I have been using Scotts Pest Control since this summer when we discovered brown recluse spiders in…read moreour attic. I am happy to report that the spiders are gone! I have been impressed with the consistent professionalism in this company including the initial contact, the monthly service visits by the technician (usually Frank), the communication from the office letting me know when the next visit will be and follow ups afterwards, and rescheduling is a breeze. Absolutely no complaints from me!

Very nice folks. Great service. Pricey for termite control but worth it for great coverageread more

This is the second company I called, and they far outshined the other! We had spent MONTHS trying…read moreto get the raccoons out of the attic without success before I called Complete Animal Removal. Michael came out quickly and gave me a great price, not only for removing the raccoons, but for eliminating the problem outside which had allowed the raccoons' regular access. Matt F. and Tyler, the technicians, did an absolutely amazing job. They were thorough, professional and extremely courteous in completing the work on time in coordination with my schedule. The new vent work on the house even looks great from the outside! If I encounter any issue, they encouraged me to call back, and they would follow up. Great job, guys! Highly recommended! Thank you! :)

From the owner: We are a full remediation wildlife removal company. Instead of hiring 3 service companies to get…read morethe animal removed, clean up the attic/crawlspace, and close the entry point that allowed that animal in, you can just call Complete Animal Removal to have everything done in one phone call!

These people are terrible. They did a poor job of blocking up our house, saying the places we…read morepointed out were not needed. They set up a grand total of three traps in our crawl space (where we had trapped some) and two in the attic "because he knew they were up there." He put two traps right by the hatch into the attic, not even going up into the attic to look around. His traps have caught a total of one rat, whereas in the same time period, our own trap has caught 6. The only one of his that worked was up against the wall the others were just set up in the center of the space. He had to be reminded to come out to check them--and at this point, we have checked more than he has. Yesterday, e went down (because of the smell) and found that all their traps had been removed. Of course, the one remaining trap had a decaying rat in it. I called yesterday and left messages, they were supposed to get with us today. I finally got a text, then had to go through their automatic answering service and wait on hold for 15 minutes. I can't speak to anyone local; the lady at the home office says she has to check the contract and speak to the local supervisor...we'll see what happens.

the service was good but not completed. they charged my card without approval for final payment…read more did not complete job and will not return calls. BEWARE!

I signed the 12-month contract that includes an inspection after the sales person stated Wayne's…read morewould provide a written report after each service, including what chemicals were applied and where. My initial appointment was last week, for a 1-5pm window. I got a text from the technician asking for a morning appointment (no biggie, but I wasn't able to change my schedule), and that he will need access to the outside. Okay, but what about the inspection? Come to find out, there isnt really one. I asked the technician to still make an effort for identifying areas where bugs might enter. The technician was professional and polite. No complaints at all. Kudos for working well with his customer. However, I haven't received anything in writing about the treatment plan or chemicals used. I don't expect to see that at this point. My point is, this is not exactly what the customer signed up for. Room for improvement.

Spoke to my technician on the phone in April to schedule a spray. He texted me previously to…read moreschedule so when I talked to him on the phone I asked if I could use that number to text him to schedule instead of calling and playing phone tag. He said yes. June 30th I messaged to schedule, no response. Yesterday 07/07/2026, I got an email statement showing that my June payment was never made.... It's set up on autopay from my debit card. I've also never received any emailed statements from them the entire time I've used them. I assume they only send you a statement when you're behind... What's crazy is that I've received several texts and emails about new services and add ons to my service but no communication on a missed payment until the next bill. I call the main number on the website to see if they can tell me why my payment wasn't made because there was nothing wrong on my end or wrong with my card. The girl on the phone was extremely rude and just said she didn't know- wasn't willing to even look into it. Whatever. So I ask her if she can tell me why I never got a response from my technician to schedule. She proceeded to say that they don't have to reply and I should have just called the main number to schedule. At this point I wish I had just gone with a different company. Especially after everyone I have talked to about this has said they've had bad experiences also. All in all, don't bother setting up automatic payments because apparently they don't take the payment, don't bother messaging the technician that's assigned to your house for a spray, and don't call the main number for questions because you're just gonna be met with nasty attitude. Do better.

Hard working branch of Technicians and staff. They exceeded my expectations and are willing to do…read morewhatever it takes to protect my home from Pest year round. Very satisfied with my Orkin crew of Huntsville Al.

If I could give this company zero stars, I would…read more I had a follow-up appointment scheduled, but due to a change in my schedule, I called two days in advance to reschedule because I wanted to be present during the visit. My request was not honored, and the technician still came to my home. I reviewed my security camera footage and confirmed that the technician rang my doorbell and then left. I also requested to speak with a manager about the situation, but I never received a callback. Every time I called, I was told the manager was in meetings, and no one ever followed up. The lack of communication and poor customer service were extremely disappointing. Based on my experience, I would not recommend this company and suggest looking elsewhere if you have other options.

This is an ABSOLUTE Scam! Had an appointment set today that I took off work for to ensure they…read morecould come inside and spray. Got the text the agent was on the way and... Nothing. 1.5 hours later I get a text saying the Technician has completed his applications and a bill was included. I had my glass storm door open and was sitting in the Dining room at the door. Upon reviewing camera the guy NEVER GOT OUT OF THE TRUCK. He snapped a picture of my house through the windshield and billed me. ALSO - the phone number on the receipt goes to a cell of someone who in their message says "if you are calling Terminix you have the wrong number" Terminix is a FRAUD and Technician Zach Copeland #119105 is a liar to top it off. I wish I could post this SCUM BAGS picture on here. For NO reason should you call this company.

I would give a lower review but I am unable too. At one time we were contacted directly by the…read moreservice department, now back to the call center. They say they will show up but do not. We have paid for inclusion service since 2018 but have yet to receive service. It must be done when we are at home ias NEVER been followed up on and was told it was documented that it had. I was told the manager would call me almost a week ago. His name is Chris Freaze. Still waiting. I plan on canceling this service and will be looking for a service who offers in person honest dependable service. Wish me luck be very aware of their sales pitch and lack of follow through!