I was the 2nd customer of the day... they open at 10a. After waiting over an hour, I noticed the…read more1ST customer was still there. Way under staffed & slower than tar drying in January. Total waste of time, do not recommend for any reason. Time is money and they just wasted mine. 1.5 hour wait, as the 2nd customer to walk through door. Total BS

Went to this store to have a replacement phone activated and to see if they could save any data…read morefrom the phone with the broken screen. We walked through the door and people were milling around with no since of order or greeting or indication of where I should go or what I should do. Even a greasy spoon diner will have a sign that says please wait to be seated or seat yourself. After 10 minutes or so a guy with a tablet checked me in and told me I was number 2 in the que. All I could think of was a free stall barn with livestock milling around aimlessly. Not with out entertainment though as a customer service rep was selling an elderly couple into the latest phones because as he said "In 2 years anything else would be obsolete". He went on and on with the hard sell for at least 30 minutes while other customers waited to be helped. After 45 minutes and while the store was really filling up a different person came around to see if everyone was "checked in". Maybe if he had been standing by the door he would have known. I told him I had been waiting quite a while and he told me I was now number 5. I asked why and he rudely said they were now waiting on customers with appointments and in a condescending tone was told I would have to wait. I guess if you are not there to buy a new phone you will be treated as "number two" anyway. I decided to not wait and once in the car which would connect with the phone contacted my wife who told me of a nearby location who actually answered the phone. I went to the alternate location and was warmly greeted the moment I entered the store and was attended to right away. I give this store and the company representatives a minus 5 stars.

Worst customer experience ever......my bill keeps going up....fraudulent charges are…read moresuspected....will go to corporate office from now on

Last March I traded my phone- that was in great condition, for a new phone with a promotion, so…read morethe phone would end up being free. My phone ended up being destroyed by them, So att wouldn't accept it and I was also told that they put my refund under someone else's name. So that person was supposedly getting my $40.00 per month credit. I was told the store would refund the money I was owed, since they messed up. Hasn't happened yet and now the store Manager- Eric, isn't returning my calls or texts. The ARSENAL STREET ATT STORE IS HORRIBLE AND THEY STEAL YOUR PHONES AND YOUR REBATES AND THE MANAGER ERIC IS FULL OF LIES, HE TELLS YOU WHAT HE THINKS YOU WANT TO HEAR AND THEN DOES NOTHING. DO NOT TRUST THEM!

All they do is upsell and then they lie. I've had nothing but problems with this carrier and these…read morepeople they are trained to deceive you.

Same as another complaint/review. Was told @ store would be no charge for the 30 day trial. We…read morelive here in summer and 450 miles away the other 6 months a year. Wanted to check signal/service before switching. Was ok, so switched. Then got the bill for the "Free" 30 day trial when down south. T-Mobile said too bad. Would have to travel back 450 miles to Watertown to remedy! Then, since signed up based on signal, and got 2 new phones was stuck for 2 years. Signal varied continually from none to 3 bars 5 G and anywhere in between. Both locations, sitting in the same chair at each home. Pure junk. Leaving now as hostage time is up!

This is the most mis-managed store I have ever seen. I pre-paid for a television and they gave it…read moreto someone else. Insisted that my wife picked it up. I have no wife. The only reason they survive in Watertown NY is because they take advantage of the U.S. Army base!!! Don't go there. You can find the same stuff at Walmart or Sams

Two months ago I bought a Mac book pro. After standing in computer section I had to hunt down an…read moreassoc. today I went in to buy a router and modem. The person at the front door greeted me and pointed me to the correct area. After 20 minutes of looking in the glass cases waiting for some help. I got frustrated and as I was walking out there were five assoc. standing in the phone section discussing what they were having for dinner. I bought online from another retailer. Store manager should get these people helping customers. I should not have to hunt down people to help.

Their website is terrible and when I deal with them on the phone, they absolutely do not do what I…read moreasked them to even though they say they do. I've tried to cancel lines, and I ended up adding a line every time they upsell me without my permission every time.

Allissa is so incredible. She was so helpful and it literally look like 5 minutes to get me the…read moreWiFi I needed!! She was so friendly, sweet, and funny!! I will DEFINITELY be coming back to change my service over from AT&T.

I would just go to another Verizon store if I were you. The first time they charged us almost…read more$1,000 without showing us the bill..just sliding the sign screen over. I trusted the guy so I foolishly signed. Got our statement saying Verizon charged us nearly $1,000 in early cancellation, new lines, taxes, etc. next time we go for an upgrade asking for 128gb in iPhone 7 and he gave us iPhone 7 32gb :-/ didn't think to check the box to make sure (again stupid of me to trust them). Called corporate to let them know this store SERIOUSLY needs to be checked on..

Stopped at the Verizon store at Salmon Run Mall in Watertown NY. To upgrade my phone and the…read moresalesperson was arrogant dismissive and lied. After nearly 10 continuous years with Verizon, we will be seeking out a new cell service provider. The other service providers should pay that salesperson a new customer commission.

spectrum is very overpriced and give poor service. Plus they bribe politicians to get monopolies…read morein areas they service.

I don't get why there are four representatives on the sales floor yet only 1 of them is helping…read morepeople. The rest of them just stand around and look around. I had to sit in the store for over an hour just to return equipment.

This man is awesome. I brought in my phone to get the front screen repaired during the process. The…read morebattery was damaged. The owner took full responsibility. Replaced the battery and the screen only charging me for the screen.

Very respectful guy great business i brought a phone and it was done in 10 min tops i recommend…read moregoing if you having problems.