Okay I've been cycling for 4 years straight since I moved to Arlington. I can say that I'm quite experienced in both the cycling and the mechanic aspect. This year I wanted to take my cycling up a notch and become more competitive, so was looking for a newer bike, as well as a proper bike fit. I read many good reviews, and some bad reviews from Husam at ATA Cycles. I decided to go to ATA and their selection of bikes are to die for. Really you can't go to any LBS and find all the best frames in one location anywhere. This is not your typical WheelWorks or Landry's shop. Their philosophy is also different where they believe in getting a bike fit done to fit you to the right frame. That I totally agree and the best place to start since each frame manufacturers have different geometry. Husam showed me a few frames they carried, but then again was reluctant to talk more until I get a bike fit. I decided a few weeks after to get the bike fit from ATA. Husam was great, and gave me 100% attention with no interruptions. He explained my fit in detail and how my body correlates with the bike. I was impressed with all the tools he had, especially the laser jig he had for measuring the dynamic fit. Pretty cool since it's my first fit. After the fit we went to his showroom where he suggested two high end frames that would only fit me best. Surprisingly they happened to be 2 of the most expensive frames; Look 695 and Time RXRS. Both frames were gorgeous, but I really had my eyes set on the Look 695 since I had already done alot of research prior to visiting the shop. Now he wanted $10K for a Look 695 with Ultegra Di2 and some cheap wheelsets. My second option was $8K for Time RXRS with Ultegra Di2. They were both out of my budget, and Husam knew I had a budget of $6K, yet he didn't quite show me frames that he can build me for my budget. Instead he kept pitching that "you want a bike that you can ride forever, and not a bike that you want to upgrade a few years". I get it, and live by that rule that you pay alot now, and gain back alot later. I mean if you can afford it. Now I don't know if this is marketing tactics, but he kept sympathizing about my bicycle accident and wanting to help find me find the best bike for the best price. I read these same lines too many time in previous reviews from Google. I think it's great to sympathize on a personal level, but don't tell me you're giving me a good price when in fact you're not. He quoted full MSRP of $6000 on the Look frame which was 1-2 years old. I mean there should be a discount right on older frames right? He insisted that he would charge the same for frames even 4 years old since there are no notable differences, unless a frame has been completely redesigned with a new mold. I asked for a bill of material and he would not release that information. Okay whatever, I told him I will think about it, because that's a huge purchase. He wasn't all pushy, and also said he'll build me the best frame for whatever I can afford. Now here's the bad. A month after, I decided to build my own bike after extensive research, and I would literally save half the price of a newer built bike, plus I would have the best and lightest components. My decision was also contributed to the fact that I'm a Sr. Mechanical Engineer, and would never pay another to tinker with my toys. I'd rather enjoy all the fun. Well I finally built up my Look 695 with all the Di2. Everything was built to manufacturing specification, including all the the bolt torque. I called Husam up to schedule an existing bike fit and he quoted me $300, which I didn't expect to pay since his initial fit should have captured all the data. I also didn't expect to pay is another $600 for a complete Di2 rebuild. He said since I didn't buy the bike from him, and his mechanic did not build it; ATA would need to rebuild the Di2 from scratch for safety and liability reason. Now that is bullshit since Di2 is the easiest to build, because there is no cable routing except for the electronic cables. Everything is all internal, and I routed them myself. Come on even a qualified bike mechanic can not tell a Sr. Mechanical Engineer plus an automobile mechanic of 10 years that he does not know how to build a bike. Have one those guys build an engine from scratch, and we'll see who's better. I'm not trying to sound arrogant by any means, but I just don't see why one would think I'm not qualified to build my bike. In short, I felt like Husam was trying to make money out of me one way or another. I don't think he was ecstatic that I built my own bike, and he wasted all that time on me. I did pay the guy $300 for an initial bike fit assessment, so his time was well recuperated. I think his arrogance stands in the way, and he thinks he has the best bike shop in New England. He spends more time crapping on other shop, which doesn't show good character. Do yourself a favor and go to Dean at Fitwerx. Absolutely the best around and very honest. read more