The people in the store were very knowledgeable and very helpful. But with being said- they don't…read morehave any comfortable chairs to sit in and wait. There is no drinking fountain. They don't have a bathroom to use -they send you down to Starbucks to use their bathroom, which is three stores away. As a disabled senior, I find that unacceptable. They said it would only be an hour and it was nearly 2 hours before we were waited on.

I would highly recommend the East Wenatchee Verizon store if you want quality service in a…read morefriendly, patient environment. Margo Hernandez provided exceptionally patient and professional expertise to my technical questions regarding a new email account. He took the time to explain the process and in an understandable way. He was not there for a quick sale and then "push you out the door, but instead provided the quality follow-up, what I believe is the "value-added" in strong customer service. I will be back to shop at the East Wenatchee Verizon store and will highly recommend it to others in the area. Thank you, Marco.

On 11/7/23 I visited the AT&T store on Miller Avenue to acquire a phone for my friend. While there…read morethe agent, Eric, offered the AT%T wireless Wifi to try. Said if I did not want it I could return it in 10 days and they would take it back. He also recommended the new Direct TV streaming system. Also returnable in the same time frame no harm no foul. I could not hook it up so I had a friend come out and after a lot of connecting and disconnecting I decided the systems were not something I wanted to continue so on 11/13/23 I went back to the store to return the equipment. I was met with resistance and rude behavior. Not only would they not take the equipment back they told me I had to return it and cancel the DirectTV. I have never been treated so badly by a company that advertises that Customer Service is their priority. These employees at this store are in need of some intense training on how to treat people. I was so disappointed with this store I am going to seriously consider taking my phone service to another company.

I went to at@t to get help on my phone the guy I talked to his name was loriea he told me no we are…read morenot here to help you we just sell the phones here that's all we do he was really bad at customer services this guy and Chris the manager are very bad .Patrick Olson

The staff was very clean and helpful. Started going to this…read morelocation once I found out Louis isn't in the other store. Sadly that location is closer to me, but just a waste of time.

From the owner: When you find yourself in search of a service provider and company that you can come to for…read moreaffordable, high quality, and all around amazing prepaid cell phones and no contract smartphones local to East Wenatchee, WA, you should certainly come right to Boost Mobile for all that you might need. If you have been looking for an affordable cell phone service or affordable smartphones that you can use, then make sure to come right to Boost Mobile today. We here at Boost Mobile have some of the most reasonably priced of cell phone plans, so you can get your affordable cell phone plans no matter what the size of your budget might be for them. Look to us here at Boost Mobile for our amazing no contract cell phone plans, 30 dollar cell phone plans and unlimited calls to Mexico phone plan services. You can be sure that when you come to Boost Mobile for the cell phone related plans and services that you might require, you will always be getting the very best of deals as well as the most dedicated and accommodating of customer service in all of East Wenatchee, WA. So if you are on the hunt for some great quality and truly affordable smartphones, prepaid cell phones, and cell phone service, make sure that you pay a visit to Boost Mobile for the greatest of deals possible...

I think the way in which staff deal with the constant flow of folks in and out of this store is…read moreadmirable. They completed what was a simple electronic task, but not to me. They were efficient & patient. There appears to be a variety of items for sale & display in the store. Nicely done, give them a try.

POOR CUSTOMER SERVICE The employees were very rude and…read moreproceeded to tell me my phone was beyond repair then I went to CELL TECH and they got my iPhone back up and working within MINUTES !!! DO NOT RECOMMEND THIS PLACE AT ALL !!

No. There are constant outages, slow response, staticky reception. I wish I had an alternative…read morechoice. The positive is that because television is now streaming, several streaming apps are free or cost less, and the monthly fee is less.

Recently terminated due to side effects from medication to manage physical disability. Sitting in…read morecar at shopping center parking lot and spectrum had called police to trespass me from property despite being in the parking lot

I recently switched over to T-Mobile in Wenatchee and started a family plan, and I honestly had…read moresuch a good experience. My situation was kind of a lot We had multiple phones, numbers to transfer, old phones to return, internet to set up, watches, and about a million questions along the way. Everyone there was super patient with me and took the time to explain things when I didn't understand something. They helped me figure out the best deal, went over all the charges with me, and made sure everything actually made sense before I left. I never felt rushed or like I was being a pain, even though I know my setup was complicated. I felt really taken care of, and I honestly don't think I could have gotten a better price for a family plan anywhere else in town. If you're looking for new phone service, I definitely recommend the T-Mobile store in Wenatchee. Everyone there was helpful, kind, and just really easy to work with.

Pretty frustrated about the lack of customer service. My dad wrote his bike over there because his…read morephone isn't sending pictures or doing voice text and they wouldn't help him. Who doesn't help an old man? I added him as an authorized user months ago and for some reason it wasn't showing up but either way he just needed some tech support. I don't understand why they couldn't look at his phone and help him?

We planned to switch from Verizon to T-Mobile after seeing TV promotions advertising four new…read moreiPhone 17s and payoff of our remaining Verizon balances. We spent an hour at the East Wenatchee store verifying the details and were assured it would be a better deal. On my wife's birthday, we returned to make the switch. We then spent 3-4 hours trying to get the T-Mobile app to work just to move my current phone to the new provider. T-Mobile ordered new phones for us, delivered some to our home, and claimed to have one reserved at the store--only for us to discover they had sold the phone that was supposedly reserved. When we returned to have the phones activated, the process took another 30-50 minutes. Afterward, when we reviewed the bill, the sales rep realized they could not reimburse our remaining Verizon balances and that our new monthly bill would be significantly higher than Verizon's. The sales rep then spent over an hour behind closed doors with the manager, only to return and say their best recommendation was for us to switch back to Verizon. There was no attempt to resolve the issue, no accountability, and not even an apology. We waited nearly four hours and walked away with absolutely nothing. The lack of care, professionalism, and follow-through was shocking. Do not switch. Do not trust the promotions. Do not waste your time walking through their doors.

They lie to get you in the door, have nothing in stock, and everything is over priced. Supervisors…read morecan't make things right as be it's better to stick with your provider. Don't make the switch. Not worth all the time. I've wasted 1 hour my first visit. 4 hours on a second b visit and 4 the third and ended up being advised by T-Mobile to switch back to Verizon. So mad and unbelievably frustrated. Worst business experience ever.

Ruben there at Verizon is amazing !!! He assisted us and…read moremade us feel reassured that our info and data was backed up and made the process of transferring data and getting a new phone within our urgent time of need and made the process easy and stress free! thank you again Ruben! Choose Ruben !

Verizon customers beware! This location looks like an official Verizon store but it is not! I got…read morescammed into what was said to be a "free" iPad with only a $10/month service charge. I was charged a bunch of extra fees above what Verizon direct would charge and the data plan was $25.81 instead of $10. When I went to return the iPad to the store, the big guy (can't remember his name but you will know who I'm referring to) tried to say there was a scratch on the iPad and he "couldn't return it". I immediately drove over to the legitimate Verizon store and spoke with the manager who took a look at the iPad and agreed that there was nothing wrong with it. I was able to return the iPad through Verizon but sure wish I would've been aware that this East Wenatchee location was TCC, NOT VERIZON, like all the signs outside say!! Go to the real Verizon at 1134 N Miller St! You've been warned and I'm no Karen!