Just trying to get the estimate we paid $125 was enough of a hassle that we decided to find another…read morecompany to do our repairs. Customer service is severely lacking....no prompt follow up to calls, texts and emails. It took multiple texts and emails just to set up the appointment to get an estimate. We were obviously not able to judge the quality of the work because we couldn't get past the poor customer service. The estimate was partially incomplete with a lot of TBD. No labor hour rates listed. Nice enough couple that runs the company but I think it's more of a hobby than full time business.

From the owner: We specialize in Custom RV Interior Renovations. We can also repair RV floors, walls and ceilings,…read moreincluding LVP flooring installation and painting. If you simply need minor fixes or updates such as seal replacement or caulking to roof, slide or windows, we can do that as well!

So if you want or need a scientist, engineer and rv repair all rolled into one guy, then Scooter is…read moreyour man. Trust me! This is my 3rd time using him! * And he comes to you!! * And he does a site survey beforehand so as to not waste time on repair day or ordering parts!!! Enough said! Call him!!

I wouldn't trust Eric (Scooters) to check my tire pressure and get it correct. Scooters was hired…read moreto change a fuel filter. The filter was not changed. In the process, they allowed air into the fuel system. Somehow, my being at the other end of the R/V, a distance of 40 feet, it's my fault air was introduced to the fuel system which necessitated bleeding air from the injectors to restart the Cummins B series. As we were departing Eric said he would make and adjustment on the pricing since the job was not preformed. Once again, another task not completed. If Sckooters replies to this, I'm sure they will blame the moon, the stars and age of project. It's a poor carpenter that blames his hammer. They are NOT reliable.

I recently had some severe water damage to the roof, ceiling, and side panels. Someone suggested…read morethis place and I'm sure glad they did. They did excellent work at a reasonable price. This is extremely difficult work and I'm not sure there's another person within 200 miles than can accomplish this type of work. Tv-Fam is my new @go to" RV maintenance provider.

RV-FAM is a first-class operation and a true no-nonsense team of professionals who know how to get…read morethe job done. Mike in Sales was outstanding to work with as I traded in and downsized from my Class A to a more manageable Class B -- a 2016 Airstream Interstate. He handled both transactions smoothly and made the entire process easy. Vitali does an excellent job leading the RV-FAM operation, overseeing both Sales and Service, and it shows. After my first shakedown trip, I had a couple of issues with the A/C and propane systems that needed attention. I was honestly impressed by how efficient and well-organized the service side of the business is. These guys clearly know what they're doing. They diagnosed and resolved the issues, completed a diesel oil change, and had me back on the road the very same day. Fast, professional service with great communication -- exactly what you hope for when owning an RV. Highly recommend RV-FAM!

This company will be my first phone call when I have another issue. Jeff was very professional,…read moreknowledgeable and very caring about keeping the areas clean, and returning things to the way he found them. He explained in detail the issues he had found. I will gladly pay his travel time to come to me next time, knowing the quality of service I will receive. (Up to 2 hours - each way)

Arrived Sun Outdoors Ocean City aka Castaways and main slide wouldn't extend. Ladies in office…read moresuggested Jeff. He came on time as promised and inspected everything. Was impressed with the stocked repair equipment/parts trailer he had in tow. He discovered the wiring to batteries were faulty and need to be replaced. Jeff and his wife Kaitlin were very personable and their service cost very affordable. Most definitely call them if you're in need of service!

Called on a Tuesday to request service and was lining up dates with Kyle soon thereafter. Was able…read moreto get the stabilizers (undersized and way too rusted in place) replaced quickly. Also was able to service both AC units and get them ready to go for the year. Used these guys before to fix areas on the roof that required more tlc than I had time to give as well as correct issues with my axles that another company ignored (more like did nothing but charged me like they had). Will definitely use them again.

Thank you for outstanding service helping me with fixing a leak and helping me install my…read morereplacement microwave, I also needed to familiarize myself with all of the maintenance needs for my hybrid rv and they took the time to explain what they were doing every step of the way, giving me tips and saving me more money in the long run. I really appreciated the courteous and conscientious way they got the job done. I was instilled with a sense of confidence that I could depend on them to have the expertise with all aspects of maintaining an RV, I also thought that the fees were reasonable considering all of the services performed.

Jay the owner came over and gave estimate. Agreed to price and time to complete work. He came did…read moreportion of job (resealed couple windows) "BUT" had lots more to do . "NEVER" showed back up for two weeks or contacted us at all to finish repairs to which I sent him a text ( which he never responded to either) expressing my issues with him and his lack of communication and not keeping his end of the deal and missed the dead line to finish before our first camping trip of this year 2024 .Saw him at Lowe's and his explanation was " I've been busy" umm hello (Jay the owner) said we caught him just at right time before he got busy. He did apologize BUT never one time said let me get this wrong straight and get your camper fixed. Not a way to run a business and would not recommend due to not doing what we agreed to and finishing what he said he would do.

From the owner: We are a small business - husband wife team! We don’t ask you to haul your trailer/camper anywhere…read morebecause we come to your location! Over 20 years of experience, honest and reliable!

Had a marine transmission go out in the Bahamas and Mack Boring suggested Ellis for a conversion to…read morea ZF12 transmission. His conversion worked great and his service a quickness in my time of need were greatly appreciated. Definitely a go to person when you need help.

CORINNE G. I have been in this business for over 50 years…read more I did alot of work on the Hull and Dagger board as wel as paint work ,repaired your trailer and thought you were one of the better slip holders. Last December you were in my Office and said c would I get you an I 40 depth instrument an I called West Marine Pro and ordered an I-40 Depth sounder ​and I told you then that you were in luck it was on clearance and ga e you the discount. At that time I told you it would be there the next day. YOU CAME IN THE OFFICE AND SAID YOU WERE GOING TO INSTALL THE HEAD UNIT YOURSELF I handed you the I-40 that was never taken out of the box in my presence snd you handed me the transducer and said you weren't comfortable doing the transducer install but you were going to wire everything your self. 8 months later i get a call with a man calling me a idiot, incompetent and cuasing me.I let him that Mulligan a d called my West Marine Pro Rep . To see if he would help with this deal and he laughed and said and you want help on an electronic instrument that the customer installed 8 months ago. When the Customer not read when he turned it on it would have said Speed. Talking to the Riggers that did not show up to help this man they said he was too hard to deal with and the internet junk rigging the boat owner had was dangerous and I said the same when I saw it. I ask my West Marine Representative if he would help get this straight and said no way due to 8 months time gone by. I had West Marine Pro to send me the right Instrument and it was $300.00 more dollars than the speed that the Customer installed himself 8 months ago. I told the boat owner West Marine Pro would not Participate but they had the correct I40 depth was in stock and I would.have it mid week. The Boat owner said Bullshit he could get one the next day and called me a F'n liarat that point I hung the phone up. This man text me for several hours a day. I gave this gentleman 4 dates to hull the boat and install the correct Instrument. I told the customer to keep the speed instrument as it really is needed his boat and as is the depth instrument. The dates I gave him none was good for his schedule.At that point I realized nothing was going to please him. This man wrote a nasty email to Bill the owner of the marina a nasty letter and said my incompetence and other insults about my inexperience. 50 YEARS IN THIS BUSINESS i Love lead me to believe that nothing I would do to help these people would do would satisfy them. So after the insults almost fist fights and he swinging his cane at my wife he is a lucky man. I told him fair Weather and Following Sea's a d good luck at what ever Marina he was headed to. I would do for him what West Marine would do for a Company that spends tbousands of dollars a year with them and tha was nothing.

Quick response, prompt and executed the fix. Water leak from not winterizing. Had our water flowing…read morein no time. Fixed at the KOA

Had a inline short of wiring. Ed came to campsite and quickly found it. Repaired better than new…read more Very professional and a fair price. Would highly reccomend.

Jeff is the owner, and I am completely satisfied with the work he performed on my National RV. I…read morecould drive my RV to his location. We set up an appointment for Jeff to come to the campground I was in. 10AM, Monday morning and Jeff was there on time. He completed the repair work beyond my expectations and at the price I was quoted. Hopefully, I will need his services again but if so I will call Jeff @ RV WORKS. Thank you, Ed

From the owner: Registered\Certified Rv mobile tech. read more

I came in for an oil change, simple as that. They sent coupons in the mail. I made an appointment…read moreearly in the morning, yet still waited over an hour for an oil change that should have taken 20 minutes. The mechanic finally came out and told me I was "6k miles overdue on my spark plugs" I told him my REGULAR mechanic just changed them maybe 2 months ago. This was the first red flag, as a woman by myself I could sense they were trying to upsell me on something I didn't need. Then he goes on to say I have an oil leak--the worst/hardest kind to fix, and gave me a quote of over $1000. I had just in the last few months had a lot of work done on my car, diagnostic as well, and found it pretty convenient my regular mechanic didn't catch an oil leak but they somehow did. I declined the estimate, took my car home and spoke with multiple mechanics. I let cardboard sit under my car for several days and not a drop of oil appeared. At the advice of my mechanic I also let my engine idle for 15 minutes with the cardboard underneath, as he said some leaks do not drip until pressure builds in the engine. Still NOT A DROP! He explained to me that companies like HARRIS send out these coupons for oil changes to get you in the door, and then upsell you on all this work you don't need. They make very little money just doing oil changes all day why else would they practice business this way when they are a full service garage? I will NEVER return, and shame on them for trying to scam a young woman by herself, just trying to get her oil changed for a good price.

Very pleased with my service. My 2010 MDX needed to have a fair amount of service oil change, tires…read morerotated and balanced, new plugs, plus other things and they did an outstanding job getting everything done and at a reasonable cost. Thanks for doing such a great job.