My spouse was having issues with her Apple Watch and wanted to go to the nearest istore to have it…read moretreated for repair. Willow Grove Park was the nearest location, about 15 miles west of home. The drive was a fairly straight shot even without driving the PA Turnpike. The cruise through Montgomery County was pleasant until arriving to the commercial entanglement that has become Willow Grove. We found the right entrance to the mall closest to Apple and the parking garage attendant to it. The iStore was on the second level, a quick minute from the escalators. It wasn't overly busy upon arrival, and we were able to flag down one of their resident geniuses and have the problem taken care of in under ten minutes. It was just a set up deal and the need to wear the watch strap tighter on the wrist. Mission accomplished. No charge! Smiles all around. Aside from the dimness of the Willow Grove Park mall, the sensation that we were walking through a dingy cave, and the broken escalator, the experience with Apple was a pleasant one. They really know their shit. Five by five Stars for this unexpected surprise.

I went to the Genius Bar at the Willow Grove Apple Store with an iPhone 13 Pro on Apple's own…read morepublic iOS beta, fully covered by AppleCare, needing one simple thing: a battery replacement bc mine is @79% health. Instead of helping, I was told they won't do any hardware repair on a phone running beta unless I first "erase" it and downgrade to the public OS. No warning when you join the beta, no warning when you buy AppleCare--just "policy" thrown at you after you've already built your life and work around the device. This isn't a casual Instagram phone. I'm a using Epic/Haiku, TigerConnect, Outlook with Microsoft Authenticator and multiple other MFA‑protected encryption tools. Erasing and re‑enrolling all of them is hours of risk, effort, and lock out productivity time, all at the mercy of Enterprise IT. And at Apple, they dismissed it like it was nothing. The Genius Bar guy said that Public Beta is for "developers" testing on "extra" devices. Really? I wonder why they call it public Beta? Apple loves to market "innovation" and invite ordinary users into betas, but in practice this policy treats a paying AppleCare customer as a problem to be avoided despite the fact that we are giving them feedback on their products pro bono. If running the beta means "no repairs unless you wipe your phone," that should be clearly disclosed up front, not buried in ambiguous fine print and quietly enforced at the counter once you have a battery downgrade --an issue which eventually every phone will have. And given the issue, it is completely unnecessary. It's a battery, folks. So: DON'T waste your money paying for Apple Care (do the math $9.99/month x 12 x 5= $ 600...what I fool I was to sign up for that!), and don't give them free feedback by enrolling in Public Beta. Let them PAY "developers" to use their "auxiliary" hardware to help them fix their Beta software products. I left with the same worn battery and a lot less trust in the Apple Ecosystem. Apple, you now not only suck in innovation, but in customer service, trust, and loyalty to the every customers that have kept your stagnant brand alive for these many years. Shame on you Tim Cook. Maybe your successor will have better sense. I wish I could give you and your corporate strategy zero stars.

I was referred to Murphy's by a friend who swore on his services. He fixed her water damaged iphone…read moreand a water damaged iphone of another friend. I brought my water damaged iphone to Jerry and was told it would be fixed in an hour. Fast forward 2 weeks. Still didn't have my phone. Was told by Jerry several times he would call me back about the status of my phone. He never called me to tell me anything. I hounded this guy almost every day for two weeks, only to be told excuse after excuse about why my phone was not yet repaired. He delved into his personal life (finding excuses) on several occasions but I was too nice to tell him I didn't care and I just wanted my phone back. Finally, when he came to the realization he couldn't fix my phone, he said he would at least rig it so it didn't appear to be water damaged and Apple would just give me a new phone under my warranty. Say its my fault for not being thorough, but I just wanted my phone back at that time. I finally had my busted phone back in my posession when I realized he didn't rig it at all. The headphone jack was still bright red...and I had to take my phone to the Apple store in an hour! I called him to tell him how he royally screwed me this time. I didn't listen to his excuses about fixing it. I went online and upgraded my phone paying $386 for a new one. Believe me, the price was worth not dealing with Jerry again.

I bought my son a brand new iPhone 4s and he promptly broke the glass front. It still worked, but…read moreyou could get glass splinters if you used it. I saw this place and gave them a try. Yes- the place is dirty, smokey and unkempt. But Jerry fixed the phone for $80 in about 2 hours. He also sold me a top notch case for the phone for a few bucks more. OK- So he needs to work on his professionalism. But I'd go back to him.

I tend to go to this location because it's close to my home…read more A private parking lot they shared it with Chick-fil-A for the Bank Metro chipotle so it's very very very busy. Hard to find parking. People are legally parking so Pack patients. Atmosphere: very bright And can get a little loud. Service, most of the staff are always helpful and very engaging but my favorite guy that I go to because he's very knowledgeable customer focus and gets you what you need is Sieem. He's the best.

I came in to the Wyncote store on Sunday, May 17th because my Samsung S21 FE had stopped working. I…read morecouldn't make or receive calls, couldnt text, nothing. John, my T-Mobile expert, labored diligently trying to resolve my problem to no avail. I asked him what was was cheapest Samsung phone because I needed a phone immediately and did not have the time to do a deep dive into researching a long-term high functioning phone. I wound up going with the Galaxy A17, a basic non impressive device that served would serve its purpose of making calls and making texts. I was told this phone was non refundable so I purchased it knowing I would be stuck with it if any problems arose. And sure enough, problems arose. The "screen of death" happened every few hours. Long stretches of blackness enveloped the screen when I was engaged in my most important work tasks. The loading of a web page took over 30 seconds, no matter the Wi-Fi I was connected to. Nobody could hear the calls I made. I did some research on T-Mobile's 14 day buyer's remorse window and saw that I was within that range to return my phone. So I went back to the store on Saturday, May 30th to explain the issues I had with the phone even though I knew I was told beforehand the phone was not returnable. I spoke with a very patient female rep at the store who unfortunately told me I purchased a phone that could not be returned. It was at that moment when I was on the phone with T-Mobile for additional support, that the store manager, Nuria came by where I was sitting. She asked how could she help me. She sat down next to me and listened so patiently to my dilemma. She never questioned me, or spoke to me in a way that made me feel like I should have known the about the return policy. For the record, both of the previous employees were also kind. They were both respectable and spoke to me in a professional tone. But I needed my refund because just a few days earlier I had purchased a permanent phone to replace this A17 dud. I was bleeding money! In the end, Nuria asked for my phone number, pulled up a return receipt, and refunded my money. I have never, in my four years of living in this city, dealt with a more kind, warm, and professional person in retail than Nuria. This store is always clean, it plays great music, the customers are ALWAYS acknowledged, and from what I saw, every customer on both of my visits left the store happy from the service that they received. Thank you Nuria for your wonderful customer service and thank you John for initially helping me to set up and transfer my phone information on my first visit. While my purchase did not work out, the true greatness of a store is defined not by the service it offers, but by the people they employ. And this T-Mobile location employs some amazing individuals! NURIA YOU ARE THE BEST! HEART EMOJI!

I arrived today to have my iphone serviced. the staff greeted me promptly and began assisting me…read moreeven before my slotted time. my phone was difficult to work with due to an unforeseen tech issue. the staff handled the situation professionally and with a lot of patience to resolve the issue. I work in the service issue industry and appreciate great customer service! great job CPR Willow Grove.

Come here if you want to pay triple the retail price for a case, are in the mood for a circus, to…read moretalk in circles, or not get your phone fixed. This place is a joke and I am amazed at how hard these people work, to avoid actually doing what they're paid to do . I can't believe assurant co-signs this place it's embarrassing. I was sent here by assurant after damaging my 15pro screen. They replaced the screen and the tech who did it was unable to calibrate the screen and was not comfortable with removing it so he had to recruit another tech with more tenure to remove the screen for a second time. This second removal caused a damage from the bottom of the screen. So they hand me my phone with a lit screen but by the next morning at the bottom was a black spot. By the evening the spot grew and I brought it back to the store per assurant's instruction. The tech I met when I returned lied to my face. She acknowledged the damage and that it happened during the repair. She then claims there's no 15pro screens in stock and says she's ordering me one and noting this, so they will call me when it comes in. Guess what? She didn't order a screen, she didn't note any of the interaction, she just avoided repairing the phone and sent me off. I call them after a few days and she answers and says to come in because they're slow and they have the screens in.... so I go in and spend an hour with these people discussing how it isnt there fault. There was so much effort put into avoiding repairing their mistake it was incredible. The Employees were all clueless as to the repair, there were no notes or documentation on their end and even their manager whom I spoke to through an employee's cell phone, was trying to blame me and avoid repairing the phone. If this was the case why was I not told this a week ago when I brought it back after the initial repair was defective? And why was I not contacted when the replacement came in? I imagine it's because this location is being managed by a lazy person who has recruited a team of lazy people that will do only the bare minimum to remain open. 0/10 I wish I could give a negative star count.

My son XBox has been down for a while and I had to get it fixed!! So I thought my son had a Disc…read moreStuck inside and wouldn't come out !!!! I even went on YouTube to get the Disc Out. So I decided to go with this establishment and the guys were really kool and nice explaining to me how this works and they took it apart and but it back together like it was Nothing!!!! Whoa that was fast I got my son system back and it works like brand new!!!!!!! Thanks Team

great to work with fixed my phone works perfectly I would recommend my friend and family thank lisaread more

Great services knowledgeable, friendly, and clear and concise! Would recommend for anyone with…read moreproblems!

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Philadelphia store today.

I recently had a recurring problem on my wife's iphone. I stopped in at this location and got it…read moreworking with the help of a very knowledge very young man! A couple of days later same problem. they were busy like really busy with more important issues. After a short wait a child (seemed very young from my ancient view) name Bri or brianna came over and very gently handled my frustrations and lack of 21st century experience! She not only solved my problem but sat with me long enough to make sure I could actually fix it in the future. She was great, but that has always been my experience at this location.

I went to this location for help with my phone, and Simone was extremely helpful. She explained…read morewhat I needed to do to get more storage, offered helpful suggestions and assisted me with correcting my plan. She took the time to explain several things about my phone, which I truly appreciated. Overall, I had a great experience and will definitely return to this location whenever I'm in the area.

Great place for phone repairs! Friendly, efficient and fairly priced. I've brought an i-phone here…read moretwice; once for water damage and second time for battery replacement, and it was a much better, faster and less expensive option than going to apple store. Just $30 to replace the battery and it's nice to have a neighborhood place with good service and reasonable prices.

From the owner: Respect and Trust. Deliver as promised. Honesty and…read moreIntegrity are part of our business. 23 yrs experience in the same Location. Serving the community and for better America. Repairs phones, computers and sales of accessories.