The people in the store were very knowledgeable and very helpful. But with being said- they don't…read morehave any comfortable chairs to sit in and wait. There is no drinking fountain. They don't have a bathroom to use -they send you down to Starbucks to use their bathroom, which is three stores away. As a disabled senior, I find that unacceptable. They said it would only be an hour and it was nearly 2 hours before we were waited on.

I would highly recommend the East Wenatchee Verizon store if you want quality service in a…read morefriendly, patient environment. Margo Hernandez provided exceptionally patient and professional expertise to my technical questions regarding a new email account. He took the time to explain the process and in an understandable way. He was not there for a quick sale and then "push you out the door, but instead provided the quality follow-up, what I believe is the "value-added" in strong customer service. I will be back to shop at the East Wenatchee Verizon store and will highly recommend it to others in the area. Thank you, Marco.

The staff was very clean and helpful. Started going to this…read morelocation once I found out Louis isn't in the other store. Sadly that location is closer to me, but just a waste of time.

From the owner: When you find yourself in search of a service provider and company that you can come to for…read moreaffordable, high quality, and all around amazing prepaid cell phones and no contract smartphones local to East Wenatchee, WA, you should certainly come right to Boost Mobile for all that you might need. If you have been looking for an affordable cell phone service or affordable smartphones that you can use, then make sure to come right to Boost Mobile today. We here at Boost Mobile have some of the most reasonably priced of cell phone plans, so you can get your affordable cell phone plans no matter what the size of your budget might be for them. Look to us here at Boost Mobile for our amazing no contract cell phone plans, 30 dollar cell phone plans and unlimited calls to Mexico phone plan services. You can be sure that when you come to Boost Mobile for the cell phone related plans and services that you might require, you will always be getting the very best of deals as well as the most dedicated and accommodating of customer service in all of East Wenatchee, WA. So if you are on the hunt for some great quality and truly affordable smartphones, prepaid cell phones, and cell phone service, make sure that you pay a visit to Boost Mobile for the greatest of deals possible...

My mom has been here twice for her phone and they helped quickly and efficiently both times! Most…read morerecently her speaker stopped working and she couldn't hear anyone on a phone call. She took the phone to Verizon where they messed with it for about an hour and told her she needed a new phone and it couldn't be fixed. Before she want with that, she quickly brought it here since they were able to help her with a different issue a few months back, and they were able to fix her phones speaker completely within ten minutes! Super friendly and fair folks. We highly recommend!

POOR CUSTOMER SERVICE The employees were very rude and…read moreproceeded to tell me my phone was beyond repair then I went to CELL TECH and they got my iPhone back up and working within MINUTES !!! DO NOT RECOMMEND THIS PLACE AT ALL !!

No. There are constant outages, slow response, staticky reception. I wish I had an alternative…read morechoice. The positive is that because television is now streaming, several streaming apps are free or cost less, and the monthly fee is less.

Recently terminated due to side effects from medication to manage physical disability. Sitting in…read morecar at shopping center parking lot and spectrum had called police to trespass me from property despite being in the parking lot

Pretty frustrated about the lack of customer service. My dad wrote his bike over there because his…read morephone isn't sending pictures or doing voice text and they wouldn't help him. Who doesn't help an old man? I added him as an authorized user months ago and for some reason it wasn't showing up but either way he just needed some tech support. I don't understand why they couldn't look at his phone and help him?

I would like to give T-Mobile a zero star rating. I've been a faithful customer for over two years…read morewith T-Mobile, I never missed a bill always paid on time, and I was lied to by customer care. Here's my story. I called customer care to see if I was eligible for an upgrade on any of my phones that are on my account. I was told by customer service representative that all I had to do was pay $125 which is for payments on my iPhone 14 Pro Max and I can walk into any store and upgrade to the iPhone 15 Pro Max. I asked the customer service representative if that's the only thing I had to pay the $125 several times and the customer service representative told me that's all you have to pay is $125 and you can walk into any T-Mobile store and trade your phone in. I did not need to pay anything else I did pay the $125 and when I went to the store to upgrade the work at the T-Mobile store told me I had to pay $450 down payment on the iPhone 15 Pro Max. I told him that the customer service representative that I just spoke to said all I had to pay was $125 that is it that I did not need a down payment. so I called customer service again and spoke to a representative and told him everything that was going on and what the sales person at the T-Mobile store told me I asked for a refund they told me that they will process a refund because I was misled by the representative I spoke to, about a week and a half and I still do not have the refund every day. I call and speak to a customer service representative at T-Mobile and every day I'm told that the refund was submitted I was getting it back and I have it in 24 hours. I even spoke to a supervisor at T-Mobile several times that told me that my refund was processed and it should be in my bank and every day I keep being told that I should have the money within 24 hours. I even had a customer service representative. Call me to make sure that the money was deposited back into my account. I told her it wasn't. She told me that she would call me back later that she was going to expedite it and find out why it's not in my account because it was approved and she never called me back, so I called them again. They told me that the payment was approved and that it should be in my account then I was put on hold and was told that the representative was contacting my bank to try and find out why that money is not back in my account, which everybody knows that a bank is not going to talk to anybody else about someone else's bank account without your permission so I was on hold for about 40 minutes and then the representative hung up on me. every time I call and speak to a different representative. Every representative has a different story to tell me none of their stories match up so now I'm gonna cancel my account with T-Mobile. I am a Marine Corps combat veteran and every time I talk to them, they lie to me and have different stories. I would not recommend T-Mobile to anybody so now I have to call the corporate office and try to get to the bottom of my refund and the corporate office will see every representative that took my phone call and they will be able to hear all the different lies that I've been told to, it's just disgusting that when they want their money they take it in a heartbeat and then they jerk you around as a loyal, faithful customer for over two years and lie to cover their own ass thank you so much

We planned to switch from Verizon to T-Mobile after seeing TV promotions advertising four new…read moreiPhone 17s and payoff of our remaining Verizon balances. We spent an hour at the East Wenatchee store verifying the details and were assured it would be a better deal. On my wife's birthday, we returned to make the switch. We then spent 3-4 hours trying to get the T-Mobile app to work just to move my current phone to the new provider. T-Mobile ordered new phones for us, delivered some to our home, and claimed to have one reserved at the store--only for us to discover they had sold the phone that was supposedly reserved. When we returned to have the phones activated, the process took another 30-50 minutes. Afterward, when we reviewed the bill, the sales rep realized they could not reimburse our remaining Verizon balances and that our new monthly bill would be significantly higher than Verizon's. The sales rep then spent over an hour behind closed doors with the manager, only to return and say their best recommendation was for us to switch back to Verizon. There was no attempt to resolve the issue, no accountability, and not even an apology. We waited nearly four hours and walked away with absolutely nothing. The lack of care, professionalism, and follow-through was shocking. Do not switch. Do not trust the promotions. Do not waste your time walking through their doors.

They lie to get you in the door, have nothing in stock, and everything is over priced. Supervisors…read morecan't make things right as be it's better to stick with your provider. Don't make the switch. Not worth all the time. I've wasted 1 hour my first visit. 4 hours on a second b visit and 4 the third and ended up being advised by T-Mobile to switch back to Verizon. So mad and unbelievably frustrated. Worst business experience ever.

Ruben there at Verizon is amazing !!! He assisted us and…read moremade us feel reassured that our info and data was backed up and made the process of transferring data and getting a new phone within our urgent time of need and made the process easy and stress free! thank you again Ruben! Choose Ruben !

Verizon customers beware! This location looks like an official Verizon store but it is not! I got…read morescammed into what was said to be a "free" iPad with only a $10/month service charge. I was charged a bunch of extra fees above what Verizon direct would charge and the data plan was $25.81 instead of $10. When I went to return the iPad to the store, the big guy (can't remember his name but you will know who I'm referring to) tried to say there was a scratch on the iPad and he "couldn't return it". I immediately drove over to the legitimate Verizon store and spoke with the manager who took a look at the iPad and agreed that there was nothing wrong with it. I was able to return the iPad through Verizon but sure wish I would've been aware that this East Wenatchee location was TCC, NOT VERIZON, like all the signs outside say!! Go to the real Verizon at 1134 N Miller St! You've been warned and I'm no Karen!

VERY knowledgeable Crew who will fix what they say they will.read more

Great affordable phone repairs recommend it to anyone!!! Amazing customer service, great location…read morenot to far from downtown Yakima. It has from cases to phones to repairs you name anything that you need for you're Mobil device they have!! They come in clutch