Unbelievably rude staff. Would not even give them 1 star if I could. Came in to transfer an old…read morephone to a new phone and the guy was standing behind the counter, I stood there for a moment and then said "hello" the guy looked up and said "hello" extremely rude, then I said "can you help me?" He then said "can't you see I'm helping someone else?!" As though me being there was a huge inconvenience. I asked him if he was always rude to people like that and he snapped back and asked me if I was. I walked out and then came back to ask him for a managers number and his name which I think was a fake name because he paused then I left. Went to the other one on Rangeline and they were very polite and helpful.

From the owner: Switch today & enjoy America's largest 5G network.read more

Nick is the epitomy of customer service. Outstanding job helping me transfer data from my dead…read morephone to the perfect new phone that he helped me pick out. He was informative, patient, and courteous. While I was there he assists other customers in the same manner. He definitely looked out in the best interest of customer.

From the owner: Visit the T-Mobile store in Joplin and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 1007 E 32nd St Ste 102 can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

I rarely write reviews, but this has to be done. I have never experienced such dysfunction over…read moreactivating phones. My foster son dropped his phone, and we took it into the 8th st. location in Joplin, Mo. They told us that we would need to go to a phone repair shop to access the warranty on it. The repair shop replaced the internal parts of the phone. We then went to two Joplin, MO stores to get a sim card to activate the new phone because it had new serial numbers on it. It would not activate. The phone repair shop told us that they would need to order 3 new antennas for it. They told us to double check one more time with the T-mobile store that his sim card was good. To our shock, the employee told us we had insurance! My foster son's phone was purchased online before he came to my home, so I did not know (nor did he remember) that he had purchased insurance. At least 10 employees, (9 in two different stores) and one employee on a call to customer service could accurately read his account that he had insurance. Anyways, after learning about the insurance, we decided to not continue using the phone repair shop. We just got the new phone in the mail with the insurance, and we tried to activate it. The new sim card we have is now saying "locked." If you try to call Sprint/T-Mobile customer service, they tell you that they can not help you unless you give them a verification code that they text to your phone!!! This is what I'm talking about!! I can not believe the sheer stupidity. We are trying to activate the phone! They couldn't send the code to an email we could access. I am being dead serious. I live an hour away from the nearest store. This has been pure hell. Every store employee has a different answer. DO NOT USE THEIR SERVICE!!

From the owner: Visit the T-Mobile store in Joplin and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 1816 S Range Line Rd Ste G can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

I know finding help these days is hard, but DAMN! I went into the store at 20th street in Joplin,…read moreMO, wanting advice on upgrading and this guy was next level lazy and ignorant to the process. I would call the associate out by name, but his mushroom green hoodie lacked a name tag. I left frustrated and ordered the phone from MY phone in the parking lot.

Both clerks were busy when I went in. I hovered around looking at displays. Neither one…read moreacknowledged me. Another woman came in and the clerk waited on her first.

We live in Carl Junction and this is the worst internet EVER! The down time is every other day,…read morewhen reaching out to the company they always give us "There is a problem in your area" and have had multiple technicians come out to the house at least once a week and improves for a day, then back to the normal slow if any internet. The real joke is that we are supposed to have 5G and pay extra for more Mb because in the beginning that's what they blamed it on. DO NOT RECOMMEND!!!

THIS EXTEME STREAM IS THE WORST. I live in Oronogo, Missouri. We have nothing but problems. I have…read morenot had access to TV GUIDE FOR A MONTH.Now I have only sound. I too had to up grade to get better wifi to my house. We still have to reset 3-5times weekly.I continue to call for service which is a joke..they tell me they can't help give ticket # will call 24 - 48 hours.. We work to pay for your service that continues to have problems, as I told him this. I pay for service I am not getting, they don't pay me when I must sit at home during their 4 hour service window..