I checked in at the AT&T store in Visalia and waited for over an hour, only to realize that everyone who checked in after me was being called except me. When I finally approached an employee to ask what was going on, he told me he would "look into it," then proceeded to stand around and do absolutely nothing. Another full hour wasted for no reason. I've never had a good experience at this location, and this just confirmed it. The lack of organization, urgency, and basic customer service is unacceptable. I should have known better and driven to Tulare instead. Save yourself the frustration and stay away from this location. Terrible customer service all around. read more

Terrible customer service! I called to price compare. Currently have Xfinity. Only looking for price of cable and internet. The guy on the phone was trying to pressure me to make his sale. Wanted me to switch my cell service too. He set an appointment with me saying No... I just wanted the cost. He got so rude with me and ended up hanging up then AT&T has been calling me. I take a phone call from them again today saying why are you calling me? the guy on the phone listens to what I said about my issue with them-he says no worry. Let me try and get pricing for you. I told him I don't want someone in my house for four hours, which is what the other guy told me it takes that long to set up... Anyway, I go through everything with him ask him for pricing told him I don't want to do it today. I just want pricing and he hangs up on me !!!!! Not cool service for someone looking to switch to AT&T I'd say stay away. read more

AT&T wireless/phone service is absolutely horrible!!! It makes no difference if you go to a store or call in. They only make purchasing and signing up easy & then your nightmare begins. If you have any questions or issues, you will only get the run around.They are a huge entity, but with the hideous quality of service that company will implode in a matter of years. It will be their karma for the horrible treatment of their customers. Be smart! Go elsewhere. Even prepaid is a step up!!! read more

We just walked into our local AT&T store on Mooney Blvd. Here in Visalia, CA. to upgrade our phones here in Visalia, California. The current time is 6:30 pm on Friday, April 28, 2023. We were upgrading our current iPhone 11's to the latest and the greatest iPhone for over $3K for two. In the middle of the transaction, I told the young man helping us that I needed to urinate and required a bathroom. I'm 62 years old, a disabled vet. The young man told me to walk down the block and use the bathroom at Denny's restaurant. I immediately got upset and told my wife to upgrade her phone because I was not and left the establishment to urinate at Denny's down the block. Upon my return, I sat at the table and told my wife to upgrade her phone but I was not. The young man told me they did not have facilities for customers. I told him I have been a customer for over 25 years and staff in the past have escorted me to the back in to use the facilities. The young man then said, "Maybe I should get my manager!" I told him go get him! The manager another young entitled individual approached our table and said, "I understand that you insulted my employee!" I told him, no he insulted me when I'm getting ready to drop 3 grand down on two phones and I told him I needed to urinate and he told me to take a walk down the road to Denny's and use their bathroom, he insulted me!! The manager then tried to explain to me why they did not have a facility for the public. I told him in the past staff had escorted me to the back so I can use the facilities in the back. He started to tell me about company policy when I stood up and told him to keep his dam phone I would go somewhere else and walked out!! The worst CUSTOMER SERVICE EVER!!! I will never go back to this place I will now look at Verizon after being with AT&T for over 25 years! read more

AT-T Visalia the worst customer service l ever had I don't like saying names but young kid with the black face mask completely useless ..when we first walked in he approached us ..he said somebody will be with you shortly and then said I can help you we need replace our phone it broke so he took us to the phones so we pick one galaxy z 5G wasn't plug in he said you have to buy it first but we wanted to see it on he said can't do that you have to buy it first if you dont like it we will charge a 55$ restocking charge ...so we we said how about Tulare store can we have there number we don't have it... can you call them he said No...WoW ok how about a number for the warranty on my phone....he said it out loud.. Can you write down on paper he said we don't have pens.. WOW so we said we going to Tulare store he ok..so we went to Tulare store walked in wow what a difference in moral very positive we even spoke to a employee there that left Visalia store to much negative atmosphere ...l think Visalia store needs retraining could be up to par like Tulare!! read more

Deadly and Dangerous AT&T policies prevented me from having 911 connectivity for two nights. Post covid hospitalization.

girl working today wasn't even trying to help us and told us we'll probably have to call 611 right after we asked a question. she refused to help because we didn't have his ID on his person, yet someone opened a fraudulent account under my husband's name with no ID necessary, if they would've ID'd the person this could've been prevented read more

Went in to pay my installment contract off. Front check in person said it was a twenty minute wait, but I could use the automotive machine even if I wanted to pay cash. Went to machine, it didn't accept cash. Waited 20 minutes, then was informed it would be an additional 49 minute wait. I asked why I was told it would be 20 minutes.. they said they did not know why. Approximately 4 people working, when they had the crowds for 10 people to be working. Customer service is bad here. read more