visit here during rodeo month, and it was not as busy as expected to be. It was a easy breezy…read moreshopping spreezie, I picked up and $5 scarf that was a beautiful pastel polyester material. Service was fast and friendly. No long line, and no large crowd, during the houston rodeo week. Which is what I was expecting.

I recently purchased two sets of Nautica socks at the Ross on Kirby in Houston…read more When I got home and tried them on, I found that they were slippery and made my shoes squeak (probably why they were at Ross). Living 50 miles, I called ahead and was told by the person on the phone that there wouldn't be a problem returning socks without a receipt. I made the trip in rush hour traffic (seriously), only to be told by the manager, who confirmed that she was actually the same person I talked to on the phone, that no return could be made without the original packaging. I replied that the socks didn't come in a package, only a wraparound sticker and a plastic fastener. She replied that she knew this, but considered those things to be the package. Really?!? To any sane person, those things are just trash! I suggested that she just scan an identical item from the shelf, but she refused, saying something like there was a chance of scanning the wrong one. I knew that there were only two versions of this product, though, because I had bought one of each version! It's standard practice for retail stores to grab a matching product from the shelf in order to scan the UPC. Her refusal to do so seemed to be a deliberate attempt to save face and deny my reasonable request. This misleading info and poor service wasted my time and fuel. I reached out to the corporate office, to give them a chance to make this right, but all they did was quote the return policy, which I did not run afoul of. To be more specific, the return policy does not require that the item be in its original packaging. I will be happy to remove my poor review of Ross Stores when they issue me a refund. Until then, y'all are better off going to the competition. There's plenty out there.

Heather assisted me with selecting some clothes and a belt. Thank you very much. I really…read moreappreciate your assistance and kindness. Everybody was very helpful also and nice.

Popped in here looking for a specific item. Really terrific customer service as the lady showed me…read moretwo locations they likely have them. Another rep also checked in a few other spots. Finally she found them and so glad they didn't give up. I will be back.

Pretty nice store with quality clothes. Customer service is ok . Staffs are more than willing to…read morehelp you find anything you need

This store in particular has WONDERFUL customer service. I'm unsure about the previous reviews that…read morehave said otherwise but perhaps staffing has changed since. Unfortunately, I ended up returning my purchase here only because I found a better option for what I was looking for elsewhere. However, the customer service was fantastic (Amy was so helpful!) while I was trying out the blazers. I felt soooo bad going back to return the blazer I chose out only an hour after purchasing because they provided such wonderful customer service. They were also super nice to me even while I was returning my blazer which you rarely find from retail stores.

I visit the coach store to surrender my favorite handbag I got for my birthday, for repairs…read more Coach has a year warranty on all their handbags which is complementary. The coach team examined the handbag and verify the purchase date to determine whether it will be complementary or a charge, prior to shipping. The estimated time of repair and return is within 6 to 8 weeks. I wish they had a notification to whereas when they receive my package from the store and when they complete it, and ship it back. Once the repairs is completed they will send the item back to your home address. I did enter in a request to require a signature at delivery. Because I definitely don't need them To leave it at my doorstep, when I'm away for work for a couple weeks. Plus this bag is no longer being produced.

I had such a great experience at the Coach Outlet in Cypress. The moment I walked in, the staff…read moregreeted me immediately with warm smiles and were ready to help. The store was clean, organized, and had a huge selection of wallets, purses, bags, and accessories. The associates were really patient, knowledgeable, about the exchange policy, and made sure I found exactly what I was looking for without ever feeling rushed. They even pointed out a few deals I would've overlooked and missed. I was able to pick out a great wallet. I definitely will be returning.

My mom loves the Gucci brand! I've purchased a couple Gucci shoes and did not feel they are the…read moremost comfortable shoes but they are iconic! My Mom purchased her first black sneakers and wanted to stop by. Mauricio greeted us as we browsed the shoes. He eventually pulled a couple sizes for my Mom. With her favorite color being pink, she really liked the pink Gucci shoes. The leather is extremely soft and she decided on the white version sneaker. His service was exceptional and my Mom now has her second pair of Guccis thanks to Mauricio!

I was relieved to see there was no line outside because they usually have a long wait time. We…read morewalked in and had someone help us within 2 minutes, so they were pretty nice and attentive. The store is pretty big, and they had a nice selection of items. We were looking at the jewelry, and the person helping us was really fast when looking up information about item availability and getting different sizes for the ring we ended up buying. He was very nice, and was even making conversation with us about a trip we have coming up because he's going there too. He definitely made the experience better since sometimes the staff at luxury stores are pretty rude.

Incredibly nice, helpful, and professional team at this location! I was shopping and had my toddler…read morewith me. The staff made me feel welcome and was helpful in providing great recommendations.

BAD PRACTICE!! They used my coupon to discount my coupon!…read more My friend brought back the jeans to get the reimbursement, the cashier didnt do it right or she did it on purpose to take back my reimbursement. I have 15% student discount and $20 off. They should have use the $20 first then 15% after so that way, my $20 wont turn in to a $18 coupon.

Cute little jewelry store in City Centre with some silver choices…read more Super friendly as entered and was asked if needed help shopping for any gifts. I was looking for a birthday gift for a friend at work and found a few Disney themed bracelets. They even have some cute men's bracelets and you can engrave in store . Worth a look!

Visit here to collect my birthday gift to myself which Kendra Scott offer a 50% off on fashion…read morepieces which this year I selected something from the color bar, which is a ring I get to select a crystal place in the ring that also came with two other rings so it was like a three-piece ring set. Customer service was really great very friendly. The only flaw I experience on this visit was when I ask a question about exchanging the stone only the stone with the ring not the product itself but maybe you sometime later I will probably want to switch out the stone for the month of October birth months. it is the only month that have two birthstones. I asked her the tool that she used to secure the stone in the ring. Would it be the same tool to remove it a simple yes or no would have done great but she gave me about half a dozen answers that did not answer the question she was like where is your ring? You could do what you want. I did not sense attitude with this answer, but I'm fully aware of that and that is not what I asked. After a few back-and-forth, I finally got an answer which made the experience a little awkward. But nonetheless, I'm really happy with my purchase. This was my second year purchasing something with Kendra Scott and my third overall item. My first item was a Watch band for my Apple Watch. The second item was the birthday 25% off necklace, which I had buyer remorse with that I never wear. It is in the original packaging with the original tags and the same box that I got it last year and they have the same offer as before, but they kind of tweet the necklace a little bit last year it was tiny hearts around a necklace that's kind of like a choker this year is no hearts. They're just like little circle ovals I wish I could exchange it for something else which I do understand some of the reviews how someone will feel a bit taken.

Mr. Chevis was very knowledgeable of DXL sizing and differences in brand sizing. He anticipated…read moreand answered all of our questions. He measured me for fit. There was no pressure, just support and his offering alternatives. He landed a purchase of 23 items totaling $1,000. Will be asking for Chevis again.

Staff is exceptionally helpful and knowledgeable. A pleasure shopping here…read more Will definitely be back.