I can no longer trust this company. They did not harm me financially, but did commit an error that…read moretook substantial personal time for me to correct. This was due to misleading statements about what had occurred. Sometimes stuff happens, I certainly understand that, but when I am inconvenienced by a company that I have a long standing relationship with and led to believe it was my fault, I take my business elsewhere.

I pay for the highest tier available for internet which is 1g, my service constantly has…read moreconnectivity issues and when I ask for information as to why I get vague answers. I shouldn't have as many discrepancies in my service as I do. Today the service has been out for a little over an hour, I was on hold once for a tech and got disco after waiting nearly 30 mins on hold. My wife uses the internet for her online courses through the college, and I use it for gaming and streaming our kids' favorite shows. When we signed up, we were guaranteed that we would not have any issues with the service. That has not been the case.

No. There are constant outages, slow response, staticky reception. I wish I had an alternative…read morechoice. The positive is that because television is now streaming, several streaming apps are free or cost less, and the monthly fee is less.

Recently terminated due to side effects from medication to manage physical disability. Sitting in…read morecar at shopping center parking lot and spectrum had called police to trespass me from property despite being in the parking lot

The people in the store were very knowledgeable and very helpful. But with being said- they don't…read morehave any comfortable chairs to sit in and wait. There is no drinking fountain. They don't have a bathroom to use -they send you down to Starbucks to use their bathroom, which is three stores away. As a disabled senior, I find that unacceptable. They said it would only be an hour and it was nearly 2 hours before we were waited on.

I would highly recommend the East Wenatchee Verizon store if you want quality service in a…read morefriendly, patient environment. Margo Hernandez provided exceptionally patient and professional expertise to my technical questions regarding a new email account. He took the time to explain the process and in an understandable way. He was not there for a quick sale and then "push you out the door, but instead provided the quality follow-up, what I believe is the "value-added" in strong customer service. I will be back to shop at the East Wenatchee Verizon store and will highly recommend it to others in the area. Thank you, Marco.

When I initally signed up I spoke with 3 different people. I'm not sure where they were from but…read morethey didn't seem to know much. The first person didn't know anything about the service. The second person I talked to said there were no fees. He said that there was a special going on and the $50.00 activation fee would be waved. He also said that since I already had a fiber box and a router that the $100.00 installation fee would be waved as well. I was really concerned about a cancellation fee as we are going to be moving. The third person I spoke with got my billing information and reiterated that there were no cancellation fees. I got my first bill and there was no fee. The second bill magically had an activation fee. I called them and they refused to remove it saying that some box was checked that said they told me about the fee.

From the owner: Genext holds strong to their commitment of providing the very best in technology solutions. By…read morebundling technology services, Genext offers a one-stop solution for customers to acquire business and lifestyle networks such as Security, Audio/Video, Theatre, and Cabling as well as Fiber Internet, TV and Voice on one monthly bill. People choose Genext because of their ability to provide straight answers and simple, cost effective solutions. Genext helps to secure the future of our community through involvement and sponsorship of Academic Achievement, Youth Sporting and Drug & Abuse Prevention programs. Genext partners with the industries leading manufacturers with the highest capabilities ensuring top of the line products, partnered with professional and responsive installation. Contact Genext today and learn how to "Make Technology Work For You"; visit www.genext.net or call 509.884.7791

Our internet went out right before the Mariner's game. I called the help line and James showed up…read moreat my door a few minutes later. The problem wasn't even 509Fiber's fault, it was the PUD. These guys are great! We enjoyed all 15 innings of that sweet victory!

Quick seamless switch from Local Tel. No more pixilated or loading screens while trying to use our…read morestreaming services. 509fiber is worth the switch, truly local team that is helpful in answering all my questions.

Ruben there at Verizon is amazing !!! He assisted us and…read moremade us feel reassured that our info and data was backed up and made the process of transferring data and getting a new phone within our urgent time of need and made the process easy and stress free! thank you again Ruben! Choose Ruben !

Verizon customers beware! This location looks like an official Verizon store but it is not! I got…read morescammed into what was said to be a "free" iPad with only a $10/month service charge. I was charged a bunch of extra fees above what Verizon direct would charge and the data plan was $25.81 instead of $10. When I went to return the iPad to the store, the big guy (can't remember his name but you will know who I'm referring to) tried to say there was a scratch on the iPad and he "couldn't return it". I immediately drove over to the legitimate Verizon store and spoke with the manager who took a look at the iPad and agreed that there was nothing wrong with it. I was able to return the iPad through Verizon but sure wish I would've been aware that this East Wenatchee location was TCC, NOT VERIZON, like all the signs outside say!! Go to the real Verizon at 1134 N Miller St! You've been warned and I'm no Karen!