Friendly service, was looking for long Define jacket colors and salesperson was quick to point out…read morethe colors and offered to get me a different size if needed. Good selection and store was jam packed full of merch. I had a coupon to use and I got checked out quickly. The pricing is the usual and the pricing may be high but the quality is also high Highly recommended for the lululemon aficionado. I do wish they had a sample of each define jacket colors in stock in all the stores!

Dear Stakeholders and Management,…read more I am writing to formally report a serious incident involving my minor children that occurred at your store located at 800 Town and Country Blvd, Houston, TX, on May 2, 2026, at approximately 7:30 PM. During my daughter's 14th birthday celebration, staff members engaged in unprofessional behavior that caused significant emotional distress. An employee disregarded my parental instructions and pressured my daughter to try on inappropriate clothing sizes while making hurtful comments regarding her body image, specifically telling her she needed to "lose 15 pounds." Furthermore, staff provided age-inappropriate clothing to an 8-year-old child in our group and encouraged her to model it in front of adult male spectators. This occurred despite my specific instructions to the contrary. When a male adult was asked to leave, employees instead encouraged his presence, creating a highly inappropriate and unsafe environment for minors. As a registered nurse specializing in pediatric emergency psychiatric trauma, I recognize these actions as psychological harassment. This experience triggered a severe anxiety attack for my daughter and has resulted in ongoing depression and social isolation. The interaction occurred in a co-ed dressing area where staff actively encouraged male patrons in their 40s who were not purchasing items to observe, compromising my children's safety and privacy. I have recorded evidence of these interactions and will act accordingly depending on your response with this information and willing to assist amicably. However, I have a duty to the public and act and respond like a prudent and competent nurse. It's an easy thing for me to address but understand the company would never support those employees choosing to represent crimes against children and respected professionals. I am requesting a formal review of this incident and a prompt explanation of the corrective actions being taken. Given the severity of the trauma inflicted, I expect an acknowledgment of these violations and a direct apology to my daughter. I look forward to your prompt response to resolve this matter. Best regards, Alexandra

Incredibly nice, helpful, and professional team at this location! I was shopping and had my toddler…read morewith me. The staff made me feel welcome and was helpful in providing great recommendations.

BAD PRACTICE!! They used my coupon to discount my coupon!…read more My friend brought back the jeans to get the reimbursement, the cashier didnt do it right or she did it on purpose to take back my reimbursement. I have 15% student discount and $20 off. They should have use the $20 first then 15% after so that way, my $20 wont turn in to a $18 coupon.

If you're reading my reviews and laughing, are you laughing at me, or McLaughlin with me? That's…read morethe question. This is a nice store for browsing, and even though it's a little bit out of our price range, we like it more than a lot of the other stores in this mall. It's in a lovely part of town and close to where we live, and they definitely have their act together in terms of customer service as well. The pricing is the only reason I don't give it five.

The ladies at J. McLaughlin will take great care of you! Sadly I went here after I just returned…read morefrom a cruise, I think I may have purchased every thing in the store had I checked it out before I left (maybe that's a good thing!). They have some classic and timeless pieces mixed with some bold colors and nautical flair. It's not just for the ladies, they have great stuff for guys too and adorable accessories. While the price-point is high, much of their stuff transitions from day to night and can be thrown in a washing machine without the need to be sent to a dry cleaner - that is ALWAYS a win in my book! The store is cute and has a lot of personality - just like the staff - so stop by and treat yourself! On a side note, the company is highly charitable and encourages their stores to partner with local non-profits for "sip & shop" events.

Tons of cute gifts merch and great gifts for weddings…read more Needed to find a few things for 2 upcoming bridal showers at work. There must be something in the water since so many colleagues are getting married. Worth a look!

Terrible customer service. Came here looking for Christmas gifts for some friends, and no one even…read morebothered to ask if I needed help. After looking around for a few mins, I eventually had to ask someone to help assist me. She asked me to wait one moment as she was finishing up with something and I told her that's fine. After 10-15 mins she didn't even bother getting back to me. She ended up greeting other customers and walking around but I was literally 1 of 2 customers in the store. I wasn't sure how I was being forgotten. She eventually made eye contact with me and after she realized I was looking at her, she said "Omg I'm so sorry, let me go check on that for you". I was so irritated that I eventually just left the store.

Had the absolute most amazing experience! Amy spent time with me to make sure I was completely…read moresatisfied with my purchase. One of the best customer service experiences I've ever had! I won't buy from anywhere or anyone else!

Had the worst experience!! Don't go there the manager was so rude and had the ugliest attitude…read more Went for an exchange and bought 3 different shoes for some reason doing an exchange with receipt was an issue, i will never be going to the store. I hope they improve leadership in what store.

I love going to DSW whenever I need any type of shoe, because I know they'll have what I need…read more I am always impressed with the scope of options available. From sandals to heels to boots, I always get what I need. The staff is helpful and I'm impressed by how there are always multiple staff members ready to assist. The shoes also vary in price, with a range of brands. I was able to get some nice boots that exactly fit my mental vision with no hassle. A place that blends quantity and quality.

I didn't actually look around the store but I did order online for a pick up. It was an easy in and…read morean easy out. She double checked my shoes to make sure they were the same size and then she confirmed numbers on my email order. Got some jibitz for my kid's Crocs and used a coupon which made it only $4-what a steal! Easy parking at the shopping center and a clean store.

Made the mistake of coming during Christmas season. So it was very crowded. They are located within…read moreKaty Mills mall so parking scar a premium. Literally had to ride around until a spot opened up. Once inside they were stocked up and o was able to find what I wanted at the price I wanted. Even though the lines were extremely long they moved very quickly. I was able to check out and be on my way in record time. I think they may have after Christmas sales so I may return then.

I like Adidas, I like Under Armour, and I like my Darling Nike. As opposed to my Darling Nikki, who…read moreI found in a hotel lobby mast**bating with a magazine. This is a really nice Nike store. I've been enjoying it ever since I first came to Katy, which was when we first came to this massive outlet mall. It's clean and spacious and the service is actually pretty nice compared to a couple of the other stores in a region that I didn't like nearly as much. Having said all that, the prices are so ridiculous and I really don't find much compared to regular Nike pricing. I don't know when they got so expensive, and the t-shirts and muscle shirts became so claustrophobic with such awful material that I just can't buy them anymore. (And no I didn't gain weight thx, I lost it). I honestly think as they get more expensive, their materials get way cheaper. But life goes on.

Ever since Marueen has been helping me, everything is going just fine. She has the most amazing…read morecustomer service. I was surprised to get a thank you text during the holidays!! Great service keep it up

Barbara was amazing! She helped us find the perfect gift for my mother's birthday and was…read moreincredibly patient, even though we were very indecisive. She truly knew exactly what we needed and made the whole process so easy. Excellent customer service!