I purchased a screen protector for my Google pixel 7 pro and my fingerprint scanner would not work…read morewith it.l took it back with my receipt But it was 10 days and they would not do anything for me.Lesson learned that was a waste of 26.00 dollars.No returns after 7 days.I will not be using them anymore for anything.

I had an issue with my iPhone and they fixed it on the spot with no issues. The guy that works…read morethere is nice and really knowledgeable. I highly recommend this store and will use them in the future!

Finally, someone who actually knows what they are doing and didn't sell me a bunch of bs to make a…read morequick sale! Thank you, Mac! I switched back to Verizon for life! Word to the wise... avoid T-Mobile and all third-party scams.

Lehigh Valley native here! I was in town over the weekend for the Easter Holiday and decided to…read morestep out on Saturday afternoon. Since my iPhone is getting old, the battery doesn't quite hold the amount of charge it used to. This is not normally a problem, as I carry an external battery from Anker with me. However, once I got to the mall I discovered, to my horror, that my iPhone would not charge. I then realized that I was standing 10 feet away from the Verizon store, and being a Verizon customer, stopped in to ask for help troubleshooting my device. Brian took a look at my phone and diagnosed the problem as a defective charger cable. I was able to buy a new cable and be on my way with a phone again. Totally saved my afternoon, thank you!

Not only impressed with my experience from start to finish, but pleasantly surprised with how nice…read morethe entire staff was today. Amy worked with me and provided me with professionalism, mega-knowledge and top-notch service. I must say I am giving her a shout out because she helped me with all levels...knowlegable, professional, and extremely friendly... it's because of her that i am giving the AT&T Store MacArthur Rd/Seventh St HIGH 5 STAR REVIEW!!

I came into this store with my son to port my 2 Verizon phones to his AT&T plan and the employees…read morewere very friendly and very helpful! We were greeted at the door and once we told them the reason for the visit were seated comfortably and quickly taken care of by Joe P. He was very knowledgeable and very friendly and I so appreciated that! While we were there, I looked around the store and kept setting off (accidentally) alarms on displays and they were so nice about it! I think some of these negative reviews I read must be old from a previous staff because the staff I was greeted by was lovely!

I was getting new phones for me and my niece. We moved from Metro to T-Mobile. We were at the…read moreT-Mobile store nearly 2 hours and they would not let us go to the bathroom. Also just because we got the accessories at a Metro store they would not put on the screen guards we had to go back to a Metro store just to put on the screen guards. This should have been a simple thing to do instead I spent half my day upgrading our phones.

At this particular T-Mobile, they have a guy named "Chunk" who knows Apple products like the back…read moreof his hand. He saved us the trouble of having to switch to a different carrier and certainly saved a customer that T-Mobile would have certainly lost (we've only been with T-Mobile for 5 months and are already tired of their customer service). As a company, T-Mobile, like the other carriers, talks a good game. They have never fully delivered on any customer care promise and (at least in our area) drop calls and texts like it's their job! I can't tell you how many times we lose calls or simply can't make a call while in our call! It's disappointing and actually dangerous! For now, "Chunk" saved the day and our sanity. The guy in charge, George, seemed very nice as well and though busy, listened to our issue and said he'd assign just the right person to get us "back on track". He did just that, and from now on...if fate allows, we'll save all of our phone problems for our next visit to the Lehigh Valley!

My apple craze took me out to Lehigh Valley today for the day1 of iPhone 14pro. Such a beautiful…read moredrive and an amazing location! After fails of day1 deliveries in Jersey (package suddenly disappears) over multiple years -- Jersey is home of the loosely back-ended delivery trucks -- I resolved some years ago to clicky my way to a same-day iPhone on day1 and I haven't failed yet. Last days I readied my order with options, color, trade in info and more to be ready for the clicky war at 5am pacific on day1. I was hoping for Delaware to save some sales tax, but at 5:01am, pickup slots were already at 12:45. My card didn't go through fast enough, so it was 1:30, then 3:45 then day2. Ugg. Note to self : choose a PM time to start and you might get it. Well, the drive was worth it. Outdoor mall is great in this weather, and so convenient to park and walk in. Covid? Only sign of it was a very few mask-clad folks. Favorite part this time was the automatic transfer of my esim as part of the migration! No more fighting with phone reps and qrcodes!

PSA If you're someone like me that holds onto their iPhones for as long as possible (i'm talking…read more3-5 years) and replaces the battery after it's been "significantly degraded" according to the Battery health settings, make sure you get to the Apple store HOURS AND HOURS before they close (actually AT open might be best) because tonight has now been the third time in THREE (3) years that I have been turned away for not getting there early enough EVEN THOUGH the "Genius Bar" appointment for battery service lets you make it for ANYtime of the day, they WILL turn you away without warning if they determine they dont have enough time to swap out your battery, something that seems to be a trend there. Back in 2022 with my iphone SE (2020) I was turned away on two different occasions because of how behind they were even though it allowed me to make the one appointment for 7pm and the subsequent one was made for 5pm (I was still declined services then) and the store is open until 9pm.... I understand the world doesn't revolve around me and there's other people requiring the same type of service and employees get behind but this is APPLE that we're talking about. Apple If a store is knowingly going to turn away customers after a certain time then WHY DO YOU LET THEM MAKE THE APPOINTMENT in the first place? There should be a disclaimer or a warning or they should BLOCK OUT these preset appointment windows if they know they can't provide the service in that time... That's just common sense! Tonight's Genius Bar appointment was for 7:05p for a battery replacement. I'm then told to come back tomorrow before noon if I want this done at a reasonable enough time... So what, any other person that happens to make their own appointment after "noon" tomorrow you're also going to turn away with no warning ?? UNACCEPTABLE. In 2022 after I was FINALLY able to get my battery replaced on my 2020 SE, I received an email asking for feedback and I explained this exact thing that happened to me then and here we are 3 years later and no change. It seems like they just expect you to think logically and think that a battery swap appointment at 7pm you must be out of your mind!!! Okay, I get that with the "how behind you are" explanation, but where is that on the website, and why is that MY problem as the consumer?? Had I been warned, I would have never made an appointment for this service THAT late I guess. I will be asking to speak to a manager tomorrow regarding the absolute inconvenience that has been felt now across three years, two apple devices, and who knows how many other unfortunate victims over that course also wasting their time and just having to take it up the tail pipe because Apple said so

Put on a display for my iPhone 15, a few days later I get the message "finish your display repair"…read moreand in order to do that I have to update IOS, can't do THAT because it doesn't recognize my display. It goes round and round and so I'm stuck. They won't fix it. Said it's an Apple issue. Horrible work ethics.

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The best place for new, used cell phones. Many companies to choose from if you need a new plan…read more Repairs on phones and computers are done well and at very reasonable prices.

every time I go to get my phone fixed there the screen is always lifted and I have to pop it back inread more