Last night in the mini "snowpocalype," my car skid on an icy patch, turned 270 degrees, and the back driver's side tire slammed into a curb. It was no longer parallel with the road. After going a hundred feet, I realized driving home was not a safe option. I called my insurance agent and they gave me 4 numbers of tow companies to call. At Your Service was one of them. I called all 4, was told by each of them that there was an hour wait, so I called back the one who had sounded the friendliest. I'm not sure anymore that that was the right choice. I was charged $200 to go 15 miles -- twice as much as it should be! -- the premium supposedly due to the bad weather and "plenty of other people who need our help." He claimed it would take 2 hours to get me where I wanted to go. In reality it ended up taking 45 minutes. But by the time I called to get other estimates ($135) there would have been an additional hour wait, so I stuck with At Your Service because I was freezing and it was getting dark. The driver Mike was VERY nice -- if you call, ask to speak with him. He took good care of me and my car, and he's the reason I'm giving 2 stars instead of 1. I do not believe I would have been charged $200 if he had answered my call. So I was pleased with the service itself, just not the "friendly" guy who ripped me off on a bad day and was rude to me to boot. I'm sure he was having a busy day and was very stressed and tired, but he wasn't the only one, and I would have appreciated some compassion (and fair pricing) after what had happened. read more

I paid for parking at this lot and entered my license plate into the system as required. I realized shortly after that I had not yet placed the receipt on my dashboard and immediately returned to my car to correct it. When I arrived, the tow truck driver was near my vehicle but not yet in a position to tow. I showed him my paid receipt and told him I was returning to place it on the dashboard. I briefly stepped away (about one minute) to retrieve my daughter and my phone, which I needed to access the vehicle. When I returned, the driver had repositioned his truck, hooked my car, and demanded $70 in cash for a "drop fee," despite having been informed that I had already paid and was actively correcting the display requirement. The receipt provided does not appear to comply with Ohio Revised Code 4513.601 (C), which requires that when a vehicle is released before removal, the company must show both the full tow rate and the reduced fee charged. The receipt I received lists only an "hourly tow charge" and does not clearly identify a drop fee or the full towing amount. Additionally, the signage at this lot does not appear to meet the requirements of Ohio Revised Code 4513.601 (A)(1), which states that tow-away signage must be visible from all entrances to the property. The sign is positioned behind the payment kiosk and is not readable from the entrance, meaning drivers cannot review the towing terms before parking. Based on my experience, the tow was initiated despite clear notice that payment had been made, and the documentation and signage raise serious compliance concerns under Ohio law. I would strongly encourage others to carefully document their parking and be aware of how quickly towing can be initiated--even when you have paid. read more

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At Your Service Towing is a Complete Scam! Parked in a lot with a visitor tag for a few hours while visiting family. At 10:45 we walked back to their apartment to return visitor tag and get our goodbyes in and it was towed at 11:05. We came out to find car missing from lot at 11:15. We didn't know he was sitting in the lot watching for this type of situation (see picture of him backed in to spot). No one answered number listed on sign. Called 911 to report it stolen and they said it had been towed and was able to reach the "answering service" that was likely Brian, the tow truck driver's S/O, based on her being defensive when I said he had to have watched us walk away with tag in hand to do it so quickly. She asks when we can meet at their Sycamore address and agreed Brian would meet us there. No one was there and no one would answer the number. 911 operator said it was a civil issue and they couldn't help. Driver finally pulls in about 11:40 with another car he had already towed after dropping ours off at 11:20, according to the paperwork that was provided. Driver was rude. I was irate. He said cost was $260 in cash and then gave $13 as change due to fees. I said there were other cars in the lot without tags , asking why he chose ours when we had a tag in the window for several hours and within 20min of walking away he took it. He said he can't get back to lot we were in due to police not allowing traffic in and out and when we said we just came from there and there were no police, he beat us there, backed in to a spot and walked around parking lot with a flashlight checking for tags in windows. Definitely a scam that he tows the newer vehicles over the older ones, assuming he will get his cash fast back right back into spot to do it again. If he knew of specific vehicles he would park by them not in the far corner like he was a visitor. Based on info he provided, couldn't he be towed as well? I mean no tag, no one in vehicle... read more

At Your Service Towing - Backed in to spot watching for cars to tow. - Towing Near Me - Cincinnati, Ohio

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Our daughter's friend had parked in a Cincinnati Downtown parking lot near the Salvation Army to go to a restaurant. Prior to this, she had made sure not to park in an area belonging to the Salvation Army. She also paid to park, and had the ticket showing what time she should return to avoid lateness. Unfortunately, At Your Service Towing decided not to honor the time terms of her parking ticket and towed her vehicle about a half hour early. She had arrived where her car should have been, and found out later it had been towed. The next morning, our daughter's friend was able to get a ride to At Your Service Towing, and tried to explain how her vehicle was wrongfully towed. She showed them the ticket, which displayed what time she had paid for. The towing occurred before the time was up, about a half hour early. The rude woman behind the counter refused to listen to her and stated that will be $125.00. Our daughter's friend asked, "Why am I being charged to get my own vehicle? You towed it illegally!" She asked the woman if she could speak to the manager, but she said, "I'm the only one working here." My daughter's other friend tried talking to the woman, and even had his relative - (a police officer) talk to her. The woman utterly refused and stated the same: "$150.00 in order to get your car back." So this is what this "towing service" is. This "business" is nothing more than an ill-running, immoral and disgusting ransom-making organization. How can you remove vehicles illegally, hold drivers' vehicles hostage, and all for $150.00? This is sad that this happened to our daughter's friend, but even worse that this is one of SEVERAL incidents in which At Your Service Towing has violated Ohio Laws. My only advice is this: If you see this sign in a parking lot, find a different lot to park in. Otherwise, be sure you have an attorney on standby, because this company will not do anything the legal way. read more

Awful company. Towed my car even though I had paid for parking because my ticket had fell off the dashboard. When I found it and showed them that I was allowed to park there during this time period, they said the 'damage was already done' because it wasn't displayed on the dash. Funny enough when I first called and said I think my car got wrongfully towed out of a parking lot I paid for, they said it wasn't in their system and to call the police , then then told me AYS DID in fact tow it. When I called again they said 'woops I guess we forgot to put you in our system' so first off.. you put me into a panic, and then you go ahead and still put me in your system so you can charge me even AFTER I said I was wrongly towed? You couldn't have waited for me to come down and explain myself?????????? And then made me pay in cash to get my car back, so I have no record it got towed in the first place. So fucking sketchy. Such a scam. Awful we live in a world where PARKING has more value than people sometimes. read more

The most unethical company I've ever dealt with. Negative stars should definitely be a thing! Chris Poor, From At your Service Towing stole my friends car from her apartment complex. Tried to extort her for $70 to give her car back that was LEGALLY ALLOWED TO PARK there!!! She declined so he took it to the business location. Once he got her car parked at the tow lot, he became irate & aggressive and didn't want to give her car to her until the next day even though he said come pick it up! We had to call the Police, which didn't do much of anything. However she agreed to pay $180 to get her car back to her possession. After we got home, we looked into this place and no wonder they don't have a website, I'm sure with the type of business they conduct they dont want it to be easy for the people they scam to make a review.. so here we are on Yelp, letting the people know what they're dealing with. Will be filling a complaint with the attorney Generals office and BBB. If you see this review and have also been impacted by this company, I suggest you do the same! Its appalling that so many businesses in the NKY and Cincinnati area use this company to patrol their lots. read more

Handle my request within the hour. My parking lot is now making money and they provide the signs for free

STOLE family members vehicle off the lot during an emergency situation and the leasing office at my apartment was closed to get her a visitor pass. VERY RUDE woman who answers the phone hung up on me when I attempted to explain the situation. Karma is real. Have fun with that. read more

truck got towed, (my fault for not reading the sign) as he's lifting it up on the row back, I'm trying to find out where he's taking it and he slams the door and drives off with no say so of where my vehicle is going, so I finally get the number and call the lady who answered was disgraceful and rude, eventually i get the 260 dollars to pay and he throws my money and Id at me and tells me to "come back tomorrow with out an attitude" and ask my 19 friend and 27 year old sister to leave me (a 17 year old female) which was stated and refused to give me my truck if I wasn't alone with him down there! so I go back up and contact the police as im waiting he comes towards my friends car, with something in hand, and is still very rude and disrespectful and tell my 19'year old friend to go down there in his little dungeon or wtv alone, that was absolutely not happening. read more

This owner has scammed numerous people out of money and changes his prices based on his mood. Also if you pay cash he doesn't have e to claim on taxes so we will be a little cheaper. Sick and disgusting read more

This company scratched my car while towing a car parked next to mine. When trying to resolve the issue, the customer service was subpar to say the best. In the end I ultimately had to get police and insurance involved. read more

I wish I could give 0 stars or less. I paid for parking and--to my mistake--did not put the receipt in the dash, resulting in me getting towed. My pregnant sister (very pregnant and showing) presented my receipt and asked the man why we would type in my license plate if they weren't going to check. I'll admit, she didn't ask super nicely but he yelled at her, "Fuck you, you aren't getting your car back." and sat back down. I wish I was making this up or exaggerating, but that is verbatim what he said. I begged him as I needed my car to go back to Columbus that night. He was going to refuse service to us and keep my car. read more

if I could give -100 stars I tf would. My car was towed from Kroger parking lot. I called they said I was in a spot with a sign in front of it which said INSTACART PICKUP. The man hung up on me because I asked why would they even tow my car and I wasn't in handicap. $150 for nothing and I drive for instacart at that. THEY LITERALLY DNT GIVE A FLYING CARE. 20 degrees with someone's groceries and a 3 yr old. UPDATE I went to get my car after I was quoted $150, I got there he told me $157. I explained to him that he told me $150 cash and that's all I had. He (MIKE) threw my money back at me and said "come back when you have the rest" and proceeded to walk away sit dwn cross his leg and get on his phone. I asked him if they had a card machine he said "no and I'm not helping you no more". THIS PLACE NEEDS TO BE SHIT DOWN!!!!!! They have no sense of customer service. They are very disrespectful. They tow your car for no reason just because they feel they can do it. They literally take advantage of people. read more

Wanted to give a zero rating!! As you can see from other reviews, we also had an unpleasant interaction with this unethical company. This towing service takes complete advantage of people!! They towed a family member's car visiting the apartment complex parked in a handicap parking spot, even with a handicap placard in clear view in the windshield. When they went to pick up the car they could not have been more rude and unprofessional. Said... "Doesn't matter, if you want your car back, you pay $150.00. Complete extortion!! Do not recommend any business with them! read more

My car got towed at work... I came to pay. The lady at the front desk was so rude! I asked for her name because of her behavior... she then put her hand in my face, told me "no", she also called me a bitch and flicked me off. I didn't do anything to her for her to act that way. Her attitude was awful ! If you don't wanna work then DONT! I will be making a call as well! I will find out your FULL NAME! read more

Nicole was very unprofessional. She hung up the phone multiple times on me throughout our conversation and nothing was handled. I then spoke to Brian , and he tried to fix the situation by getting me my glasses out of my vehicle. I went down to the office to receive my glasses in which they said they would call when they obtained them . Still don't have my glasses. read more

Horrible. Parking, registered license plate and they still towed car. Will never park at any of there lots again.

I've been towed by this company twice. The first was for my parking meter expiring ONE minute before I got to it. When my friend and I went to pick up my car, the worker was incredibly rude and hateful, he came to the other side of the window and threatened to "get physical if we didn't pay and leave." We then called the police and he lied to their faces, they took his side and I paid in full for the tow. Last night, I was towed outside of my own apartment, where I have a parking permit. They would not have a conversation with me over the phone, they cut me off multiple times by repeating "$157 cash only" and then hung up on me. When I went to get my car, they had signs posted everywhere that you must wear a mask. The worker was not wearing a mask and refused to put one on. He then asked if he could sign the document FOR ME because he had no other way of signing unless I used his personal phone. The fact that they accept cash only is incredibly shady and has to mean they don't file correctly. This company is horrible, rude, and negligent. I cannot believe they're allowed to operate the way that they do. They have horrible reviews everywhere, it's a shame that our city allows it to continue. read more

My father has a handicapped placard and was legally parked in a handicapped spot at my apartment. They towed him. Morally corrupt.

Had the misfortune of having my car towed by this business after paying for parking. I know i put my ticket on the dash. Honestly, i think my out of state plates caused my ticket to magically "disappear" when they towed me. They show you a really crummy photo of your window as their "evidence". Oh and they dont care if you are a veteran so they have that going for them as well. Call anyone else if you need help. Steer clear of this place. read more

horrible company extorting people of 157$ after showing proof of paid receipt . I tried pleading with the tow truck driver that I have a paid receipt for two hours from 8:30 to 10:30 on a Wednesday evening in a lot off of Walnut , but my car was towed. read more

i had the distinct dissatisfaction of being towed from uc medical in clifton to "at your service garage." this was last tuesday in the middle of lunch time. the cost was $188.00 for 2.9 miles. my subaru was held hostage for nearly one hour due to a truck being parked in the back of my car. the temperature was 91 degrees. i have a heart disorder and my passenger had just eye surgery and was nearly blind. sweat poured from us and we had difficulty breathing. the police were called, but the rescue truck came to the rescue. i would like to see my money refunded (cash only of course.) i do not think your company would do the honorable thing! i can be reached at 513/417/2542 look forward to talking with you!!!!! read more

This is the worst company I have ever dealt with in my life. Passport parking was not working nor letting me pay for parking and this disgusting company tried taking my car and then charged me $70 cash to let go of the car. After walking to get $80 out of an ATM he only gave me $4 back and said it's all he has. After dropping the car he did it extremely rough and most likely damaged my bumper. The company doesn't even care that the app was not working, and you can't call them because it connects to the drivers and not a central line. Disgusting scammy illegal company. They should all be imprisoned for this disgusting company. read more

This company impounded my vehicle and held it hostage the entire next day. The communication and border line theft of this company is appalling. read more

If I could give zero stars I would.. We had a car towed, which is unfortunate as we paid for parking and out our space and license plate number in the machine- forgot to display ticket in the dash. As soon as we found it, we immediately called and said we were one our way walking there. Even though we called the office and told them we were actively walking there, when we arrived the office was completely empty leaving 4 women in their sketchy alley. We called to let them know we were waiting and even though he was "down the street" it took him over 45 minutes to return to the shop in the weird sketchy alley. When the man did return he barely answered our questions but made sure to include "stupid b!tch" to his response. He was incredibly rude and disrespectful. He also told us to "get out of his "f#cking driveway" as we tried to pickup the other two ladies who didn't want to enter the sketchy basement this office is held in. Top it off with the fact that you had to pay cash and the "fee" for keeping it less than 30 minutes was over $50!? Terrible. I understand the need to tow, but Cincinnati- please use another company! read more

Let me start off by saying that if I could give this company a negative 5 star rating, I would do it without hesitation. They tow cars that have paid for the right to be in the parking lot several hours before the end time on the receipt, the address on their sign only leads to the office and doesn't give you the address to pick up your car which is impossible to find. They claim to be open 24 hours but nobody answers the phone, despite having tried to call them for 2 hours to no avail. There are 2 signs on the outside building of their office. One states that it's $90 to pick up the car and $12 for storage, but not even 15-20 feet away from that sign is the SAME EXACT SIGN, only THIS one states that it's $127 to pick up the car and $17 for storage. Then we FINALLY find the right place after wandering around Cincinnati for 2 hours, only to be told it's $180 because "The pricing for the underground lot is different than the above ground lot." I have NEVER heard of a place that charges double for underground parking. This company is a joke. Absolutely ridiculous. They are scammers and vultures, and I'd advise anyone reading this to take your business elsewhere if you can help it. read more

I wish I could give this company 0 stars because they don't deserve any, they don't deserve to be in business at all. My car was towed from my own parking lot, that I pay for directly behind my very own house, because the parking pass sticker on my window was removed days before. The reason it was removed was because I got in a car accident that shattered my windshield resulting in me getting it replaced. My car was very obviously crashed. We noticed the man hooking up the car and went outside to explain he did not need to tow as we own the lot and we live here, the license plate is registered with the property, and explained the car accident. He could not have cared any less. Im not going to brush over how rude and SEXIST this man was. I had to call my male roommate to come down and talk to him because he refused to talk to me and my girl friends, of course when my male roommate got their he was very eager to speak! He then proceeded to try and drive off without speaking to our landlords on the phone, when we jumped in front of the car he pulled out a flashlight to threaten us? proceeded to refuse to talk to our landlords, REFUSED to tell us his name, and then sped off damaging the car. To make everything worse the building this nasty company runs out of is literally the most disgusting place you will ever see. It is literally underground and absolutely terrifying to go into. Not only that, it smells and feels like someone is constantly hotboxing the place with cigarettes. I have very bad asthma and after less than 10 minutes in there, I had to go back outside to get my inhaler and breathe because the air was so disgusting and thick. They had no way for us to file a complaint, or a claim against the wrongful towing, obviously because they do not care. They only accept cash because they are shady and probably running some kind of illegal business through there. If you have a chance to look at the facebook reviews for this place I suggest that as well. There are lots of examples of hate crimes and racism which just makes this company who you can not think can get worse, worse. read more

horrible company. Wanted $157 for towing my car up 2 blocks because I was parked in a lot for 5 minutes. Told the lady I wanted a receipt before I just hand over $157 in cash and for some reason it was the hardest thing ever to be provided a receipt. Scammy and fishy company I feel sorry for anyone that has to deal with them read more

Vultures, make their money from snatching cars that paid to park but failed to post. Karma will catch up with them, had been 30+ years since I was poached by the car snatchers, thanks for the reminder of how you Trolls work. read more

I wish I could give it 0 stars. Absolutely horrible money grabbing and illegal service. I truly don't know how it's not shut down. My car was illegally towed and I had proof that I paid for parking, the staff was extremely rude and would not listen to us and absolutely refused to let us show that we had proof even though we were presenting it. Its extremely unfortunate that it's a civil matter so police couldn't do anything. If you're a part of this awful company reading this (god I hope you are), I want you to know you're a horrible company and you are absolutely and unequivocally criminals and a waste to the public. read more

This company towed my vehicle because my meter had expired by 8 minutes. As if that wasn't enough they stole $2,000 out of my vehicle that I was going to deposit into the bank after I stopped to get lunch. When I realized the money was missing I contacted the company and the dispatcher told me oh well idk what to tell you and refused to give me the drivers name before hanging up on me. Very poor customer service. Unethical thieves. Do not let your netter expire in Clifton. Me simply stopping to get sushi costed me $2,180.I never leave reviews but in this case I had to make an exception since I also own a tow company and am shocked at the way this company operates. read more

I will start off by saying this company is doing what they are contracted to do. My sons car was towed (Legally) when I tried to call and pay for his car to be released I was informed it's cash only. I explained to the dispatcher (really nice lady) that I was deployed overseas so I physically couldn't do that. She then asked if I had family in the area, I explained that we are a military family and my son is only there for football. My son was able to convince the Uber driver to stop by an atm before taking him to the tow yard. I am only leaving this review in hopes that the owner will review his processes and accept credit cards in certain circumstances. read more

After numerous phone calls and sending them the repair bill plus pictures of the parking spot where there was not any leaking oil I received a check for the repairs. Still should not have been towed in the first place and the employees were completely rude. Persistence paid off to get reimbursed for the repairs. read more

My friend's car was towed from my apt building (totally my fault and yes, I feel like a garbage human for it). I called them on a Sunday morning at 8 am - we met them at the lot in 30 mins and she had her car back. It took a while to get someone to answer but it was relatively cheap and painless. Thank you very much. read more

My car was towed by this company because I had expired tags. My car needed brakes and rotors which I purchased and were in my car. My whole family inuding myself were sick with Covid and the weather was bad so I didn't renew them at the time. My landlord had it towed saying she didn't know it was mine. My car is a all wheel drive. They towed it back to me because I didn't want to drove till my brakes were fixed and now my transmission is shot. The lady tried to tell me they didn't damage my car, and my transmission was broke before they towed it. Like who buys brakes for a car that has no transmission? She also said my car was not driven in months, like she knows when I drove it last. I had just drove my car when our parking lots were redone. These people are complete crooks that don't even know how to tow a all wheel drive car. Or don't care. Incompetent liars. Too bad we can't rate them a minus 10 stars. Crooks!!!! read more

This is how at your towing did my car after paying them $382.00. For starters I called at 9am they told me to call back in an hour to calculate my total. Then proceed to tell me it will take 2 hours to get it out the spot. But took over 3 hours to call and say my car was ready for pick up. I asked for my jack stand that it was sitting on they said it's on the car, clearly in the photo my car is on the ground and not a jack stand! Somebody is going to pay for this and I will attempt to have this tow company shut down. Very unprofessional and only accepts cash. On the receipt they don't even write down what all you're paying for. So from 7/16/2019 until today 7/25/2019 is almost $400.00 that I work hard for. I wish I didn't have to give you all any stars because I wouldn't but the only way to share this is to give it a rating! I promise I will be met and not the nice lady they met today. read more

At Your Service Towing - My car - Towing Near Me - Cincinnati, Ohio

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Horrible. Horrible. Horrible. Not only do the refuse to answer simple questions about how to get your car out of impound, they threaten to call the cops. Don't run a 24 hour business where you have to interact with the public if you're too chicken sh*% too talk to someone asking you simple questions politely WITHOUT THREATENING TO CALL THE COPS. Disgusting and RACIST. read more

At your service towing towed my vehicle after my meter expired by 8 minutes. As if that wasn't enough they STOLE $2,000 out of my car that I was going to deposit into the bank after I stopped to grab lunch. Once I realized the money was missing contacted the company, the dispatcher told me oh well idk what to tell you and refused to give me the drivers name before hanging up on me. Very poor customer service. These people are unethical thieves who need a refresher course in customer service. Learn from my mistake do not let your meter expire in any lot who uses them as a provider especially. Me simply stopping to grab sushi costed $2180. I NEVER leave reviews but in this case I had to make an exception since I also own a towing company and am shocked and disgusted at the way this company operates. read more

Extremely aggressive towards customers and will not give any information on how to pick up your car. People of color beware they are also prejudiced and will immediately call the cops when you are just trying to pick up your vehicle. read more

No stars if that was an option. This tow company is poaching unsuspecting customers and students in Clifton. We paid for 30 mins to get our Thai express carry out and came out to no car in about 35 min max which means they were sitting there waiting to tow us. The sign says it's $90 and $20 payment on all signs and they charged us $157 cash to get my car back with no explanation. I had to get to work so I didn't have time to haggle. They should be audited I'm sure they aren't reporting all that cash. read more