Might seem trivial to some but, a customer at the register; cash in hand should carry far more…read moreimportance' than a telephone patron. Recently purchasing a few items and approaching the register I was neither recognized nor addressed. The associate seemed entirely focused on what appeared to be a cordial conversation that bordered on business albeit with a convivial flair. After an inordinate wait another employee from halfway across the sales floor came to my aid and actually apologized. Not so much for her colleague but for my patience. I do not fault G. O. P for this but the singular culprit of what I feel is shoddy treatment of a customer.

Friendly staff and willing to help people out. Not pushy and very courteous…read more Was looking for camping and backpacking store in Charlottesville that was geared more toward backpacking than Dicks Sporting Goods and Public Lands. Would recommend this store to others.

Great selection and a very helpful staff. This is exactly what is missing from many other stores…read moreand you can tell this has a lot to do with hiring great people and managing them well.

Fairly on par with your standard Banana Republics…read more I'm a fan of the brand, but don't shop there as often as I used to (don't shop as often as I used to in general!). However I have stopped in a couple times recently for a new pair of dress shoes for my husband and then a couple weeks later for pair of shoes for myself to wear to a wedding. They have really nice, high quality italian-made men's leather dress shoes. They are expensive but you can find good sales on them occasionally still, and they will last you. He's very happy with his. There's always plenty on the sales rack, so especially if you don't shop often like me, you can probably find something cute and in your size in their sale section. They don't do the best job at keeping this sales section looking clean, organized up to brand standards (I know because I worked a couple years at a BR back in the day). I've found the customer service at this location hit or miss, sometimes seeming very cold even when we're asking for help/looking for someone who can assist us, and other times they are friendly and fine, so I think it depends who's working.

This store is awesome- why am I the first to review? Maybe it just opened recently…read more Update: this is a chain? Whaaaat? The store itself is gorgeous and spacious, so you can avoid the fight-over-the-rack that can happen at similar boutiques. I thought the selection was a shockingly good range of prices and had a great assortment. A few items actually surprised me at their price-- I think the store has a really keen eye and doesn't stock clothes that are cheaper, just those that are awesome and happen to be less expensive. Super nice manager, Kara. I'm visiting Charlottesville and she gave me an awesome perspective on what it's like to live here but did not at all make me feel pressured to purchase. Selection included some French Connection, seven jeans, Hudson jeans, Paige jeans, and a ton of gorgeous brands that I had never heard of. That's what cool about this place: I knew it was curated and unlikely that someone else would have the exact same outfit. They also have a small shoe section but I steered away- too dangerous. They also have jewelry but it was kind of similar to a Francesca style, which isn't my steez. If I'm back in the area, I will definitely return!

I LOVE this store!! I forget the managers name, but every time I visit she is so helpful. There is…read morea great selection of dresses, blouses, jeans, and accessories for a range of prices. If you are in Charlottesville, you definitely must stop by this boutique!

My husband and I stopped in yesterday and were planning on buying several things each. The two…read more young women working there spent the whole time in a personal conversation. I left with one thing and went elsewhere to shop. I prefer stores that have actual customer service.

we are visiting from San Francisco and originally wasn't going to shop at all. But since it was the…read moreweekend of Black Friday we decided to go in and check out the sale. The staff were really knowledgeable and patient with us as we took over 45 minutes to decide on the 13 different pieces. Due to the pandemic we haven't shop as much. At the register they carefully checked for items that should be for sale for us and ordered a different size for a jacket to be shipped directly to San Francisco. They recommend several pieces that we normally wouldn't have picked out and this was really a godsend since we have a shop for a while and were in a time crunch . Highly recommend this place due to the friendly service and the professional knowledge they have.

Rude customer service. If you want me to buy $150 pants, maybe you should try to treat customers…read moremore nicely. Was yelled at sarcastically to "have a nice day" by a catty worker (really a child) cause I guess she thought I was shop lifting because I was taking too long browsing. Not sure what incentive she would have to do that. It's not as if this is a profit sharing establishment and I can't imagine she could afford anything at this store on a minimum wage salary. Must be poor management that models this behavior for their hive of catty associates. To be clear, I'm not complaining outright about the prices. I know those are set at a corporate level. I've bought things from Anthropologie before, so it's not sour grapes. But I would expect that prices would be accompanied with good service. And why are there so many people working here to begin with if no one is going to help you?

Literally the worst customer service Ive ever experienced. The girls were so dismissive and…read moreentitled I'm in shock. The manager wasn't any better either, so rude. Someone needs to fire all of these employees and get some normal ones lol

Cato is a decent albeit small women's clothing store. Great prices. They have a small shoe section…read morewith great sale prices and a couple of jewelry racks. Nice to check out if you're in the area.

Great clothes and great prices. Huge store with good selection. Super friendly staff.read more

Having this in our college town is definitely very dangerous…read more + All very friendly staff (mainly fellow uva students) - knowledgeable about current events & sales and very helpful if you need any advice on any of their styles + The newest/ recent collections come in fairly quickly - i was pleasantly surprised to see what i spotted online in-stores (to try on heh) within a week! + Remember to flash your student/ teacher ID for the additional 15/ 20% off!!! (Yes, in additional to the sale) - Be mindful that this store is relatively smaller & unfortnately there are limitations on selection/ not all items come in here!

I am so disappointed with Madewell. I've been an insanely loyal customer for over six years, buying…read moreonly Madewell jeans since the first time I tried a pair on. I'm a huge fan of their quality and have turned my mom and best friend into addicts too. I just went into the Charlottesville location, wanting to return/exchange a pair that I purchased there on Saturday last week. I bought a new pair because I've gone down two sizes and wanted to treat myself to some new ones. They didn't have the style that I wanted, so I went with the pair that the associate suggested. I wore them out of the store because she told me that I could donate the pair that I wore in that day. I wore them home and when looking in the mirror some more, I just didn't feel good or confident in that style. I came back today and they told me that because I had worn them out of the store, that they weren't eligible for return or exchange. I'm extremely upset because I spent $115 on a pair of jeans that I wore for an hour and a half, that I don't feel good in. To pour gasoline on the fire even more, she had the gall to tell me that if I didn't like them that I could DONATE them back to the store! She said that there was nothing else that they could do. I informed her that I was a loyal customer and would never come in again because this just didn't seem acceptable. Im not trying to sound like a "Karen" but I've worked in retail for over 15 years and I had expected a higher level of customer service with such a high-quality brand. Never have I attempted to return jeans there before, because I've always loved what I have gotten, but I can guarantee I will never go back again...