated and bullied to leave a store. I am just shocked by this experience. I go to that location often and this was the first time. I won't be going back.

I don't think the assistant manager who knew me by name (or as "My Doctor Who Girl") is there…read moreanymore, as she was a HUGE reason this store maintains its five star rating for me. However, I love the selection and layout of this store (compared to North Star), and I love how friendly the staff is, too. When I want to find a perfect summer dress, a swim suit (I already own 4!), or some sexy, comfortable tops, I can come to Torrid at the RIM knowing I'll find exactly what I need at an acceptable price.

Was invited to the Beauty Trend Event, the Skinfluence Festival last Friday, March 13 from 5-8pm…read more Holly Hoffman, the Store Administrator informed me of this specific event and Kay Soria had notified me of the 15% off Beauty sale from March 9-March 15, 2026. I RSVP'd and attended the festive event. I checked in and received a raffle ticket. You could see how they cordoned off the Beauty section as only guests w/RSVPs were allowed in the event. I could see different sections where they had demos for makeup, hair, skin, eyebrows, skincare and perfume. Angel saw me looking towards the first stop which featured Concealers and Setting Sprays by MAC & Charlotte Tillbury. She assisted me then passed me off to Lauren who helped apply some products and give tips. I showed her a list of my makeup which she had some in stock but had to ship others. When Lauren was applying my makeup, Angel was so sweet and brought me a Margie when I said "I should have a drink!" Lauren did great as she had to color-match me from several lines. She helped me find some products. Jordan from MAC came by and suggested a hydrating spray and the order of applying skincare since she said she was an Esthetician. She was bubbly, friendly, helpful and very positive! She was even giving me hugs & high fives! Now that's the Nordstrom service I'm used to! They had a DJ, Cotton Candy Margaritas, Bottled Water, Coca Cola, Charcuterie Bites, a cheesy Mac n Cheese type of dish and festive cake bites. I went to the Jo Malone section and a rep showed some fragrances. The DJ music was so loud so I walked out to get another drink and bites and came back to the Lancome station looking for a product and was helped by a woman holding raffle tickets. The main rep was busy so she helped shade-match me. I had to order online since that product was out of stock. Then she walked me towards the fragrance section. Another rep helped me as I was looking for Jasmine scents. She offered Diptyquem, Gucci, Good Girl Jasmine & Tom Ford's Jasmine. They didn't have samples for Good Girl & Tom Ford so she said to check Sephora. While checking out the scents, I heard my name being called for the raffle so I excitedly showed up to get my prize! Yay!! I went back to the fragrance rep and asked her about the Estee Lauder perfumes so she walked with me there. I was interested in a Gardenia scent so I asked if I could have a sample? She said sure and walked away. I sat for awhile waiting for her until the Estee Lauder rep told me she thinks she ended her shift?? The rep made me a sample. I thought that was inconsiderate and just a "Someone will help you momentarily..." or something to that effect would've been nice. Usually Nordstrom reps are mindful and respectful of my time. At least the Estee Lauder rep followed thru. The Beauty Trend Event was nice on a Friday evening as they're usually on a Saturday when everyone's shopping and it can get quite hectic. It was a pretty fun event and the theme of raffle stations where you can try different products was a great idea. I hope someone sends me a list of demos next time so I can prepare and check out products and reviews ahead of time. I like the convenience of being able to pick up items at Nordstrom Rack since there's one near me vs. driving all the way to Nordstrom La Cantera.

Nordstrom at La Cantera is one of the nicest locations around. The store is incredibly clean,…read morebeautifully laid out, and everything was in stock. I ended up needing some help finding a specific size, and the salesperson went above and beyond to grab what I needed.

Lovely location. Unlike most this one was very stocked up and had alot of selection. Everything was…read morenice and organized and the store was very clean and put together. Not like some locations where bras are misplaced and unfolded. Very good. Prices were the same but they had a lot more cheaper options at this store than most. Which is good for when you just need something simple. Overall the employee were okay just a little less helpful then typical stores.

We loved this Victoria's Secret. We were greeted w smiles the moment we walked in. They have a…read moregreat variety of sizes. The store is huge bc PINK is connected to it. You can shop at PINK & Victoria's Secret in the same place. (Unlike at different malls where Pink & VS are sometimes in separate stores on opposite ends of the mall) The VS side had a huge clearance section. I love the VS sleep shirts bc they are soooo soft. I found 3 of them for 50% off! I usually pay full price so getting them half off was awesome! I even had $15 in Angel Rewards. My friend found 5 sports bras at PINK & 4 of them were on sale for only $20 each. This might be the first time I went into VS in my life & I didn't buy panties but that's bc the big sale is today & we went yesterday. That was just bad timing! It saved me money though. Especially considering I have countless panties w tags still on them. ‍ The staff here is fabulous! Christina checked on us while we were shopping a few different times. Adriana assisted my friend in finding her correct bra size & in getting us dressing rooms. Oh! The dressing rooms... when you are standing in line you are right next to each other, no big deal to us. The dressing rooms have complete walls from top to bottom. So, when we read that every other room was kept empty, we just found that to be a waste of dressing rooms, especially when at one point (on our 2nd trip to the dressing room) there was a short line to get a dressing room. Why does every other room need to be empty? That doesn't make any sense at all. Other than that peculiar quirk this location is excellent. The dressing rooms were clean & so was the entire store. It was kept very organized. We looked at some swimsuit bottoms & as we walked away Christina was making sure they looked perfectly lined up on the table. (SIDENOTE: the XS swim bottoms MIGHT fit a 10/12 year old girl so if you are looking for swim bottoms for your pre teen, check out the XS bottoms at VS/Pink. We couldn't believe how tiny they were.) After we left the dressing room Adriana asked my friend how the bras worked for her. These ladies know customer service! When we were standing in a fairly long line to check out, it moved quickly.... In no time, Elise was ready to check us out. We were chatting away & didn't see her at the far end. Vanessa let us know in a kind voice that Elise would be happy to check us out when we were ready. As we walked towards Elise I apologized for not paying attention. She was smiling at us & was so nice! She could've acted irritated but she didn't. She was wonderful! We bought quite a bit so while we were checking out we had great conversation with Vanessa (pretty sure she was the Mgr) & Elise. We even chatted w another shopper w a great name. (Random, I know...lol That's ME!) I had them laughing out loud before I left. Like I said told them.. life is too short to be bored. Thank you to the staff for being fantastic!

Great Jeans.......poor service. Just left with cash in my pocket and a need for jeans. The girl…read morethat was there barely looked up from her tablet to acknowledge we were there. My wife told her that I was leaving because no one offered to help me navigate the selections. Her excuse (and still don't offer to help) was that she was the only one there, but we were the only customers in the store as well. Well, time to look for another brand.

I am assigning a 2 because the product is beautiful and executed well…read more However the customer service is an epic fail. There was not 1 employee in the store that interacted with my group well or with any level on interest or kindness. Look customers in the eye, say hello, interact appropriately with guests at checkout, show some decorum. Seem interested in participating in your job. Good luck to this shop, I'm sure your sales would increase if your employees engaged.

I can't remember the girls name I think Edin. She was so helpful and assisted me and my niece in…read morelooking for her wristlet.

LOVE this store! It's lowkey my comfort store if that's a thing? lol. I know I shouldn't be going…read morethere everytime I get paid, but the experience itself is worth it. The aesthetic and layout of the store is great and so cool! Very inviting. The customer service by the manager and associates is 11/10. Always feel welcome and never rushed. I like how they also feel happy to be working there. The clothes are amazing as always, as well as the music in the store! Highly recommend for anyone looking to shop at American Eagle!

Ann Taylor has always been my go-to for workwear, and my recent experience made it even better. I…read morehad the pleasure of working with Terri, who provided exceptional customer service. She was incredibly helpful, patient, and attentive, and it was clear that she truly enjoys what she does. Terri is a wonderful asset to the Ann Taylor team. Thanks to her, I'm now looking forward to booking a fitting and continuing to shop for my work clothing with her assistance.

Y'all have no idea how much I love Ann Taylor!…read more I've been purchasing clothes from Ann Taylor for the past decade because they are one of the few brands that make clothes for petite girls like myself. Their sizes have been consistent for years and I can trust that whatever I buy online it will definitely fit me. However, I had to return a couple things last week because I was not in love with the textile on some items, and the ladies at this location were super helpful! Frankly this was my first time at this store since pre-pandemic, and was surprised to see how small their petite section is currently. Regardless of that, I was able to find some cute items to purchase during my visit. If you are an Ann Taylor fan like myself, highly recommend getting their credit card!

Love this store! Helpful staff, always checking to make sure you are doing ok. The clothing is…read morefashionable and so cute. The store is kept clean and well maintained.

Shopping! What is a road trip without shopping? The sales gal was Norma ..very helpful ..we tried…read moreon clothes...she explained the sales going on...friends had coupons and app for more value AND best of all she highly recommended BB's ..Louisiana Cajun food! Win win....Lots of selection and lots of bang for your buck! We found some great buys! San Antonio was good to us (for the most part)