This is the first T-mobile location I've been to that helped me right away…read more They greeted me as soon a I entered, listened to what I wanted to do and they helped me and I was on my way. Every customer that came in they would greet even if they were with customers. Which goes along way. There's nothing like entering an establishment and not even being acknowledged and then you sit around wondering if they even saw you. I forgot the man's name who helped me. If I remember I'll come out his name in here. He was so kind and helpful. He clearly knew how to do his job efficiently. This will definitely be my location to come in if I ever need anything again.

I would give no stars if I could. Do not do any business at East Kellogg and Rock Road. Management…read moreis all about making money and misleading customers. I would suggest checking your bills to make sure what they told you is accurate. If not do not bother with them because they have no customer service. They will just tell you that there is nothing they can do. But if you want some free trackers they are more than willing to give those to you for free but fail to mention that there's a service fee. Oh wait, that was supposedly on the receipt they never gave us. My bad!!!

I'm writing this way loo late. Should have been done 3 years ago, however, the problem is ongoing…read more My wife and I and our daughter used sprint before T mobile bought them. Since that point we were charged random amounts on bills and got little help from customer service because they couldn't communicate between the two merging companies. We canceled our account (or thought we did) shortly after the merger. Much to our surprise, they kept sending bills, still random amounts. We tried several times by phone and at their stores to get this corrected to no avail. We even paid a few extra months thinking maybe that was for early termination. At some point, we gave up and now just have constant debt collectors after us, and since the account was in my wife's name, she has a mark on her credit, which is otherwise excellent. DO NOT USE THIS COMPANY. Bad customer service, poor billing practices, and to top it off, the coverage areas aren't even as good as Cricket.

Update: i called back and spoke to serveral different people including 3 supervisors. Still no…read moreresolution, guess i have to give at&t or Verizon a change..i heard their coverage is better anyways Omg everyone that i have spoken with have been extremely rude.. i pay my bill every month, but when there was a problem with my bill they were extremely rude!!! Ive talked to several different people and they wont do anything. Tammy a SUPPOSEDLY supervisor hung up on me because she wouldn't let me talk. They talk over u, and kept saying we are number one in customer service. I was supposed to have gotten 5 different call backs and i had to contact them EVERY time. If u want rude service, go elsewhere. Ive been dealing with the SAME issue for a month now and NO ONE can give a resolution.

I may or may not sell my iPhone each year to buy the newest one. I've used Blazing Electronics…read moresince at least October of 2017. Actually it may have been 10 years or more by now. I couldn't recommend a company more than them. They have always been awesome and fair when I lock in a quote to sell my phone. They inspect it and the may counter offer at a lower price, if it doesn't match description that you listed it as, but I wouldn't expect them to do things any different. I know that I wouldn't want to buy a refurbished phone that wasn't checked for water damage or broken components. My check is mailed and in my hands within a week after inspection or accepting the counter offer. I can't think of anyone else who I would trust more than these guys. Thank You for all the years of Great Customer Service!

Fast, friendly and affordable battery replacement for my son's iPhone. Will definitely return in…read morethe future.

The service was unprofessional, and an employee named Doug deceived customers by switching me from…read morea standard service to a premium package so I could pay more. When I came to cancel the service, he was unwelcoming and tried to dismiss me. I have a low opinion of AT&T's service and support and address 11661 E Kellogg Dr Ste 101 Wichita, KS 67207 United States

I had an incredibly frustrating and dishonest experience with AT&T. Their employees called me four…read moretimes a day for over two weeks, constantly pushing me to switch to their wireless phone plan. Eventually, I spoke with a representative who emailed me a quote for 5 lines at $86/month. Based on that quote, I agreed and ported in all my lines. Once everything was set up, I was shocked to see that my actual bill was $246/month--nearly three times the quoted amount. I called multiple times trying to get this resolved, but AT&T refused to honor the $86 quote I had in writing. I immediately ported out as soon as I saw the $246 bill. Then I called to request a refund. An employee told me to wait 30 days until the next billing cycle and assured me that a note would be placed on my account so I could get a refund at that time. So I waited 30 days--even though all my lines were canceled, I still received a bill. When I called back after the 30 days, as instructed, they flat-out refused to refund me. AT&T used misleading sales tactics to get me to switch, failed to honor their written quote, and then strung me along for over a month only to deny a refund they had initially promised. I would never recommend this company to anyone. If you're thinking of switching, beware.

We decided to switch from Verizon and we're placed on a wait list for 1 1/2 hours then spent…read moreanother 4 hours in their store to transfer 7 lines. Nicole was wonderful. The problem is we were double charged. We called explaining the issue and told we had to drive to their location to be put back on their wait list. Couldn't issue a refund over the phone and wouldn't put us on the list while on the phone. Drove to the store and told unable to issue a refund until put on their wait list and now waiting another 1 1/2 to 2 hours for them to correct their mistake. If I were there to make another purchase, no problem, I'd certainly wait. But this was their mistake. This is not right and already wondering if I made a mistake switching.

BUYER BEWARE!! T-Mobile is the biggest SCAMMER doing business out there. They will promise you all…read moresorts of promotions and then renege on them. Then they will play the game that the location you first started to set service up with can't do anything to help you, you've igotta go to the corporate office. You go to the corporate office and they tell you yes we can do all this and we'll get back to you. No one ever gets back to you. You make multiple calls to their customer service line . They want you to jump through hoops and run around doing their job for them. Then you go back and they say oh well we can't help you here gotta go to a different corporate office. Then they tell you oh well you're too late. You have to pay for the equipment and you have to pay to get out of this. (Be aware they will give you nothing in writing stating what everything they promise you) they tell you, You should've been here sooner even though the other people told you you had 30 days to change everything without a cost. We had T-Mobile less than 20 days. Cost us almost $600 to get out of everything. And we are still getting bills for equipment we never had and never activated. But they're telling us we do have that. You have to pay him or you're gonna have a bad credit report. When you call and to try to get anything resolved, it results in... sorry you need to call this person or you need to have this person call this person or you need to go in to a corporate store. They will run you around all over the place.

Angel helped me out above and beyond I was a very satisfied customer when I left. I had tried…read moremultiple stores and they weren't able to help. Thanks Angel

Other then one rude employee I have encountered so far this is the best AT&T i have ever…read moreexperienced. I have lived in quite a few states. I'm thankful that these guys are in town at this location because they treat you like a human being. Unlike the one by Walmart off of Kellogg and Greenwich where they are literally sitting around doing absolutely nothing but playing on their electronics no one else in the store but they still don't have time for paying customer when they walk in. So they end up treating you like trash and chasing you out! My husband and I came there after leaving this rock location because of inventory issues and those jerks had us running away from the store after they lied and were super super super rude! Thank God for decent people like these here at Rock and K96! Keep up the great customer service and work guys! Juan the manager as well as Nathan the salesman are great! Nathan is so incredibly informative and goes the extra mile to make sure you are satisfied! Very reputable people save one! Thanks for reading! Hope this helps!

HE IS A TERRIBLE PERSON…read more I typically always buy my phone gear from here, which is why I was comfortable buying my new iPhone 14 pro Max screen protector. first time, I had to take it back bc the labels on the packaging could be seen after the geese from my face met the screen. he excanged it for a new one. same thing happened. this time, I simply called to see if a refund was a option before I drove clear across town. after speaking e him, he says "you want a refund on a 10-15$ screen protector!?" I replied "I would like a refund for a purchase that was not, and is still not satisfactory" he then suggested I buy a new one. I did, w Amazon. not only did he attempt to belittle me as a consumer, he is selling faulty products. YOU HAVE BEEN WARNED.

Absolutely awful customer service. Extremely rude, did not repair phone correctly and would not…read morerepair after it failed only 3 days later. Stay awau

Let's start by saying Cricket screwed me out of my money I got new phone service on Dec 6th 2024…read moreJohnathan did a add a line when he should not had and told me that we were only using the old acct for verification purposes needless to say on Dec 22nd my phone service it cut off and the manager on east central location tells me there is nothing he can do about it so they are thieves they took my 100.00 to start my service only to cut it off 2 weeks later and they won't cut my phone back on that is not professional nor is it good business etiquette. If anyone knows whether the FCC can intervene please let me know . Cricket can not get away with this because if they will do it too they will do it to you. Also I'm going to every social media outlet.

From the owner: Welcome to the #CricketNation. Wireless that gives you Something to Smile About! #STSAread more

I received a 29,000.00 bill have spent 24hours over 4 weeks trying to get it taken care of pour…read moreservice

Took my 86 year old grandma here after having multiple issues with Verizon's customer service line…read more We spoke with an employee named Hayley and she was fantastic! She steered us in the right direction and was able to get my grandmas phone working. As far as Verizon's Customer Support line goes, you're better off visiting this store instead.