I can no longer trust this company. They did not harm me financially, but did commit an error that…read moretook substantial personal time for me to correct. This was due to misleading statements about what had occurred. Sometimes stuff happens, I certainly understand that, but when I am inconvenienced by a company that I have a long standing relationship with and led to believe it was my fault, I take my business elsewhere.

I pay for the highest tier available for internet which is 1g, my service constantly has…read moreconnectivity issues and when I ask for information as to why I get vague answers. I shouldn't have as many discrepancies in my service as I do. Today the service has been out for a little over an hour, I was on hold once for a tech and got disco after waiting nearly 30 mins on hold. My wife uses the internet for her online courses through the college, and I use it for gaming and streaming our kids' favorite shows. When we signed up, we were guaranteed that we would not have any issues with the service. That has not been the case.

Dealing with customer service was difficult, person was rude and not helpful for my client,…read moreservices were overpriced, client has fixed income, lack of flexibility on payment, poor service all the way around

From the owner: We make your choice SIMPLE by providing FREE equipment, installation and activation PLUS our…read moreinstallers are local. Our low monthly rates start at $19.99 (subject to change). Remember it is your TV. Take it with you. Transform your computer, smart phone or tablet into your TV and take it anywhere. Contact us today for all our current offers and information.

I've had nothing but great service from the staff at this location. The most recent experience had…read moreto do with my internet bill jumping way up. I tried the online chat to see why, and if there was anything I could do to lower it. They basically chatted back that their rates went up and I must have missed the notice that was on the bill and that there was basically nothing I could do about it. So I went into the store and was immediately helped by a friendly woman who explained the various options for lowering my bill. Right away the bill goes down $10 a month and it will drop even more if I buy my own router. I never even knew that was an option. It pays to be face to face.

No. There are constant outages, slow response, staticky reception. I wish I had an alternative…read morechoice. The positive is that because television is now streaming, several streaming apps are free or cost less, and the monthly fee is less.

Our internet went out right before the Mariner's game. I called the help line and James showed up…read moreat my door a few minutes later. The problem wasn't even 509Fiber's fault, it was the PUD. These guys are great! We enjoyed all 15 innings of that sweet victory!

Quick seamless switch from Local Tel. No more pixilated or loading screens while trying to use our…read morestreaming services. 509fiber is worth the switch, truly local team that is helpful in answering all my questions.

This company took advantage of my nearly 94 year old step dad. Telling him he had 30 days to decide…read moreto keep service or not, he decided NOT to because they don't have his local channels. Now they say nobody told him he had 30 days and that he has a year contract that was "verbal" and he had to pay $480. Absolutely a scam. Taking advantage of someone this age should result in jail time.

On 11/7/23 I visited the AT&T store on Miller Avenue to acquire a phone for my friend. While there…read morethe agent, Eric, offered the AT%T wireless Wifi to try. Said if I did not want it I could return it in 10 days and they would take it back. He also recommended the new Direct TV streaming system. Also returnable in the same time frame no harm no foul. I could not hook it up so I had a friend come out and after a lot of connecting and disconnecting I decided the systems were not something I wanted to continue so on 11/13/23 I went back to the store to return the equipment. I was met with resistance and rude behavior. Not only would they not take the equipment back they told me I had to return it and cancel the DirectTV. I have never been treated so badly by a company that advertises that Customer Service is their priority. These employees at this store are in need of some intense training on how to treat people. I was so disappointed with this store I am going to seriously consider taking my phone service to another company.

I went to at@t to get help on my phone the guy I talked to his name was loriea he told me no we are…read morenot here to help you we just sell the phones here that's all we do he was really bad at customer services this guy and Chris the manager are very bad .Patrick Olson

The people in the store were very knowledgeable and very helpful. But with being said- they don't…read morehave any comfortable chairs to sit in and wait. There is no drinking fountain. They don't have a bathroom to use -they send you down to Starbucks to use their bathroom, which is three stores away. As a disabled senior, I find that unacceptable. They said it would only be an hour and it was nearly 2 hours before we were waited on.

I would highly recommend the East Wenatchee Verizon store if you want quality service in a…read morefriendly, patient environment. Margo Hernandez provided exceptionally patient and professional expertise to my technical questions regarding a new email account. He took the time to explain the process and in an understandable way. He was not there for a quick sale and then "push you out the door, but instead provided the quality follow-up, what I believe is the "value-added" in strong customer service. I will be back to shop at the East Wenatchee Verizon store and will highly recommend it to others in the area. Thank you, Marco.