I walked in and unlike the Verizon or T-Mobile stores, there was literally no one in here at the time other than the two staffers who were bored and checking their phones at while sitting at a table. They didn't even ask me or greet me as I came in until I walked over to their table and literally stood there for a moment while they decide to wrap up whatever they were doing on their phone. I also discovered for the problem that I was having, the store employees basically were unable to help as they had little to no discretion in fixing an issue that they ended up having me call into a service line for. read more

AT&T Store - Mobile Phones Near Me - Wayne, New Jersey

They don't answer phone calls. I want to start a new line of service with AT&T and trying to find out if this store will activate a SIM on a device I already own. They will pick up then HANG UP without saying HELLO. I tried calling numerous times and same result! read more

I dropped my phone in water and was very upset thinking I had lost all my beautiful family photos so I went to the AT&T Store in Willobrook Mall in Wayne to see if my data could be restored upon purchasing a new phone. I was thoroughly impressed by how knowledgeable,friendly, professional, polite, and understanding Leo was and his excellent team of Stephanie, Izzy, and Kathleen.The service I received was exquisite and impeccable! The store showcased a variety of phones and accessories that could be purchased and each was explained thoroughly. I asked a lot of questions and Leo and his staff were very patient with me and explained everything to me so thoroughly. They were so compassionate and kind and each and EVERYONE tried to help restore the data I lost. Leo, Stephanie, Izzy,and Kathleen spent HOURS with me and would not give up in trying to solve my problem.Their tenacity and knowledge is to be commended and respected. The AT&T Store in Willobrook provided over and above excellent service.I have been in MANY other AT&T Stores over the past 35 years and they ALL pale in comparison. I am very happy with my new phone and even happier that this team restored EVERYTHING! The service was exceptional and outstanding! Thank you so much to LEO and his amazing team that helped me...certainly a DREAM TEAM! Kathleen, Stephanie, and Izzy! You have ALL made me so happy! EVERY AT&T Store in the country should operate as well as this one! I highly recommend going to AT&T in the Willobrook Mall for ALL of your phone needs. There is NOT a problem this team can't fix!I am beyond grateful and so blessed! THANK YOU AT&T IN WILLOBROOK MALL! Couldn't have done it without you!!! read more

I have been an AT&T customer for a very long time. I have always been extremely satisfied with the service and the customer service whenever I had to call in or chat in the app. In addition, the app is very user-friendly. This AT&T store only received one star due to the fact that one of the representatives blatantly lied to my face last night because she did not feel like assisting me (doing her job!). I went into the store to swap out a phone. I was told by customer service via chat and by phone that this would be an easy switch. I bought a phone and had buyers remorse. I would just need to go into the store with my brand new phone (package unopened) and they would swap it out for a phone I wanted. I got to the store and the representative said that there would be a $45 restock fee. I explained to her that this was never mentioned to me by the previous customer service representatives to whom I had spoken. She said she could not waive it - LIE #1. She also said that the customer service rep over the phone needs to notate the account that the fee is waived; otherwise she has to charge it to me - LIE #2. I left the store, called customer service, spoke to Kola (Who was awesome by the way), had the fee waived over the phone, then went back to the store and swapped out my phone. These individuals work on commission. I bought the phone and service over the phone with customer service so this woman would not make any money off of me. I'm in sales. I get it. But sometimes you have to take one for the team in the name of customer service.....oh and also, don't lie just to squeeze an ounce of commission out of someone. It's just plain wrong. read more

Such poor service. I stopped by to get a third opinion on the status of my phone, only to be directed to call AT&T instead. The associate at this store was preoccupied with a conversation with her coworker or customer? She wouldn't do so much as look at my phone after I explained I had gone to 2 Apple stores for a diagnosis on why my phone was having weird glitches. I was pushed away instead of being given proper advice. Not surprised the place is always so empty. Don't expect to receive any help here. read more

AVOID THIS STORE. went there today, they made us wait for half an hour then they told us to sign in to their list to see their sales associates. read more

I had the same experience as the other reviewer, Christian. I was here this past weekend, and informed the employee that I would like to add an additional line to my current family plan, and would like to know the pricing info. He took down my number on his iPad and told me that one of his associates will be with me right away. He then proceeded to help someone else who had an issue with a case they brought. I sat waiting for about ten minutes and after watching another employee walk around aimlessly behind me, we've decided to bounce. Needless to say, I won't be returning here again. read more

This store has an excellent employee. Jefferson really helped us out with his knowledge of the phones and the service plans. He even informed us about ATT's home security features which we loved. My house is now protected. The technicians that came to our house were professional and respectful. They explained every detail of the plan and the service. The installation takes a while but it is worth it to know that your house is secured properly. read more

save your self insult and stay far from these dumbfu*ks . i wiash there was an option to give negative rating. Tried to buy something online and website was giving error. online chat advised me to go to store and it was my bad day that i picked this one. They were rude, unhelpful , arrogant and did not honor the att website price . they even denied to place online order for me and finally they advised me to stay with t-mobile ( my current provider) store and told me to get out. read more

I really wish I could rate 0 stars. I stopped in to ask about a problem with the WIFI on my phone that isn't even a year old,I Wasn't there for 30 seconds and was told I NEED to buy a new phone because " the phones aren't made to last " and they make them like that so that " people will keep buying the latest phones " and I was even offered the problem solving idea of buying a FLIP PHONE.. She didn't even take the time to recommend me to a service center, or customer care.. They are rude and all about commission, not customer service. I recommend nobody waste your time.. read more

I walked into the AT&T store in the Willowbrook Mall in Wayne, New Jersey to buy my wife an iPhone 5 for her birthday. I already had an iPhone 5 and my wife had an iPhone 4s. I decided to buy her a new phone a few weeks ahead of her birthday as a surprise so that on the day of her birthday, my wife would open the box, call AT&T and activate the phone herself. Sales rep said this was OK, no problem at all. I was due for an upgrade, so what she would do is sell me the new phone and I would give it to my wife on her birthday and then my wife could call customer service and have the phone turned on. Well, after some discussion, I realized that upgrading to the iPhone 5 would mean that neither of us would be eligible for another upgrade for at least 18 months, meaning that if Apple introduced a new iPhone we'd have to pay the full price for it unless we waited the full 18 monhts. So I decided against the purchase. I apologized to Christa for taking up her time, she told me "OK, no problem," and I walked out of the store. (KEEP IN MIND, I HAD SIGNED NOTHING, MADE NO PURCHASE. ALL I DID WAS GIVE THE SALES REP OUR ACCOUNT INFORMATION). A couple of hours later (as my wife and I were leaving a movie) I noticed my phone was DEAD. That's right, my phone had NO SERVICE. My wife asked me what was wrong with my phone, so I fessed up and told her I tried to buy her a gift for her upcoming birthday and (AFTER GIVING THE SALES REP MY ACCOUNT INFORMATION) decided against the purchase. WE QUICKLY REALIZED THE PHONE HAD BEEN TURNED OFF OUT OF SPITE BECAUSE I BACKED OUT OF A SALES DEAL. We got an AT&T rep on the phone, who told us we had to file a "Buyers Remorse" form. I told her I needed the phone turned back on immediately and didn't have time to fill out forms. We drove to the AT&T store, confronted store manager and the sales rep herself, who immediately began insulting us and accusing me of walking out in the middle of a transaction (Mind you, the sales rep had told me that no phone service would change -- nothing would happen to our service -- until after my wife opened her gift and called AT&T to activate her phone. The sales rep screamed at my wife, telling her she should have been in the store when the transaction was made so she could decide for herself if she wanted the phone. The store quickly cleared of customers as the sales rep raised her high, squeaky voice. Antonio (the manager) made a feeble attempt to smooth things over by telling us that the service was cut off because I had walked out in the middle of the deal (this was obvious BS). My wife and I were on the phone with AT&T for about an hour as the rep on the phone tried to sort out this mess. The national rep ended up apologizing when she realized no sale of a phone had been made and that my phone service should not have been suspended. The phone service eventually got turned back on but the national rep told my wife we'd be charged a $36 upgrade on our bill and gave us a number to call to have the fee removed (after the bill comes).We will NEVER, EVER, EVER, go into an AT&T store on this or any other planet. When our contract is over we will do our research to find out which (if any) of the other companies (Verizon, Sprint, etc.) has a reputable sales staff to help us make our purchases and upgrades. read more

they tell you stay with us and you will get a phone for $99 or free or some shit but in reality they do an installment plan where you pay $550 for a $200 phone that you can buy at apple and they offered me $20 back. they manage their store as a rent-a-center! read more