Great hotel, great beach, great food & bar (although very pricy.) Martha at reception is lovely &…read moreso helpful. All the pool & beach staff are wonderful & make sure you have everything you need. Close access to town so you can walk around & choose from many wonderful restaurants. We've been going for 13 years & just love the Island.

I almost don't want to post this review because I don't want people knowing about it! This was our…read moresecond trip. They are very strict on their rules and ways they do things but other than that I love everything about this hotel. Housekeeping accidentally threw out our toothpaste and the GM went to get some and deliver it to us personally. That meant a lot to us. I like the servers and the restaurant. The food is ok- some things better than others. The location is absolutely unbeatable. Our kids adored the pool and I loved that it's shaded.

Visited on a day pass, so only used he facilities. Grounds are well maintained and the main pool is…read morejust stunning. The view of from the infinity edge looking out to the ocean can't be beat. I did have lunch at their pool side restaurant which the special of the day was poke and it was delicious. Service was also friendly and prompt. As I was there on a day pass they held my passport u til I returned the key card to access the gym/locker room and the two towel cards. I really enjoyed they have a lending library and I got to pickup a book while there. In usual fashion, pool chairs were reserved as soon as the day starts which made it harder to find a prime seat. They also had a competition at the pool area that was entertaining to watch. Restrooms could have been better marked for directions as I wondered we around for a hot minute to find the ones labeled on the maps. Maybe it was just me? Overall great day at the property and I'll stay here next time to get the full experience.

DO NOT STAY HERE! We stayed at The Westin Lagunamar Ocean…read moreResort Villas & Spa expecting a high-end experience and got the exact opposite. We arrived late and asked for bottled water, and were told to just drink the sink water... in Mexico. That alone set the tone. I also repeatedly emailed our concierge for assistance and received no response whatsoever. Our room smelled like mold, and the sheets were damp. Housekeeping replaced them, but the odor and overall condition never improved. Not what you expect at this level. Then it got worse. We had two rooms, one at this hotel and one at a neighboring hotel where a large group of our family was staying. That other hotel requires wristbands, which we had, so security here assumed we didn't belong, even though we had rooms at this property. At the pool, they approached us publicly and repeatedly questioned us, over and over, in front of everyone. No attempt to verify privately, no discretion, just standing over us and making a scene. It was humiliating. Then it happened again. While checking out, we crossed back onto this property to retrieve our luggage that they were holding. Security stopped us again and treated us like we were doing something wrong, only to confirm, once again, that we were legitimate guests. Two separate incidents. Same behavior. The level of aggression and lack of professionalism from security is completely out of control. This is not how paying guests should ever be treated. This wasn't just a misunderstanding, it was a failure in how guests are handled, and it happened more than once. We will never stay here again.

Casa de los Sueños (House of Dreams): Must book if you are looking for a reasonable boutique hotel!…read moreIt is located next to a private residence and also the 5-star Impressions Hotel (Hyatt). Once you stay here, you have options to rent bicycles (complimentary) and golf carts from here. I highly recommend getting one of the golf carts from here, as they book out fast. Otherwise, you will have to go downtown to rent them for an hourly rate or daily fee. The hotel has a relationship with Kin Ha beachfront restaurant, which is below the hotel. It is not connected, so you must travel down the stairs and cross the side road to enter the Kin Ha beachfront restaurant for complimentary breakfast (any entree with one simple coffee or juice). You can also lay out at their beach club, which has complimentary kayaking, snorkeling, and paddleboarding (tipping recommended). The rooms are grand and colorful. The pool and ocean views are amazing. There are 13 rooms in this boutique hotel. I was advised that the best rooms here are Grace, Love, and Serenity. You must notify the front desk if you want your room cleaned. Otherwise, you can request items/amenities (even a beach towel) from the front desk. Some other things to note here are the laundry room and jewelry/hat store. The options are a bit limited compared to downtown. Why Casa de los Sueños? This isn't just a place to sleep--it's an integral part of the island (Isla Mujeres) experience. There is someone always to greet you in the lobby. I felt safe throughout my stay here.

I came here during covid just to get away and I enjoyed every second of my stay!!! I loved the…read moreviews, my room, the food was very delicious and the location was excellent! I'm actually thinking about going again.

Of course. I only added Eddie into the service section and left everything else the same…read more I have gone back and forth on writing this review because there are so many things this resort does well, but overall my experience did not quite match the expectations I had from previous Hyatt stays. This was not my first visit to Hyatt Zilara Cancun and it was actually my amazing experience here in 2019 that started my loyalty to Hyatt. I am currently a World of Hyatt Discoverist member, and after my first visit to Zilara, we loved the Hyatt experience so much that we chose Hyatt Ziva for our vow renewal in 2022. Because of that, returning to Zilara was something I had looked forward to for years. First, the staff at this resort deserves so much recognition. My concerns are not a reflection of the employees because the service was consistently excellent throughout our stay. From before we even arrived to our final day, everyone we interacted with was friendly, welcoming, and genuinely wanted guests to have a great experience. Before our trip, Eddie reached out as our concierge and was extremely helpful in making sure we were prepared for our stay. He helped coordinate our spa services ahead of time and assisted us with securing a late checkout, which made our trip much smoother and more relaxing. At check-in, Luis helped us on the World of Hyatt side and was wonderful. He explained the changes and additions to the resort, helped us understand reservations, and made sure we had the information we needed. Throughout the resort, the service remained consistent. Even when I had a meal I didn't enjoy, a staff member at the teppanyaki restaurant was genuinely concerned, offered alternatives, and wanted to make it right. That level of care stood out. Our room was excellent. We stayed on the fifth floor in a corner room and it was clean, spacious, and comfortable. The bed was fantastic, and I loved the pillows so much I am actually trying to find out what kind they are so I can buy them for home. The bathroom was great, especially the mirror with multiple lighting options. The shower had great water pressure and plenty of hot water, which I always appreciate. The only thing I personally missed was having a bathtub, but overall I had no complaints about the room. The resort itself is beautiful and extremely clean. The pool area is relaxing with comfortable chairs, and it was never difficult to find a place to sit. The atmosphere is definitely more quiet and relaxing rather than a party environment, which can be a positive depending on the type of trip you want. The beach was well maintained, especially considering the seaweed situation during our visit. The staff worked hard to keep it cleaned up, and the things outside of the resort's control, like weather and ocean conditions, did not impact my opinion. The spa was absolutely phenomenal and I wrote a separate review specifically for that experience because it deserves its own recognition. The gym was also impressive for a resort gym. There was plenty of equipment, treadmills, a stretching/yoga space, and even a Pilates studio. I was hoping to participate in Pilates, but the class filled up quickly. I thought the fitness offerings were a nice addition. Where this stay fell short for me was the food. At an all-inclusive resort, the food experience is such a huge part of the overall value because you are eating every meal on property. When we visited in 2019, one of our favorite memories was eating at Pelicanos by the pool, so we were excited to return there first. We knew things had changed since our last visit, but unfortunately the quality and options did not feel the same. We tried several restaurants, and while the service was always great, the food itself was disappointing. The Italian restaurant felt very bland overall, although the bread service and tiramisu were enjoyable. The cacio e pepe and pasta dishes did not meet expectations. The teppanyaki experience also was not what I expected. I was hoping for more of a traditional hibachi-style experience, and the meat quality was disappointing. The buffet was fine, especially breakfast, but nothing really stood out. Room service was quick and the staff was friendly, but again the food itself was not something we loved. My favorite treat on property ended up being the ice cream at the coffee shop. The biggest thing I missed was having easy poolside food options. When I'm at an all-inclusive, I love being able to relax by the pool and grab things like quesadillas, ceviche, or small bites without stopping the pool day. The lack of that type of experience was probably my biggest disappointment. Drinks and pool service were great, and the staff did a wonderful job checking on guests. I personally don't drink alcohol, but it was clear they were attentive with beverages. Entertainment was limited compared to some other all-inclusive resorts. There were some activities and a few performances, but not the larger

WOW This is our…read morefirst resort in Cancun and I don't think we will ever choose another one. FOOD Wow. We did our homework before our trip and saw Zilara Cancun had good/decent reviews about their food. Let me tell you, this is probably the best food I've had in a long long time. Top dishes for me are the octopus with mole and lobster tostada from Maria Marie. If you like/can eat seafood, trust me on this. The drinks are phenomenal as well. There are signature drinks at all the restaurants. Those are mostly hits but some are misses (depends on your taste buds) PRO TIP: sign up for alcohol tastings at The Den first day you get there. We did tequila and wine tasting. It was quite a unique experience. SERVICE I've never gotten treated like this in any hotel I've been at. Chef's kiss for sure. The bellhop/front desk usually can break your 20s/100s into 1s so don't feel the need to exchange pesos (unless you want to of course). The workers at the hotel (and around Cancun overall) takes USD PRO TIP: there are a lot of activities hosted by the hotel. Morning exercise classes are really fun and the night shows are just okay. The crowd is definitely on the older side that just want to come to Cancun and chill not party. From hearing the reviews, Zilara had the most amount of activities from various first hand reviews from our friends All in all, solid resort. You won't regret it!

Our stay at ATELIER Playa Mujeres was truly next level easily one of the best all-inclusive…read moreexperiences I've ever had. From the moment we arrived, the service was on another level. The staff treats you like family while still delivering top tier luxury. The drinks? Top of the line. Not watered down, not basic real quality liquor, crafted cocktails, and premium options everywhere you go. The food was consistently fresh, beautifully presented, and restaurant quality at every spot on the property. No "typical all-inclusive" shortcuts here everything tasted made to order. And the ambiance... unbeatable. The architecture, the art inspired design, the infinity pools, the beach views it seriously feels like heaven on earth. Every corner of the resort is peaceful, clean, and stunning. Honestly, it's the kind of place that makes you think about going back every single day after you leave. 5 stars isn't enough.

Update: received a return e-mail that was AI generated from Gabriel Rodriguez who is the Room…read moreDirector Manager. Needless to say, it was so bland & not effective. It definitely does not make me want to return back to Atelier. The management such as Gabriel & Diego need some serious help & more training in management skills. They should train under Forbes Hospitality Training Program like the managers/staff at Ritz Carlton Grand Cayman. Go there if you want exceptional stellar guest services. Every mgr & staff person @ RC GC go over beyond for each of their guests. We chose this property to celebrate our wedding anniversary, a special occasion we had hoped would reflect in the exceptional hospitality and attention to detail for which this resort is known. As seasoned travelers who regularly stay at five-star luxury properties around the world, we understand that occasional issues can arise; however, what distinguishes an exceptional resort is how effectively those issues are resolved. The issues we feel in this case were not resolved during our stay. Shortly after checking in early July, we discovered that the toilet seat was loose & unstable, shifting significantly during use and creating both discomfort and a potential safety concern. My spouse actually fell off of the toilet seat. We promptly reported this issue in person to the front desk & were informed that the maintenance team will address it, but the problem remained unchanged. The toilet seat was never fixed during our entire stay. The lack of proper follow-through on such a basic maintenance matter was disappointing & not what we expected from this luxury resort especially during our special anniversary celebration. A more frustrating issue occurred the afternoon before our departure day. After spending the whole, hot & humid day at the pool, we returned to our room wet, sweaty & sticky ready to shower only to find that our room key fob had been deactivated. We were locked out of our room in wet swimsuits hot & uncomfortable. There are no phones around in the hallways to call the front desk. Due to the very large size of this resort, we then had to walk a considerable distance back to the front desk to have our key fobs reactivated. This inconvenience could have been avoided. We asked why both of our key fobs had been deactivated prematurely & we received no response. These issues reflect lapses in both maintenance follow-through, guest service & guest experiences. At a property of this caliber, guests reasonably expect reported issues to be properly resolved & room access to remain available until the designated checkout date & time. Atelier Playa Mujeres was on the 2025 Forbes Travel Guide & its reputation for luxury & exceptional hospitality were the reasons why we decided to stay there for our first time. There are many other luxury resorts such as Nizuc, Le Blanc or Live Aqua in Cancun competing & vying for the same category of repeat guests. Whilst there were aspects of our stay that we enjoyed, these avoidable service failures significantly affected our overall anniversary experience. After checking out & whilst waiting in the lobby for our transportation, Diego Gonazalez, the front desk manager approached us to ask about a couple of issues we experienced during our stay. Upon listening to our concerns & praises to some of their staff, we felt dismissed and not taken seriously after speaking with him. Diego was not effective at all in addressing our issues at all. Because we were displeased & frustrated with a lack of response from Diego, we asked for the General Manager's e-mail hoping that the future guests will not experience what we did. What a waste of time! On a positive note, the food here is above average with many offerings in various restaurants. Need reservations for most of them. Los Abrazos was our favorite. There are some rock star staff at this resort: Byron (bellhop), Gerardo (Los Abrazos), and Alfonso (main pool waiter).

Just left the Cancun resort and spa for a birthday trip and my stay was quite pleasurable. Upon…read morearriving, the hotel was nice clean and welcoming. Check-in was a very smooth process. The hotel was beautiful and not as outdated as other reviews have stated our room was nice and And was clean every day daily and fresh towels were replenished, which is always a plus. Not sure if it's due to the difference of humidity in the air but quite a few days we did feel like our linen was a little damp, but couldn't be definite due to the climate change. This resort has multiple pools and even a saltwater pool which provides lots of privacy and options. Yes, it is a kid, friendly resort, but it has a very balanced mixture of couples retirees and families. Hilario worked with us at the concierge to do a tour and he was very helpful and courteous Christian the young lady that worked at the market was very helpful whenever we needed food to be warmed in the microwave and imp providing local suggestions and just superb Customer service all around she was our absolute favorite Oscar on the fun team was quite a blast, very friendly and such a gentleman. Those is not an all-inclusive resort and going to the market and purchasing food got quite expensive. I must say everything other than the chicken wings that we had was absolutely phenomenal. The shrimp quesadillas are an absolute 10 anything prepared at sea and stone, especially the grilled items are top-tier. I have the octopus and the Seabass with their traditional chimichurri and I can't get over how delicious it was. My only ask for this property would be that they add in Some type of adult entertainment. Yes, the mariachi band on Friday nights is something but mariachi banners is so common. Try adding a pool table or some games into the sports bar. After 8 o'clock, there's literally nothing to do outside of eat dinner. Some little night parties are local entertainment or something needs to be brought in, though it's not all inclusive you need to keep your guest Entertained. In my opinion, the side that has the saltwater pool would be amazing for entertainment. There's also a volleyball area on that side of the beach. I also utilize spa services and Maria was absolutely amazing. She was the sweetest ever all in all. I do love the intimacy of this resort and will most likely be back. Thank you for an amazing birthday. .

First time at this property and I enjoyed my stay, although a few things could have been better…read more The location is at the start of the hotel zone and always from the hussle and bustle of the main area. Pros and cons to this. Pros - not as busy, plenty of seating/beach chairs, quiet resort, easy access to airport and if going out of the hotel zone, large spacious rooms (I had two queens beds with ample space), in room fridge, friendly staff Cons - limited walkable activities (shopping, food, entertainment), older property, only 2 on property restaurants open in the evening limiting dimmed options, communication with guest services is via phone, had to checkout at the front desk no folio delivery to room or app checkout, more seaweed on beach than others (property didn't address until my departure date), pools were super warm like bath water so not refreshing, not enough toiletries in room Check-in process was quick as I arrived early around 11am and was shocked I got access to the room. This definitely was unexpected. Room was huge and had a beautiful ocean view. The window was a bit janky however I was able to get it opened to feel and smell the ocean air. You could tell the property was dated just in the finished and wear on the room. Lighting also was challenging due to the size at night. While on property felt safe and relaxing as there were other guests but no one was on top of one another. Got to try out breakfast (decent, the made to order omelette and eggs were great) there were some rotating items as well. Oatmeal was a different consistency each day soooo not sure whose doing that. Service was hit and miss. First day seat on own and took about 10 before someone asked about coffee. Second day got sat and service right away. Third day sat self and service right away. Their market -Palmer did not have sandwiches nor real food sooo that was a bit disappointing. Snacks, beverages and a few swim essentials were available. I did not have housekeeping service so I can't speak on that. The room was clean however and ample towels. The shower shampoo/conditioner/body wash were the big bottles and smells amazing. The shower was pretty small and turning around hitting the cold was would def wake you up. Shower pressure was amazing and controlling the temps tire once you got the mix right was good. The hot handle got super hot, had to use a wet washcloth to turn off. Not sure how that's not a safety hazard I really enjoyed the 'fake' sky lights in the bathroom gave a nice touch so it wasn't too dark. Property overall was in good condition and you could see the wear on the outside due to the climate. Overall nothing bad at the property but def needs some investment to improve the condition.

I found this hotel during one of my searches and since we do like and have tried other Secrets…read morelocations, decided to give it a try. If you like a quiet and relaxing vacation with a gorgeous beach, this resort is for you! If you are looking for constant entertainment, music or activities, this may not work for you. It is a new hotel located north of Cancun. It is beautifully decorated with a boho feel to it with a jungle and beach feel. All staff that we encountered was friendly, attentive and happy to answer any questions. Check in was fast and preferred was a nice addition. The private pool, lounge and beach access are a nice perk, to be able to be stress free at the hotel. Plenty of dining options and our favorite was the French restaurant. If you want a relaxing vacation with a gorgeous white sand and blue water beach, consider this newer resort.

We booked this trip through Costco Travel and chose the all-inclusive package, which specifically…read moreincluded gratuities. We paid approximately $17,000 for this vacation, so it was disappointing that throughout the resort there were several instances where staff seemed to be expecting additional tips, creating an awkward atmosphere. I understand that some employees may not have known our package included gratuities, but it still left us feeling uncomfortable. We have previously stayed at Secrets Akumal and Secrets The Vine, and both experiences were exceptional. We love the Secrets brand and were excited to try this property. The resort itself is beautiful, well-maintained, and very clean. Some staff members were genuinely friendly and helpful. Unfortunately, the level of service was inconsistent throughout our stay, and we encountered multiple situations where staff members were unhelpful, unfriendly, or simply rude. As Preferred Club guests, we checked in through the Preferred Lounge. One of our rooms had a significant mosquito problem. When I asked the Preferred concierge if anything could be done, I was repeatedly told there was nothing they could do. Only after I continued to press the issue was I told the room could be fumigated. The concierge took down the requested date and time, but when we followed up the next day, no one had any record of the request, and we had to start the process all over again. The food experience was also inconsistent. Our first dinner at El Patio was excellent, but when we returned another evening, much of the food was overcooked and dry. One of the cocktails we ordered was noticeably missing sweetness. We knew this because we had been ordering the same drink throughout the resort. When we politely mentioned it to our server, he repeatedly insisted nothing was wrong with it. My husband suggested it might simply need more syrup. Instead of taking the drink back to have it corrected, the server brought a bottle of syrup to the table. His demeanor throughout the interaction was cold and dismissive. Another disappointing experience occurred on our final morning. My parents went to Market Café for breakfast by themselves and sat patiently for quite some time without anyone taking their drink order. My mother eventually approached a server to ask for assistance. That employee spoke with the server assigned to their section, but no one ever came to the table. My mother had to seek help a second time before receiving service. Ironically, near the end of the meal, the assigned server finally appeared and asked how everything was. The entire situation felt bizarre and completely avoidable. These experiences were surprising because they are not what we have come to expect from the Secrets brand or from a five-star resort. We don't know whether the service issues were related to the fact that gratuities were already included in our package or if there were other factors involved. We would have gladly tipped additional staff members for exceptional service if gratuities had not already been included. While the property itself is beautiful, the inconsistent service significantly impacted our overall experience. Unfortunately, based on this stay, we would not return to this resort.

I loved so much about this place! By far my favorite part was playing beach volleyball almost…read moreeveryday with Emmanuel and Aisha. The entertainment team was awesome, they even helped me learn a bit of Spanish! Super fun, I recommend.

We had a great time staying at Secrets The Vine resort. Adults only all-inclusive. It had a chill…read moreand slower pace which is exactly what we were looking for. Great breakfast and lunch buffets. I wish the food was a little better at the restaurants but it got the job done. No reservations needed unlike some of the other all-inclusive hotels. Excellent service the entire stay. Great beach access. Get out to the pool/beach early if you want to reserve a chair for the day. If not, people leave around lunch time and you can snag their chair. Located in the hotel zone of Cancun so it only took maybe 15 minutes to get there from the airport. Gated resort with an attendant. We never felt unsafe and even ventured off of the property to check out the shops across the street. I would highly recommend this resort!