Be advised that Jalissa Aponte (sales representative) and Daniel Demers (sales manager) employ…read moredeceptive sales practices to rip off unsuspecting customers. My wife was almost swindled by Jalissa's bait and switch tactic for almost $1,000 more annually on the contract she sold her when she plugged a different package into the account than she told my wife. We could have believed this was a mistake if not for my wife's experience in there on the second visit to clear up the issue, when Daniel proceeded to once again try to swindle my wife with misinformation and (what we later found out) were blatant lies. This store is at best unethical in their practices and at worst are breaking several business laws. Luckily, an online representative fixed the plan for us and we are currently awaiting a call from the franchise supervisor to discuss the issue. We filed a complaint already with AT&T and are in the process of filing one with the Better Business Bureau, but are waiting for a call from the store supervisor to see how he or she will be addressing the sales practices of his representatives and sales managers. Daniel was bold faced lying to my wife and when she put him on the phone with me he was "unable to proceed" and refused to talk to me so that he could continue to lie and manipulate my wife, who left the store in tears. This store is a terrible representation of AT&T and I hope the issue is rectified soon.

Absolutely horrible. Rude nasty attitude and useless. The worst experience ever especially with…read morehaving my daughter. Tried to make me the problem because she was "multi-tasking" and I needed to be patient. Disrespectful in front of my daughter. Racist on top of it. Stood there forever more than 20 minutes before even being told they would assist me shortly. Couldn't find a solution attempted to make me a new email because the entered it wrong and was unable to use that for my account. Was told they would call tech immediately and after 10 minutes proceeded with idk how long this will take I will call them shortly. My fuses are really short and if it wasn't for my daughter the outcome would be completely different given the disrespect that was portrayed. I absolutely hate this establishment and company.

I worked with Dan he helped me get my service switched over from Verizon! it was amazing experience…read moremade the switch seamless!

Awesome prices are value and knowledge staff and very convenient location and good customers serviceread more

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Lowell store today.

HAHAHA.....the canned response by Victra in this review says it all!! After repeated attempts to…read morespeak with a supervisor of some sort I finally got a hold of one 2wks later. It's now been almost a month and I'm still on the nightmare hamster wheel of incompetence. I'm telling you, RUN from this place and their lack of service, knowledge and solutions.

Was dreading coming in here, but we had a great experience! Jess helped us out so much and got us a…read moregreat deal. She didn't try to swindle us into anything and instead she recommended different options to help us save money. The phone we wanted was available and it only took about 35 min total in the store. Saw the bad reviews from years past and was nervous, but it definitely does not reflect my experience. Now we're thinking of switching to Fios just based on this experience!

Sala was amazing. Watched him handle multiple customers at the same time. Whoever is the manager of…read morethis store has a great representative.

It was such a pleasure to work with Sam! We bought a new phone for our 12-year old and she was so…read morehelpful in looking at options, keeping our plan affordable, and helping make the experience fun and less stressful!

Good service, if your screen is broken the tech will have it done by the next day "if it's only a…read morescreen/glass replacement"but otherwise that's up to the tech to determine how long it will take due to how much damage it has

Great place, competitive pricing, and reasonable. I brought two of my kids iPads in for repair. Any…read moreother place could have easily charged me a service fee but when the guy called me back from the repair shop, he told me it's not worth repairing either one of them, and didn't even charge me to diagnose. Highly recommend!

I live in East Tennessee and this business some how got my debit card information and took my pay…read moreout of my personal checking account in my state. I called the manager and asked for him to contact his bank to return the money and I have filed with my bank about a frauld transaction and he did nothing! Beware of theives scammers that somehow get your card information!

My Phone screen was completely cracked other estimates way to high I called Pedro cellular his…read moreestimates was a lot lower He was quiet pleasant and helpful .Anyone need help go to Pedro...