Wow! What an amazing experience getting setup with ifiber.com! As an IT professional, it's a near…read moreunicorn moment when an implementation of anything goes as well as my onboarding with ifiber.com. I worked with Bilie and I can't say enough about her customer services skills. So refreshing coming from Xfinity. Billie explained the setup process in easy to understand terms, set dates, and expectations. Once the configuration step was complete on the ifiber.com side, it was a simple plug and play of my wifi router. Worked "right out of the box". So far, the service has been rock solid (a must for my IT work) and based on my experience I expect the same going forward. ifiber.com is a solid five stars!

I can no longer trust this company. They did not harm me financially, but did commit an error that…read moretook substantial personal time for me to correct. This was due to misleading statements about what had occurred. Sometimes stuff happens, I certainly understand that, but when I am inconvenienced by a company that I have a long standing relationship with and led to believe it was my fault, I take my business elsewhere.

I pay for the highest tier available for internet which is 1g, my service constantly has…read moreconnectivity issues and when I ask for information as to why I get vague answers. I shouldn't have as many discrepancies in my service as I do. Today the service has been out for a little over an hour, I was on hold once for a tech and got disco after waiting nearly 30 mins on hold. My wife uses the internet for her online courses through the college, and I use it for gaming and streaming our kids' favorite shows. When we signed up, we were guaranteed that we would not have any issues with the service. That has not been the case.

The people in the store were very knowledgeable and very helpful. But with being said- they don't…read morehave any comfortable chairs to sit in and wait. There is no drinking fountain. They don't have a bathroom to use -they send you down to Starbucks to use their bathroom, which is three stores away. As a disabled senior, I find that unacceptable. They said it would only be an hour and it was nearly 2 hours before we were waited on.

I would highly recommend the East Wenatchee Verizon store if you want quality service in a…read morefriendly, patient environment. Margo Hernandez provided exceptionally patient and professional expertise to my technical questions regarding a new email account. He took the time to explain the process and in an understandable way. He was not there for a quick sale and then "push you out the door, but instead provided the quality follow-up, what I believe is the "value-added" in strong customer service. I will be back to shop at the East Wenatchee Verizon store and will highly recommend it to others in the area. Thank you, Marco.

Our internet went out right before the Mariner's game. I called the help line and James showed up…read moreat my door a few minutes later. The problem wasn't even 509Fiber's fault, it was the PUD. These guys are great! We enjoyed all 15 innings of that sweet victory!

Quick seamless switch from Local Tel. No more pixilated or loading screens while trying to use our…read morestreaming services. 509fiber is worth the switch, truly local team that is helpful in answering all my questions.

When I initally signed up I spoke with 3 different people. I'm not sure where they were from but…read morethey didn't seem to know much. The first person didn't know anything about the service. The second person I talked to said there were no fees. He said that there was a special going on and the $50.00 activation fee would be waved. He also said that since I already had a fiber box and a router that the $100.00 installation fee would be waved as well. I was really concerned about a cancellation fee as we are going to be moving. The third person I spoke with got my billing information and reiterated that there were no cancellation fees. I got my first bill and there was no fee. The second bill magically had an activation fee. I called them and they refused to remove it saying that some box was checked that said they told me about the fee.

From the owner: Genext holds strong to their commitment of providing the very best in technology solutions. By…read morebundling technology services, Genext offers a one-stop solution for customers to acquire business and lifestyle networks such as Security, Audio/Video, Theatre, and Cabling as well as Fiber Internet, TV and Voice on one monthly bill. People choose Genext because of their ability to provide straight answers and simple, cost effective solutions. Genext helps to secure the future of our community through involvement and sponsorship of Academic Achievement, Youth Sporting and Drug & Abuse Prevention programs. Genext partners with the industries leading manufacturers with the highest capabilities ensuring top of the line products, partnered with professional and responsive installation. Contact Genext today and learn how to "Make Technology Work For You"; visit www.genext.net or call 509.884.7791

Dealing with customer service was difficult, person was rude and not helpful for my client,…read moreservices were overpriced, client has fixed income, lack of flexibility on payment, poor service all the way around

From the owner: We make your choice SIMPLE by providing FREE equipment, installation and activation PLUS our…read moreinstallers are local. Our low monthly rates start at $19.99 (subject to change). Remember it is your TV. Take it with you. Transform your computer, smart phone or tablet into your TV and take it anywhere. Contact us today for all our current offers and information.