We have been to this location twice for phone/plan upgrades and we have had wonderful experiences!…read moreThe staff is so helpful and courteous and has always made us feel welcome! It can be a difficult and timely process to take care of your phone plans, and it's awesome to know we have a place that will take great care of us! As a customer, it's important to try and hit the off times as there are only so many representatives to help and it can take a while if there are customers already being helped. Overall, great place and wonderful customer service!

We pay using auto-pay each month. This morning we received a text that our card didn't go thru and…read morethey would be suspending our service. Husband called immediately and ran it again. We went on with our day. Earlier this afternoon we got a phone call and text our card didn't go thru, and they were suspending our service. Got them to look into it and "walla". They were wrong both times! Told them to just credit the card back for the overage. We then heard oh no, we cannot do that. We can credit it to the account for next month or return it to the card today., but you won't receive the money back for 14-16 days!!!!! This is absolutely u acceptable! We have Boost for our tv providers, and went with them for our phones. I have to say, after this mess, I don't want you for any of it! Your employees were rude and refused to listen. If you are looking for a cell service that works good enough and isn't an issue each month, beware. It's not worth the frustration dealing with them to help. If you want questions answered and honestly this is NOT the place to be. Boost, the last employee we spoke with this evening is the reason for this yelp review. Very sad.

From the owner: Welcome to Boost Mobile Premier Store. Boost Mobile is your go to Boost Mobile Authorized Retailer…read more We have the best selection of all the hottest devices with the added bonus of the best customer service in the area. We pride ourselves in helping you find the right phone for all your needs. Come on in and check out our great prices. We will make sure that you leave the store a happy customer. Habla espanol

I am writing this review because of how thrown off guard I was with my experience we had today with…read moreRachel at the T Mobile store in Joplin, Missouri. I truly hope that she's still working there next time I need something because it was a breath of fresh air to interact with someone who was pleasant and upbeat, someone who wasn't a Dbag, and someone who quite frankly was an absolute joy. My partner and I needed to replace a screen protector that had popped off the same day we bought it from an overly pushy salesman a few weeks prior. They wouldn't allow me finish my questions about the new phone I was looking to buy before cutting me off mid scentence to tell me about just how "new" and "cool" this new accessory was (that had nothing in the world to do with what I was asking about) and keep trying to sell my girlfriend on all these different things "providing that his (my) credit could cover it" only to be very surprised to see that I have outstanding credit on my store account and that I didn't owe anything on any devices or accessories on the account because I don't finance, if I can't pay for it out right then I don't need to own it yet. sorry, got off topic there, but you can get a feel of just how our trips into the store had been in the past and how much I was personally dreading going back into the store to deal with this kind of service. Throw in the fact that it's literally the Saturday before Christmas into the mix and you can start to get the feel for what I was expecting to walk into. Just imagine my dread: Walking into the store to see it as packed as I have ever seen it. Fortunately, we were able to write our names on a list of people to be helped and gave our phone number so they could text us when the person ahead of us was being helped so we didn't have to wait around. We got their text, headed over to the T Mobile store, and were greeted by Rachel who had a smiling face and immediately apologized for our wait and asked if we would like some free waters. We declined the waters and explained that we just bought the phone and screen protector and that the screen part of the protector had popped off and that we needed to get a replacement for it. She then worked with us very swiftly to replace the screen protector and get us on our way, all while making humorous small talk: complementing us on our wardrobe choices even though my girlfriend was legitimately wearing her pajamas and hiking boots. (There is being nice because we are customers and then there's actually liking something and paying a complement. now I can't be 100% sure it wasn't the second one, but it really seemed like it was a genuine compliment. ) she even managed to diffuse the questions and rising discomforts of other customers while making a very quick run to back to grab our receipt. TLDR: Rachel is a very competent employee and an utterly refreshing experience. We will no longer dread popping in and looking into upgrading our phones if shes on the clock!

this girl named noel was extremely rude when asking for help with a product, it was clearly in the…read morebeaut section and she pointed me to the shaving section and it was all the way across the store so i recommen not going to the beauty section. NEVER coming back.

Unbelievably rude staff. Would not even give them 1 star if I could. Came in to transfer an old…read morephone to a new phone and the guy was standing behind the counter, I stood there for a moment and then said "hello" the guy looked up and said "hello" extremely rude, then I said "can you help me?" He then said "can't you see I'm helping someone else?!" As though me being there was a huge inconvenience. I asked him if he was always rude to people like that and he snapped back and asked me if I was. I walked out and then came back to ask him for a managers number and his name which I think was a fake name because he paused then I left. Went to the other one on Rangeline and they were very polite and helpful.

From the owner: Switch today & enjoy America's largest 5G network.read more

To the district manager of this store, Tiffany Bradley should not be a representative of US…read moreCELLULAR. We asked questions about their service & she did not answer none of them but one.???, price. When I got home my mom's phone didn't work. The upper right corner only said SOS. We took an Lyft car back to the store talked to a different lady & 2 minutes later my mom's phone worked. Tiffany really needs an attitude adjustment.

Loved the customer service BUT I'M ONLY 2 BLOCKS from the US Cellular store and I never get more…read morethan 1 or maybe 2 bars on my phone!

Took my ps5 here to have the HDMI port fixed. They sent it to Florida and was there for 57 days…read more They sent it back with now an overheating issue and did not refund the initial $70 charge to have it looked at. Would absolutely not reccomended this place to anybody for any service at all. Terrible experience and terrible business practices.​

DO NOT COME HERE. Terrible place to get something fixed. They claim they fixed my issue, im still…read morehaving my issue, said they cleaned it but when i was picking it up i called them out on it saying it wasnt even cleaned that there was still dust in the fans, the tech tried saying it was stains from me smoking but i dont even smoke. i had called since i left my pc there for a week, the person who answered said the tech didnt start on it til the day before then called me 30 mins later saying my pc is ready to be picked up and its fixed. terrible place and full of liars.

This is the best tech repair service I've ever found. I needed a new phone battery and got a prompt…read moreresponse to my inquiry from Brian at iprotect. He told me the cost and that it would take 45 minutes. It took exactly 45 minutes as promised and I found out he could also replace the battery in my Apple Watch though it would take 24 hours. The service was just as efficient, done sooner than promised, and both reasonably priced. I will definitely return here if I need other personal electronic services!

First of all, THIS PLACE IS AWESOME!!! The owner told me on Saturday that the cracked screen on my…read moreiPhone would be $216.16 to replace. I had called other services in the Joplin area and they were at least $100. more. So, I go in too iProtect this morning and the owner looked at the screen and told me it was the screen protector. Then he replaced it at NO CHARGE!! If you have cell phone repair's I HIGHLY RECOMMEND iProtect!