This is an ABSOLUTE Scam! Had an appointment set today that I took off work for to ensure they could come inside and spray. Got the text the agent was on the way and... Nothing. 1.5 hours later I get a text saying the Technician has completed his applications and a bill was included. I had my glass storm door open and was sitting in the Dining room at the door. Upon reviewing camera the guy NEVER GOT OUT OF THE TRUCK. He snapped a picture of my house through the windshield and billed me. ALSO - the phone number on the receipt goes to a cell of someone who in their message says "if you are calling Terminix you have the wrong number" Terminix is a FRAUD and Technician Zach Copeland #119105 is a liar to top it off. I wish I could post this SCUM BAGS picture on here. For NO reason should you call this company. read more

I would give a lower review but I am unable too. At one time we were contacted directly by the service department, now back to the call center. They say they will show up but do not. We have paid for inclusion service since 2018 but have yet to receive service. It must be done when we are at home ias NEVER been followed up on and was told it was documented that it had. I was told the manager would call me almost a week ago. His name is Chris Freaze. Still waiting. I plan on canceling this service and will be looking for a service who offers in person honest dependable service. Wish me luck be very aware of their sales pitch and lack of follow through! read more

I no longer trust Terminix after fifteen years of enduring scheduling difficulties. These problems were the result of arbitrary, centralized scheduling conducted from their national headquarters. However, now the local branch seems out of control. Six months ago, I received a call from a technician telling me he would be conducting an inspection on January 3, 2023, but he never showed up. This was the second time he had failed to arrive, because he had called a month earlier and never showed. Regardless of two missed appointments, I was asked to renew my coverage without my annual inspection having been made. That was the straw that broke the camel's back. Lesson learned and my patience exhausted. read more

Here's my experience. Midday on 10/9/19 I scheduled an appointment on line for a tech to come to my house and determine a termite issue between 16:00 to 18:00 hrs (4 - 6 PM). I even confirmed it via chat with an operator. At 15:45 hrs (3:45 PM) the tech calls me and tells me that he could not make the appointment because he was on the "other side" of Alabama. Interesting excuse. As such I have decided to go with a local established company. Maybe the prior evals are on point... I think I made a good choice to go with Cooks. Best. Shorty sends... read more

Very bad service, un owners staff , not respecting appointments , cancelling any time ( after receiving their payment) without informing the customer with no reason !! Not refunding - as they claim / for not satisfied customers... STAY AWAY FROM THIS COMPANY read more

RUN don't walk away. Terminex makes promises but does not follow through or return calls. Had to hire another company to solve the problem and now Terminex refuses a refund. read more

I wish I could choose -0 stars! This is the worst company I have ever dealt with! The last time I tried to get them out for inspection it took 6 months! Now here we go again! I had an appointment 11/3/20 between 3:00 and 5:00, no show and no call! read more

I called to talk with them about ants. I explained that I have 2 dogs with breathing issues. I needed some information on their products. The guy was SO RUDE that I just hung up on him. NEXT! read more

The WORST company I have ever dealt with. This company is a true definition of a SCAM. They will call you constantly when there's a problem with the bill being paid but not when service is being done. I've called and scheduled numerous services last month because my initial service never got done.. no one came nor called me but yet they still want to charge me. I have not gotten any good service with them since we signed the contract. read more

We have had the unfortunate experience of dealing with Terminix for 20 years because our termite bond was held by them. Their billing practices are ridiculous. They continually move up the inspection date so you end up paying the bill several months early if you don't constantly call them to cancel the inspection. They start calling in October for a contract due in March! We recently sold our house & needed a termite letter. Kirkland's charged $90 for this service. I called Scott at the local office to see if Terminex could price match this as we've been a long term customer. He said yes. The cost of the termite letter was taken out of the sale of our house proceeds - with no discount. To further aggravate me, I received yet another bill today from Terminex for the house termite inspection, that I already paid for. It was so generous of them to discount this already paid bill to $90. 5/19/18 I am going to update this review to report that after many phone calls to the local office & after a bad review, my $35 was refunded. Thank you Terminex. read more

I contacted Terminex to inspect my wet crawlspace and replace my broken sump pump. They came promptly, were competent and reasonable in their recommendations. I signed the contract and I thought all was good. Then they started coming, opening my gate, and crawling under my house without any notice. I contacted the manager, the call tree, and the inspector begging them to only come with advance notice, so that I could ensure the pets were not let out of the backyard and that the work was done with my supervision. No response. No notification or scheduling. The final work turned out OK though. read more

The rep you sent for the inspection this year was far more thorough than previous reps. He also informed me about other services Terminix provides. Please ensure Joe Smith continues to inspect my home. John Aitken Huntsville, AL read more