I'm writing this way loo late. Should have been done 3 years ago, however, the problem is ongoing…read more My wife and I and our daughter used sprint before T mobile bought them. Since that point we were charged random amounts on bills and got little help from customer service because they couldn't communicate between the two merging companies. We canceled our account (or thought we did) shortly after the merger. Much to our surprise, they kept sending bills, still random amounts. We tried several times by phone and at their stores to get this corrected to no avail. We even paid a few extra months thinking maybe that was for early termination. At some point, we gave up and now just have constant debt collectors after us, and since the account was in my wife's name, she has a mark on her credit, which is otherwise excellent. DO NOT USE THIS COMPANY. Bad customer service, poor billing practices, and to top it off, the coverage areas aren't even as good as Cricket.

Update: i called back and spoke to serveral different people including 3 supervisors. Still no…read moreresolution, guess i have to give at&t or Verizon a change..i heard their coverage is better anyways Omg everyone that i have spoken with have been extremely rude.. i pay my bill every month, but when there was a problem with my bill they were extremely rude!!! Ive talked to several different people and they wont do anything. Tammy a SUPPOSEDLY supervisor hung up on me because she wouldn't let me talk. They talk over u, and kept saying we are number one in customer service. I was supposed to have gotten 5 different call backs and i had to contact them EVERY time. If u want rude service, go elsewhere. Ive been dealing with the SAME issue for a month now and NO ONE can give a resolution.

This is my go to spot for phones and repairs! Always very helpful and efficient. Frank helped me…read moreout today, great guy and very knowledgeable

I may or may not sell my iPhone each year to buy the newest one. I've used Blazing Electronics…read moresince at least October of 2017. Actually it may have been 10 years or more by now. I couldn't recommend a company more than them. They have always been awesome and fair when I lock in a quote to sell my phone. They inspect it and the may counter offer at a lower price, if it doesn't match description that you listed it as, but I wouldn't expect them to do things any different. I know that I wouldn't want to buy a refurbished phone that wasn't checked for water damage or broken components. My check is mailed and in my hands within a week after inspection or accepting the counter offer. I can't think of anyone else who I would trust more than these guys. Thank You for all the years of Great Customer Service!

Website says they close at 8 PM. Showed up at 7:20. and their sign on their door says they close at…read more7pm

The service was unprofessional, and an employee named Doug deceived customers by switching me from…read morea standard service to a premium package so I could pay more. When I came to cancel the service, he was unwelcoming and tried to dismiss me. I have a low opinion of AT&T's service and support and address 11661 E Kellogg Dr Ste 101 Wichita, KS 67207 United States

The worst experience I've had with a phone company! The in person service is terrible and…read moreabsolutely disgusting. I went in to ask about lowering my bill and the service representative couldn't care less and spent the entire time checking out my chest and trying to hit on me. DISGUSTING! Very disrespectful when making comments about what I should've done to prevent getting charged high amounts for my phone bill. Furthermore he did not bring a manager when I asked for one. Claimed he "was the closest to a manager" horrible. I will never be going back. Went 6/29/26

We decided to switch from Verizon and we're placed on a wait list for 1 1/2 hours then spent…read moreanother 4 hours in their store to transfer 7 lines. Nicole was wonderful. The problem is we were double charged. We called explaining the issue and told we had to drive to their location to be put back on their wait list. Couldn't issue a refund over the phone and wouldn't put us on the list while on the phone. Drove to the store and told unable to issue a refund until put on their wait list and now waiting another 1 1/2 to 2 hours for them to correct their mistake. If I were there to make another purchase, no problem, I'd certainly wait. But this was their mistake. This is not right and already wondering if I made a mistake switching.

Amazing customer service! The door was opened for us, she asked what we were there for (a new sim…read morecard /active a replacement phone), said she was able to help her with that. Got the card in, activated and verified the phone worked. Opened the door for us on the way back out. Total time, less than 10 minutes. Friendly and efficient.. Very very happy!

Angel helped me out above and beyond I was a very satisfied customer when I left. I had tried…read moremultiple stores and they weren't able to help. Thanks Angel

I spent a week trying to figure out if my iPhone was salvageable. This shop was most helpful! CLEAR…read moreANSWERS! Free estimate. Friendly service. Knowledgeable. They took time and tried every variable to pinpoint the defect in my phone! Better than any other electronic place I visited in town.

HE IS A TERRIBLE PERSON…read more I typically always buy my phone gear from here, which is why I was comfortable buying my new iPhone 14 pro Max screen protector. first time, I had to take it back bc the labels on the packaging could be seen after the geese from my face met the screen. he excanged it for a new one. same thing happened. this time, I simply called to see if a refund was a option before I drove clear across town. after speaking e him, he says "you want a refund on a 10-15$ screen protector!?" I replied "I would like a refund for a purchase that was not, and is still not satisfactory" he then suggested I buy a new one. I did, w Amazon. not only did he attempt to belittle me as a consumer, he is selling faulty products. YOU HAVE BEEN WARNED.

Terrible customer service. Abrasive, rude, and held a condescending tone. Would not recommend this…read morestore.

Let's start by saying Cricket screwed me out of my money I got new phone service on Dec 6th 2024…read moreJohnathan did a add a line when he should not had and told me that we were only using the old acct for verification purposes needless to say on Dec 22nd my phone service it cut off and the manager on east central location tells me there is nothing he can do about it so they are thieves they took my 100.00 to start my service only to cut it off 2 weeks later and they won't cut my phone back on that is not professional nor is it good business etiquette. If anyone knows whether the FCC can intervene please let me know . Cricket can not get away with this because if they will do it too they will do it to you. Also I'm going to every social media outlet.

From the owner: Welcome to the #CricketNation. Wireless that gives you Something to Smile About! #STSAread more

I had an issue with my account, and Matthew was extremely helpful. He took the time to listen,…read moreexplained everything clearly, and made sure the issue was resolved. Great customer service and highly recommend Matthew!

I received a 29,000.00 bill have spent 24hours over 4 weeks trying to get it taken care of pour…read moreservice