I tend to go to this location because it's close to my home. A private parking lot they shared it with Chick-fil-A for the Bank Metro chipotle so it's very very very busy. Hard to find parking. People are legally parking so Pack patients. Atmosphere: very bright And can get a little loud. Service, most of the staff are always helpful and very engaging but my favorite guy that I go to because he's very knowledgeable customer focus and gets you what you need is Sieem. He's the best. read more

T-Mobile - Mobile Phones Near Me - Wyncote, Pennsylvania

I came in to the Wyncote store on Sunday, May 17th because my Samsung S21 FE had stopped working. I couldn't make or receive calls, couldnt text, nothing. John, my T-Mobile expert, labored diligently trying to resolve my problem to no avail. I asked him what was was cheapest Samsung phone because I needed a phone immediately and did not have the time to do a deep dive into researching a long-term high functioning phone. I wound up going with the Galaxy A17, a basic non impressive device that served would serve its purpose of making calls and making texts. I was told this phone was non refundable so I purchased it knowing I would be stuck with it if any problems arose. And sure enough, problems arose. The "screen of death" happened every few hours. Long stretches of blackness enveloped the screen when I was engaged in my most important work tasks. The loading of a web page took over 30 seconds, no matter the Wi-Fi I was connected to. Nobody could hear the calls I made. I did some research on T-Mobile's 14 day buyer's remorse window and saw that I was within that range to return my phone. So I went back to the store on Saturday, May 30th to explain the issues I had with the phone even though I knew I was told beforehand the phone was not returnable. I spoke with a very patient female rep at the store who unfortunately told me I purchased a phone that could not be returned. It was at that moment when I was on the phone with T-Mobile for additional support, that the store manager, Nuria came by where I was sitting. She asked how could she help me. She sat down next to me and listened so patiently to my dilemma. She never questioned me, or spoke to me in a way that made me feel like I should have known the about the return policy. For the record, both of the previous employees were also kind. They were both respectable and spoke to me in a professional tone. But I needed my refund because just a few days earlier I had purchased a permanent phone to replace this A17 dud. I was bleeding money! In the end, Nuria asked for my phone number, pulled up a return receipt, and refunded my money. I have never, in my four years of living in this city, dealt with a more kind, warm, and professional person in retail than Nuria. This store is always clean, it plays great music, the customers are ALWAYS acknowledged, and from what I saw, every customer on both of my visits left the store happy from the service that they received. Thank you Nuria for your wonderful customer service and thank you John for initially helping me to set up and transfer my phone information on my first visit. While my purchase did not work out, the true greatness of a store is defined not by the service it offers, but by the people they employ. And this T-Mobile location employs some amazing individuals! NURIA YOU ARE THE BEST! HEART EMOJI! read more

Store customer service. Training and education. Professional development and knowledge. read more

I found myself in Philly at this location because PPL pissed me off...and the 800 number just has not been as helpful as they should could be. So the bright spot here is Veshay!!! She is a ver good customer service professional. Now for the time that I was in the store all of the workers there seem to be very nice but she is courteous kind and very personable! She takes her time to make sure you understand what you are getting into and not try to over sell you like a used car sale person! I would definitely drive the two hours to have her explain what I need to know. read more

T-Mobile customer service is awful. I ordered a phone online, when I received the phone I didn't like it and returned it the next day. Since then it has been a customer service nightmare. I received a bill for a service that I never used. I contacted customer service and was told I couldn't be helped over the phone. I went to a T-Mobile store and was connected to someone who supposedly closed the account and removed all charges. Today I received another bill from T-Mobile and a notice from their collection agency. I'm back on the phone trying to get this resolved. I suggest don't even bother with T-Mobile, it is not worth the hassle. read more

I've had T-Mobile for many years, and been happy with the service overall. This review, though, is about the Wyncote store in particular: everyone I've ever dealt with here has been friendly and helpful, and Bianca worked a MIRACLE with my wonky Moto E4 today. I was 100% pleased. Many thanks, and keep up the great work! read more

Don't Switch!!! They told me they would pay my final bill and cancelation bill and they lied, boy did they lie! They didn't pay, when I followed up they acted like it was in order but here I am months later with broken promises. People lie to me all the time but not as bad as T Mobile did. read more

Fastest service ever. I switched from Metro PCS to T-Mobile in less than 45mn with three new phones and a hot spot!! Ask for Ryan Davis: this guy is the superman of mobile phones, was knowledgeable, extra super duper fast!! read more

I recently switched from Cricket to TMobile to take advantage of their great international plans. When I went to the Shelton Hamm location to change my service I asked the associate how long it would take as I had an appointment that evening. He assured me that it would take no more than 15 to 20 minutes. I didn't leave until over two hours later. Most of the time was spent with him on hold with his own company while trying to switch our numbers. I saw a promotion on the website where new customers are given a gift card. I asked the associate how to receive it and he said that he would sign me up for it, but never did. I had to go back to the store the next day. When we first switched our phones we were told that it might take up to 24 hours for our phone numbers to port over. My husbands phone worked with in a matter of minutes, however mine didn't. I kept waiting and hoping eventually would but after 24 hours I went back to the store and discovered that the associate had placed the wrong Sim card in my phone-- he used the one that was supposed to go in the car device I purchased. Smh... thankfully, the manager was nice enough to give me a credit on my bill which is why I'm not rating this even less stars because it really was a horrific experience. I am enjoying the service, but signing up for it was hell read more

My phone service is always cool . But the service they give you at this location when you wanna speak to someone is ridiculous . So a couple of months ago I went in here to ask about a upgrade for my new phone . So I walk in and they're talking and doing what they wanted to do so I'm trying to get their attention . So after a couple minutes I ended up leaving and going to a better location where ppl are willing to service you . I or anyone else shouldn't have to fetch someone to help out specially if we're paying our money . Don't come here! read more